We went on the afternoon of Monday the 2nd of January to get a new Dyson vacuum cleaner. Probably THE busiest day of the new year and therefore not necessarily the best choice on our part. Yet, the Targét crew on the floor of the household technology area found time to help us out since the item we were looking for was not available. Mickey behind the counter and Austin on the floor rocked it. They went and checked the back room as well as online and other stores in the area.
But, who really went above and beyond was Crystel, a Trainer at the Customer Service desk. We wanted to order the vacuum cleaner in question online since it wasn’t available at the store and tried paying for it in part with a Visa Gift Card. What a headache! Not only did Crystel help us out with a promotional discount we were unaware of ,but she also came up with a practical solution to our Gift Card Problem. Despite a long line of customers behind us. Always smiling, always calm, no stress. She saved the day, us some money and a great purchase! She deserves not only praise but a pay raise. Crystel knocked that thing so far out of the park, NASA will think they found a new Comet 💫! You Rock! Keep it up! 🤩
This app makes Target shopping really easy. You can choose between in-store pickup, curbside pickup or shipping. I love that they integrated RedCard into it so I can manage my credit card from the same app I shop from.
The BAD part: There is no option to view an invoice for online orders. You can see what you’ve purchased & access a receipt but it doesn’t reflect the way you’re billed because you aren’t charged until an item ships. An item may ship alone or with any number of other items. This results in a very confusing billing system. It took me 3 hours to sort out my last RedCard statement. (My mum also uses my account. We happened to have a lot of charges in just a few days).
SOLUTION: Either offer an invoice option where each individual item is listed with all discounts subtracted & tax added. Or, even better, organize the invoice so it matches the charges. If 2 items are shipped together, let them be listed together on an invoice with all the purchase details (date, item title, total charge including discounts & tax).
As it stands, it’s such a mess that I am definitely deterred from making multiple purchases in a billing period. Errors happen all the time. For example; I’ve been charged for items that I never picked up from the store. (Long story. It’s resolved but I had to be able to make sense of my statement in order to find the mistake).
Come on, Target app developers. You’re so close to perfect. You can do it. I believe in you.
I’ve never had issues before the holidays. But the holidays are the most important times. I’ve been dealing with the same issue on my cart for five days in a row. Calling customer service every single day. Every time I tried to place my order it would give me an error message. I couldn’t find any errors in my cart and neither could customer service. I will say that once you get transferred from customer service and get to the gift card specialists they are much better at helping and they do just that. They were wonderful. But the original customer service was very frustrating to deal with. One of the guys I spoke to was just ridiculous. He removed an item from my cart and placed the order without telling me. When I tried to tell him I didn’t want him doing that he canceled the order before I even finished my sentence. In doing that, it took away one of the deals on one item on my cart which made it much more expensive. It was later fixed by a gift card specialist but the whole process has been extremely stressful to deal with. I’ve just decided to try purchasing each item separately which seems to be working. But this has been a very long ridiculous process all together. Hopefully you guys have an easier time with this. I only give two stars because the gift card specialists were wonderful. But the lack of stars is due to this whole process and dealing with the customer service. Not all of the customer service people I spoke to were frustrating. But most were.
Wow I truly luv shopping at Target. I get most of my things from there and even their furniture has been pretty decent. Their app however… does not provide the same type of service level apparently. Just learned shopping for same day delivery, though truly grateful for it, isn’t as beneficial as I thought. The app makes me choose a store to shop from, yet apparently when I put order through, the shopper goes to the Target in “my zone”. Never knew that until I had the need to actually cancel an order midway being shopped for bc although on my end it had said items were all in stock, yet when shopper went she wasn’t finding anything. As it turns out she had gone to a different Target than from where I put my order through which is why the items were not available. I have two Target closest to me and it is from where I shop in person and could be a service Shipt provides services from. No wonder the shoppers have had difficult finding some items; but it hasn’t been to point where I had to cancel order midway bc NOTHING was being found, until this last time. Target says Shipt dispatches the shoppers, Shipt says Target has placed a “zone “ on the account. So basically I can only order from one Target even though the other one may have the items I need. That’s not worth me paying $99 a year for if the service will not be provided in full and I am limited to one Target store. I then as the customer am not able to truly shop for items needed.
I’m old-school and still purchase physical CDs. So when release day comes, I like to check the Target app and see which albums I can get ins tires. But I’ve been burned multiple times the last couple of months so I’m finally leaving a review. I never know if the CD will actually be carried in the store so there’s the first problem. Sometimes the app will say “not sold at this store,” so I’ll purchase it online for shipping because Target is the best price or they have an exclusive version. But that will take multiple days for delivery (not sure why when I’m pretty sure using your Red Card used to be free 2-day delivery). Then I check the app the next day and it shows the album in stock at my store. WHY!! Why say “Not sold at this store” if it’s only because the employees are slow and haven’t put it on the shelf yet? I would have waited and went in to get it the next day but now I have to wait until mid-next week for it to be delivered. It’s also been the opposite where the app will show it in stock, so I head over there to grab it, but it’s nowhere to be found on the shelf. So I order it for pickup later in the day, only to have my order cancelled because my store doesn’t carry it at all. I’m better off just going to the store each week and deleting the app from my phone. It’s a waste of time. If it’s not going to be reliable then what’s the point?
Love my target app, keeps me up to date with items I love that I sometimes can’t find in stores. It is kind of annoying when there’s an item that’s in high demand and you turn notifications on and you can NEVER get the item even when you just got the notification and one second into opening the app it’s GONE! But it does have it’s good side too. If you favorite certain items, the app will let you know if there’s a sale on it!
I love scanning certain items in the store to see if there’s any offers. A lot of times I find sale items online that the store can match so that’s a big plus on having the app. Also if you do target circle it is really handy when you want to make a return and lost your receipt, it automatically saves on the app so you can return without receipt and still get your money back i whatever form you paid originally. There are SO many good things about this app including how easy is to navigate on it for your favorite lines. Another plus is, if your nearest target doesn’t have an item it lets you know if other targets near you have it. Great app!
Update: thank you Target/Shipt for solving the issue. Same Day Delivery brought “my store” back as an option. Target app + red card is the most convenient and lowest priced groceries & home goods you’ll ever get.
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I’ve been using the Target app with Shipt membership for 2 years. I would have given it a 5-star rating until April 2022, when the store selection for Same Day Delivery was all of a sudden limited to 3 stores, which no longer includes “my store”, the one I’ve been shopping at all along. And the 3 stores I’m now forced to shop at, have a “limited selection” vs the “standard selection” of my preferred store, and 2 of the stores are much farther away than my preferred store. I shop several times a week for a family of 5. The “limited selection” stores often run out of basic things like milk, eggs and white bread, and they don’t offer the variety of hispanic foods found at the “standard selection” store. After 2 years of a happy Target/Shipt membership, I was left hightly disappointed *and inconveneinced* by the sudden limiting of store options for Same Day Delivery.
App most recently showed me an item was in store, showed a buy online, pick up in store option and gave me trouble when I tried to use a prepaid gift card. Spoke with two reps in customer service on the phone, store employees, and I’m still frustrated about my experience. 1st phone rep helped me place order after app didn’t work for me because of difficulty I had placing my order with a gift card. Order was confirmed, then I received an email saying the item couldn’t be picked up. That’s when I called the store and they told me they had the item. I went down to the store, they told me that my card would actually get charged in the store when the item was picked up. I guess the moral of the story is don’t expect to be able to use any gift card other than a Target one if picking up in store. They handled it awfully and put me on the phone with the second rep I spoke to. Left the store looking at the item I wanted sitting in customer service and the employee telling me the charge on the gift card would likely come off in a few days because it was just a temporary hold.
I recently noticed that they had added the ability to checkout either your pickup order alone, your shipping order alone, or both together. I thought that was FANTASTIC! Sometimes I need to pick up stuff but I’m not yet ready to order the stuff that I need shipped. It was such a pain to move everything to the “save for later” so I could order JUST the stuff I wanted to pickup and then have to move it back into my cart. So I was absolutely ecstatic when they added the option to choose which section of your cart you wanted to order. Which means I was annoyed and frustrated when they promptly took that option away. I don’t know if they were beta testing it or if they found that people were ordering less and so they made less money… my cynical nature says they took it away because of the almighty $$. Please bring it back!! Sometimes I just need to order groceries or household items like tp or cleaner for pickup while my budget requires that I save other things like clothes or decor, etc for later. Please let me keep those items in my cart! I’m actually more likely to order grocery pickup that way.
I am rating a 1 star and if I could it would be no stars on the account of the RedCard debit card. The App itself is okay and might have get some improvements in the navigation department but over all OK.
The RedCard though! So, I understand that one is responsible for his finances and should follow up on them but in today’s world Apps and e-mail ARE the notifications method and to send by regular mail a notification about issues with payments with time sensitive response, and the time to act is usually less than the time it takes to get the mail.. IF you get the mail in first place, it is so RIDICULOUS. I had an issue from my bank side it seems, and by the time I was made aware of it my card was permanently closed and I had 90$ of fees on amounts that are not even half the penalties, the app has no notification whatsoever regarding transactions, no e-mails were sent and when I called to clarify, Target said we sent you by mail, obviously, like most mail, I am sure those letters either didn’t arrive or were thrown with the tons of spam received daily..
Again, one should follow up, but come on Target, in this age with hundreds of transaction on any families bank accounts, the least for you is not to waist your time and us not to waist our money on fees rather buy from you guys, get it together!
I used to love this app! I even loved that you merged the cartwheel into the app. I always thought it was stupid that I needed 2 apps. I even loved that you added the wallet. As a woman who changes purses, wallets etc I have forgotten my target card before so that’s great. HOWEVER what the hell have you done to this app! Now it crashes all the time in the store. Also more importantly I CAN NO LONGER ACCESS MY LIST!!! I live by that list when I shop! You released an update & didn’t fix a thing. I was in the store today & saw the dot indicating the app was updated. So foolishly I go in thinking the app is fixed try to access the list, nothing. So I restart the phone try again, nothing. Then I try to scan an item it crashes. It’s infuriating! How did we go 2 steps forward with the app & go 20 steps back! Is this the end of the world, no! But as someone who loved that I could do my list & therefore shop more efficiently since I knew where each item was to now lose that function & have to spend 3xs more time scanning my items for cartwheel it’s extremely annoying. First world problems, yes. But somebody is getting paid to develop & maintain this app for the customers therefore it should actually work!
I purchased two separate swimsuit pieces last week at my local target for an upcoming vacation. Was shopping on Target’s app a couple days later for a few more vacation items and saw the same swimsuits pieces I ordered were now BOGO free. I reorder them with a bunch of other items to be shipped to my house. I took the swimsuit pieces I bought at the store in as they were still unworn with tags on. At Guest Services, I pulled up the in store receipt from my Target mobile app. The team member told me I received only half what I had paid back. I asked why that was and he said it removed the discount. I said I didn’t apply a discount to this order. That I had found the item on sale to be shipped and was returning my full price in store item from just last week, within the return policy. He said “yeah, it does that, it chooses to give the lowest return price back.” I was shocked. I said, even if I didn’t utilize that receipt barcode? “Yes.” He was able to refund the rest on a gift card, which was appreciated, but I will be letting everyone know about Target’s unethical practices. Especially when there’s a push to forgo the physical receipt which I’m sure prevents them from screwing their customers in this way. So have your Target loyalty rewarded by letting them try to use your data against you. Buyer beware.
The rating is for the app only. Love this store and when they added pick-up & drive-up, I was so happy. When I saw the app was missing features that would make filling my cart fast & easy, I figured they’d fix it in time...but they haven’t. I’m taking about simple things even our grocery store has on their low-tech website. Such as a list you can build (of items you buy frequently) in a column format with a link at the bottom that says “add to cart”. Empty boxes by each item for you to check, (whether 5 or 25) then click “add to cart”...done. The list doesn’t disappear (like target’s list), it’s always there for you to return to. Now Target does have your “favorites”; however they’re big pictures you have to click on one at a time to add to cart, and no “view all” option, so you may have 5-10 pages you have to keep loading. Lastly when you finally have your cart filled, there is no link to easily switch the whole order between pick-up and drive up if you change your mind. You have to tediously go though one item at a time...yet there’s plenty of space at the top for this link! Sigh. Target please please add these simple features! Thx so much for listening ~
As usual, I put things in my cart that said in stock only to get notified that I needed to change the item. I’m thankful they had alternatives I could choose from. During these times of slow to receive and stock and then keep items on the shelves, I think Target is constantly working to do the best with what they have. We may not get the brand we want. We may have to wait a week or two. Guess what, that’s how things used to be. I think we are learning to slow down and use what is available as our parents did and our children are learning what it means to wait for something. Gone is instant gratification. I see kindness. People offering one of their items if another person needed one. Stopping to help someone get a bulky object in a car. We are looking up more instead of down at the phone. So while we learn to wait, Target is working hard to keep that wait to a minimum. Thank you, Target. P.S. Seriously though, you gotta keep my Belvita cinnamon vanilla cream cookies in stock. Everyone likes those the best. Out of stock everywhere! 🙂
I love the app but the automatic 10-bag fee at check out is so annoying to me. I typically place very small orders 1-3 items & normally don’t need or want your bags but this app auto charges for 10 bags ($1). Why can’t you add a “I’m bringing my own bags” option???? It be very dumb to see a 10 bag fee included in my order on my bank statement and then a refund transaction separately (I am now having to ask every time to remove the bag fee when I pick up my orders). You were charging me for 10 bags until I started paying attention to the transaction & questioning your attendants why they use one bag per item. It wasn’t until I noticed in the transaction that you are auto charging for 10 bags regardless of the amount of items purchased. Unless I ask the attendant at pick up to place all items in one single bag only and charge for that single bag OR to hand me my items with no bag you will charge for the 10 bags. I don’t care that it’s just $1 or a single penny, this is how you rip ppl off and I can not stand having to ask every single time to remove the bags at pick up & then see a refund transaction on my bank statement separately from the original purchase transaction. THIS NEEDS TO CHANGE!
I love Target but the app is SO CONFUSING. I am tech savvy. I can figure out all my apps. However, for some reason, the Target app is so confusing and I always need to get help on it. I’m sorry but that’s why I rate the app only one star. I’m sure others feel the same way. The main reasons are because there is a “list”, a “wallet”, and a “cart”. There is a scanner to scan product but it’s not big and visible on all screens so it’s hard to find. When I go to the store, I want all the discounts I can get. I scan an item I want. Sometimes it tells me to add to list, sometimes it doesn’t and it just gives me an option on the quantity and when I select one for the quantity it still doesn’t add it anywhere! When I go to pay, they scan my barcode but then nothing shows! even though I scanned everything. Seriously, it’s not that I don’t know what I’m doing but the app truly is difficult and confusing. Your need to make it more simple. I want to scan an item and say how many I want and automatically get the discount if there is one. I don’t want to have a wallet, a list, a cart, and a discount list. Walmart’s app is simple, JCPenney’s app is simple, even Family Dollar’s app is simple. Please make it more user friendly so I don’t have to hold up your cashier having to figure out where my items are on the app. It happens every time. Thank you!
I love the Target app especially with the “drive up/pick up in store” options! I love EVERYTHING about Target!! You guys have definitely stepped up your game! I went the other day to exchange something and I brought the wrong receipt for the items..she told me to use the card I thought I purchased them with and she was able to find my receipt!! How AMAZING is that! Also what an awesome idea with the circle rewards!!!! For example, spend $100 on baby essentials and get a $20 gift card.. AWESOME!! And it’s super simple and easy to redeem your FREE gift card at checkout! Their system makes everything easy breezy! I’m a mother of 6 (talk about the stress and how many times a week I run out of things) Target makes my day to day so much easier! Trips to the store used to cause anxiety and stress for me, my husband works 6 days a week so home life is my job and I just can’t say enough how amazing Target is!!! It’s my go to for EVERYTHING!!!! I’m even loving the remodel in the store..making everything about shopping and checkout flow easy! 😉 I see you Target!!
When an item is out of stock. The Target app let’s you switch an alert and notify you when an item comes back in stock. Which is an awesome feature. However for the past few months I keep getting alerts that items are back in stock when they are not actually in stock. However what’s happening is that the alert is showing me items are back in stock in my “area” or stores close to me. However they’re not in stock for shipping. It’s incredibly annoying because the items that I’m being notified that are in stock in my “area“ are ridiculously to far away to drive for pickup. If I live in Houston Area in the suburbs of Houston in Friendswood, TX why would the app let me know that the item I want that’s in stock can be picked up at Woodlands, TX!!! That’s on the other side of Houston and no where near my area. It’s a very long drive with a ton of traffic!!! It’s not worth the drive. Why can’t the Target app only notify when items are in stock for shipping. That feature used to work for items in stock for shipping only but now it continuously notifies for the items that are in stock in store my “area.” However the items are no where near a Target near me unless I want to drive an hour or more away in Houston traffic. Please fix this
I cannot comprehend how an app that 1. Tells me my drive up order is ready, 2. Requires me to communicate that I'm on my way, and 3. Requires me to communicate that I am at the store and which parking spot I am in, but it cannot communicate to me that the store is refusing to bring out drive-up orders. I would encourage the app developers to consider that some people have specific reasons for choosing drive-up as opposed to coming into the store, and they'd rather not be told to drive to the store and be led on just for a random customer to walk by and tell them that the store is not bringing any orders out. And the store associates don't care about it, they just blame the app. My only issue here is that I'm using an app that requires me to communicate to a store that is unable to communicate back to me. They should really be notifying customers that they are not doing drive-up service. In the scope of things, this doesn't ruin my life. It's just not handled well by the store. Shrugging it off and saying they can't do anything about it doesn't mean there's no problem. For me personally, I have a lot of health problems so choosing drive-up is heavily influenced on that. I get that this isn't going to affect everyone like it affects me but I wanted to share my experience in case it does.
I have been using Target card and app for like 3.5 years. I ordered hundreds of goods online and paid all with my Target card. Yesterday, I went to to Target store and bought some groceries. Then I opened my app and showed my wallet to cashier. Cashier scanned it to do the purchase but system doesn’t accept. It repeated several times and finally she asked help from a supervisor. The supervisor checked my phone and told me my Target card is not verified!!! I exclaimed how it is possible? I did online shopping yesterday with my Target card through the app! How my card is verified for online shopping but not verified for in store shopping through the same app?! I also did in store shopping with it like 6 months ago before the major upgrade. The supervisor just answered you need to use your card details to verify it. I didn’t have my card with myself so there was no way to verify it. Finally I asked my friend to pay for my groceries with her credit cart. That was a shame! I really don’t know who decided the implement this ridiculous, nonsense, unnecessary feature to the app! How a credit card could be verified for online shopping but not verified for in store shopping? What is the point to get this app when I need need to have my Target card everywhere for shopping?
Just tried to place an online order and was surprised to find that the items I had added to my cart were “not available” for PayPal checkout. Not only did this keep me from purchasing my items for more than 48 hours as I did not have the time to take out cards and enter info, but it causes me to input my credit card info directly to the target mobile app instead of safely using a third party with much better security protocols. Seeing as my personal/financial info has been compromised by shopping at Target (in person) in the past- this will cause me to seriously reconsider deciding to purchase in this manner again. Wishing Target would prioritize the financial security of their customers over a few additional cents in profit. Hopefully the items I need in the future don’t need to be purchased this way, I don’t like feeling bullied into transactions & the Only way I was able to purchase my items was online and by manually entering my credit card info.
Hi, A few suggestions to make this app better. Make it terribly easy to filter results to things that are available IN STORE. I don’t like having to individually click each item to see if it’s available. It want my full search results to reflect stores within my 15 mile radius. I guess that’s it for now. I love the store Target, but the app truly drives me crazy. There’s too many do this to get that deal and do that to get this other thing. And then there are these points you can get and save up to use, but that’s buried 4 layers deep too. As I’m writing, I am slowly realizing I sound like a boomer. It’s just too cluttered. Needs to be streamlined bc when I get frustrated I don’t work harder to figure out how to use the app better, I go to a different company’s app if I think it’s easier to navigate. I truly do like Target, but if I’m looking for foam corner protectors for a child’s room, I want to find the local store results in 20 seconds or less. If I can’t do that, then the design of the app has failed. That is all. Good luck adding this feature! Thanks! (Work WITH your brick and mortar stores, not against them to get online sales. You’re the same company….)
When I need something for myself, my kids, or my home, I check with Target first! I do love going into the store to shop, but the app and online store is amazing and has many deals not found in house. If I need a different quantity/color/option/size of something I found in the store, I can supplement with items found online with my app to get what I want. It’s very intuitive and saves searches, with product updates!
Nowadays there are serious options to shop—in store, online, and pick up! The app is comprehensive, the new Circle program still saves you money—scan everything so you don’t miss a deal! Target is my “Go to” for most things I need or want. The app helps you get there. If there is ever a power failure—the customer service on the phone or in the store is always excellent. TARGET has surpassed all other big box stores because of its policies, stock quality, progressive and trendy but accessible/affordable environment, and of course, the smart shoppers it attracts. Can anyone say STARBUCKS? 🤩
The problem with this app (which I had been using without issues for several years) began when about a month ago I tried to use the Wallet function and it asked me to log into my account. When I entered my credentials and tried to log in, it took me to a broken Java page. I then tried to shut down my phone to refresh it, but that didn’t help. I then delete the app and installed it again, tried to log in, only for it to take me directly to a page they said I need to enable cookies. I went to the Target troubleshoot page, went through the directions on clearing the cache and enabling cookies - doesn’t work. I have called customer service several times, to no avail. I even got an email from their customer support, who told me to then disable cookies, which is not what their troubleshooting page says I need to do, so now I am more confused. I used this app all the time, and now, well, I’m shopping a bit less at Target, so that’s a good thing, I guess.
The target app seems to very convenient for basic common items but absolutely nonfunctional for certain items. I understand that certain products have a limited quantity with a high demand but people shouldn’t have to go into store atm just to pick up one collectible item. If it’s currently now, first come first serve/buy then why would it be any different if people could order online but have a limit as well? Limit number of purchases per email/target account. This also limits target workers from pulling the items before putting items out on the floor, which I have witnessed first hand (arrived at my local target to pick up a chase collectors figpin. Got there as two associates were opening it to put out on the floor and one of them walk away with two. I asked to see the ones he grabbed out of the box but he replied, “oh these aren’t for sale.” When i then looked at the box, the two most wanted figpins had been taken.) I’m not the first person to have this type of experience with target employees. Try to better serve the more serious collectors.
Respectfully,
Andrew R
I’m extremely disappointed with the Wallet feature in this app. It is limited in use because currently only works with Target Red cards. I forgot my wallet one evening and couldn’t go back to my home to get it because the store was closing. I thought maybe I could use the wallet feature but an employee stated only for Target Red cards. Also, I thought I could use Apple Pay because it’s available in the Target app but fortunately not possible as I came to learn. The decision to use mobile payment feature is great but to limit it to curtain cards and not provide other options is frustrating for the consumer. I’m unlikely to shop at Target because of this negative shopping experience. I understand not wanting to use Apple Pay in-store to avoid licensing fees or other aspects that could hurt Target’s bottom line but at what cost to your consumer. I’d prefer going to a competitor, Walmart, that has a simpler mobile payment system that is open to different types of debit/credit cards. I hope this issue will be fixed or other mobile payment options made available in the future.
I got $250 Target gift card from my friend for my newborn baby's baby shower.
I m not rich, I had been to avoid use it because I wanted to use it for diapers. ( Target’s grocery are much expensive than Walmart, but diapers are the same price in any big store ). I redeemed this gift card on Target mobile App on the same day I got it. So this month I still have over $180 in my account. But couple days ago, I was trying to buy diaper on on the Target mobile App as usual since I m a single mom with full time work ( I don't have time to shop inside store), but it ask me to put another payment which was first time had this situation. So I went to ” my wallet ” to check out. There was no gift card anymore. It's so wierd.
So I called Target customer service, the lady answering my call said the gift card was used 2 days ago with lots of items ( I can see the last 4 digits of my gift card in the app since I always use it through my phone at home. I never carry it with me. And it was used in another state. This lady insisted that I lost my gift card and someone got it and use it in another state. So she said ” lost is lost, we couldn't do anything for you about this”
It did make sense at all. I never carry the physical gift card with me, how can I lose it?
The new app is very nice, with Cartwheel right there. I love that I can make a shopping list and it tells me where the items are in the store and whether there is a cartwheel coupon to go with it. However a few suggestions to make it even better/easier:
-make the shopping list editable so I can add to something already there or move them around
-when browsing cartwheel, I'd love to be able to have the capability to not only add those items to cartwheel, but add to my shopping list from there. Seems that you can only add cartwheel items to the shopping list once you've added an item to your list, it shows you there's a cartwheel coupon, you click the little cart to see it, and there you can add to both cartwheel and the list, but then I have my generically listed item that I have to remove and the one added by cartwheel. So in essence, I want to be able to start building my shopping list from cartwheel browsing first.
Aside from the above, it is overall a definite improvement and much easier to use. I love the wallet, as well!!!!
I’m on the target app almost daily! It’s a great app but I wish it had the functionality to select all items in my cart (and/or multiple items) and perform quick actions all at once. I’m sure I’m not the first who’s suggested this.. but for example sometimes I’ve added grocery items for Drive-Up, but the fridges are full by the time I’m ready to place the order. I’d love to easily be able to select all those items and instead change them to Shipt Delivery so I can check out ASAP, instead of changing the checkout type for each individual item or waiting for fridge space to open up. It would also be fantastic if you could find a way to check out items selected JUST for ONE particular check-out method... ie place an order for items that are shipping, but keep all your grocery items in your cart to check out via Drive Up another time. Instead of needing to change those drive up items “for later.”
I also noticed my (newly updated) app no longer has the bubble selector for “notify me when back in stock.” That’s a great feature when available.
Like many others, I was a long time user of the stand-alone Cartwheel app, which I considered to have a superior UX and feature set over the brand’s flagship app — this is also why, I regrettably began using this app when it replaced the stand-alone Cartwheel app several months ago.
With that said, I’ve handled that this app is focused more on online than in-store shopping, I’ve dealt with the fact that it’s UX pales in comparison to the original and tasks that once took 1-2 taps now take 3-4(or more), and I even looked past several weeks of sign-in issues during the transition period.
However, with the latest update, for some reason the development team decided to add sound effects to Cartwheel user actions. This would not have been a problem if the team had been conscientious enough to allow users to disable these sound effects, however after searching within the app and the phone settings I have been unable to find a quick and easy way to do this, which quite simply is bad UX.
With the variety of other options available for providing feedback after a user performs an action, I see no excuse for the development team to not allow users to disable in-app sound effects.
I have a toddler and with the drive up service I no longer have to block out an hour and a half of my day in order to make a Target run. This service is a godsend for mamas with babies that don’t like to sit still in the cart.
I pick out my items on the app, check out, then a short time later (within a couple hours, if not much sooner) I get a notification saying that my order is ready for pickup. I push the “I’m on my way” button when I’m in the car and heading to the store. I park in one of the designated pickup spots, hit the “im here” button, and boom my goodies are delivered to my car in just a matter of a minute or two.
All while my toddler sits in his car seat eating a snack or playing happily with a toy.
The only way this could be better is if I could pick up perishable grocery items this way too. I understand the storage of items that need to be refrigerated has to be carefully planned so I get why I can’t do that. Hopefully Target figures out a way to make it happen though because that would be amazing!
Do not use your target circle cash reward to pay for an item to pick up unless you are 100% certain that that item is actually in stock. I ordered an item to pick up in store that was listed as in stock on the app but ended up being out of stock. In lieu of it being out of stock they cancelled my order. I went in to ask what would happen to the target circle reward cash I had used to pay for the item and they told me it would be refunded to me within 24 hours and if not, to come back. I came back 48 hours later when it was still not refunded to me. They told me in the store that they couldn’t do anything to help me and just gave me the customer service phone number. After spending ten minutes on the phone with customer service I was told they couldn’t refund it to me because it’s target circle cash reward. Their only solution was to give me a reference number that I could present to someone if I tried to replace the order OVER THE PHONE and they would discount me that target circle reward amount. Absolutely insane that they have no other way to get my money back to me. They didn’t even offer me a gift card or anything that substituted that reward amount.
I bought some groceries from target and they charged my card $800+. The order was delivered 3 hours later than I paid for and was promised, when I asked questions, asked for supervisor information they said “don’t blame us it’s Shipt.” I spoke to multiple agents and each one told me something different. Half my items were missing because they don’t update the app with accurate information. So I’ve been overcharged for things I didn’t want or get and all they could say was oh don’t blame us. I was never provided with supervisor information, that was all completely avoided while they were placing blame on the company THEY partner with. If you can go shop in person do it. Don’t be like me, trying to stay home with my sick kid in the rain cost me an extra $500+ worth of charges “ mind you there’s 3 separate charges on my card. Orderly through instacart, or dooordash. It’s faster. Cheaper. Easier to do substitutions & to know when and what time drivers are coming. Not with target. If it wasn’t for communication with the driver directly I would’ve been sitting here from 4pm- almost 9 pm WAITING for my groceries. Imagine explaining to a sick 3 year old that target has the food but it’s not their fault it’s shipt 🤦🏽♀️🤡🙄😒
I bought an item online to pick up in 2 hours. I thought it would be easy and convenient. I did it before at Walmart and I was in and out in under 5 min. I ordered my item online and received a conformation e-mail that they were processing my order. 30 min later I received an e-mail that the item was out of stock. I looked online and it still said in stock. I chose pick up at another target store, that said the item was it stock. 30 min later I received another e-mail that my order was canceled because the item is not available at either store. Going on to the app both store still say the item is in stock and ready for 2 hour pick up! I went to the store and decided to look for the item because maybe it was an error. I asked a man in toys for the item and showed him on my phone that the item was listed as being in stock. He looked at the empty shelf and said “Nope, it’s not here” then he turned and walked away! The staff was as helpful as the app!
After the most recent update, a brand filter keeps getting put on my searches when I type in something like “Yoplait.” Usually I type that in, and the item I buy every week pops up on the very top as a “buy it again” item. With this obnoxious filter, that’s gone and I have to scroll forever to find it unless I go into the filters to reset, which I shouldn’t have to do for every item I search! Buy it again items should still be at the top even with a brand filter on. Also, when I try to quick add an item to my cart from the search page, it adds it as a regular pick up instead of a drive up pick up even though all everything else I have been putting in my cart has been a drive up pick up. And my final problem is not exclusive to the current update. This has been bothering me about the app for a long time. Adding items to my cart takes too long. When I have to update the number of items, it takes even longer. Many of these complaints sound nitpicky and silly but it really does add a lot of time and frustration to my shopping experience. I use this app at least once a week to do the bulk of my grocery shopping, and I need it to work better.
I LOVE Target. I’ve never had a negative shopping experience at any of their stores. However, it isn’t as fun to shop on the app as it is to shop in stores. I wish there were more options to filter/sort out your searches. For example, I wish they had an option to only show IN STOCK items and remove out of stock options. It’s frustrating when I see an item I like only to click on it and find that it’s out of stock. Same with sizes. I wish there were a way to filter women’s sizes and again, remove out of stock items from my search. Also, shipping dates/times aren’t always accurate. I ordered a balloon garland for my graduation and according to the app, I was supposed to receive it on a Wednesday by 5pm and I received it on Thursday at 9pm. The same thing happened when I ordered some bottoms. I was supposed to receive them on a Saturday by 10am, didn’t receive them until Sunday at 7pm. Aside from these issues, I do appreciate being able to order items I need from the app and choose to either pick up or have them delivered to me. Overall, 3 out of 5 stars for the app.
I attempted to place an order for items I had been eyeing in my cart. I clearly picked a popular time. I attempted to order items that were shown as still in stock for close to 45 min. I attempted to refresh, still no luck. Closed out and left out items intentionally to see if stock was an issue. Now, the error is it can’t be delivered to my zip, my work zip or my parents zip. By the time I called customer service, I was beyond frustrated. Not to mention after over an hour trying to place what I thought was a simple app order, my kids are done with it. I called customer service and was disconnected once, then called again and could not hear at all (and I was calling on a land line, so it was not on my end). After another 20 minutes, I was told the items shown as available were in fact out of stock. And when I ask if I can get the item at this price when it’s back in stock - “if it’s in our 14 day window.” Like that will happen! BEYOND frustrated. Be set-up to handle the demand when you put an offer for 30% off.
Target Shipping staff are incompetent. 🤷♀️ 3 massive errors now.
I just literally received my 3rd screwed up Target box in the mail. The first error… a framed with glass art piece was mailed in a large box, zero protective wrap… arrived with broken glass that I cut myself on after opening the box. Second error was literally the WRONG items mailed to me… I’m talking someone else’s package, my label on the box. Both times contacting customer service. TODAY… THIRD ERROR, again the WRONG ITEMS MAILED TO ME! I was expecting a $24 framed wall art. Instead I got: Raid, a decorative pillow, children’s allergy med (no kids here 😉), and 4 other random items. I’m guessing it’s $70 worth of products. Guess what, I’m NOT dealing with ANOTHER TARGET SHIPPING FIASCO! If Target isn’t dealing with their incompetent shipping dept, neither am I. I’m going to return these items for a store credit & pocket the difference 😉. Thanks Target! Not really, I’m so over dealing with online errors, you owe it to me now. Shop in store, if you want your actual purchase.
I prefer instacart but decided to use shipt through the target app tonight. Delivery cost a lot more and I was not able to add to my order after placing it. If I forget something while using instacart I can add to my order. When I was contacted by the shipt shopper Pricilla, she confirmed she would add the cold jello and pedialyte which was for my son with the stomach bug. I haven’t been able to leave the house. I’m not sure what happened to Pricilla but then I was contacted a second time an hour later that my shopping begun and Vivi was my shopper. Once my order delivered I saw that the two crucial items were not added on. That’s when I realized I went from one shopper to the next and my message was not relayed and I was not directly notified that I was given a new shopper so I didn’t catch it. Tomorrow is Christmas Eve so now I have to either take my son out with the stomach bug, busiest time of year OR fork over more fees, taxes, delivery cost and tip…just for the two items:/ but ultimately my son does not have the pedialyte and he’s already thrown up 4 times today so I’m going to have to go the extra mile to figure out something tonight to keep him hydrated
I used to use this app multiple times a week, and it worked great! Cutting down on my time shopping, allowing me to take advantage of great deals, and a really easy checkout experience. However, it’s just gone downhill. With recent updates to the app, I can no longer use my wallet barcode or look at recent purchases without it asking me to login again. But then I start receiving errors and it will not except my login credentials. I’m told that my credentials are invalid, even though I can use the same login details to get on the website just fine. I have attempted to reset my password & did so successfully two times, still didn’t work. Now when I try and do a password reset, I’m told there is no account with my email. To top it all off, there is a big gap in customer service, and no support for the app whatsoever. I am redirected to the website, upon which there are no options regarding assistance for the app or general account information. I have attempted to call, sat on hold, and then was hung up on multiple times. So disappointed! Target is losing a lot of money from me right now.
I use the Target app frequently, and overall I find it easy to use. My frustration usually results with the 3rd party sellers. Sometimes I just want to see the products sold by Target and the filer doesn’t always allow me to do this. In addition, I have noticed some 3rd party sellers also have a significant markup on items which is frustrating.
One item in particular was a Red Ryder wagon that a 3rd party was selling on the Target app for over $100 more than it could be purchased on the Red Ryder website. A less savvy consumer may purchase this based on Targets reputation, not the 3rd seller. Although I do understand responsibility is on the buyer, I also believe some responsibility is on Target to ensure there isn’t price gouging by 3rd party sellers on their app. I would love to see better filters to remove the 3rd parties in searches as well. It would be helpful if I just set one filter I could toggle off & on if I wanted to see 3rd parties. It’s frustrating to set the filter with each search. And sometimes it isn’t an option to filter out 3rd parties.
Beware of shipt integration - sketchy and poor service
We usually like Target - but hate the sketchy shipt delivery service integration they have. Shipt Target shoppers have been famously bad in my experience - either they can’t find something I know is there or they produce a ridiculous replacement that you the customer are now on the hook for. Imagine requesting a $20 item, and a shipt shopper replaces it with a $120 item and doesn’t tell you ? And guess what ? You now must just pay for that $120 item. Actually happened - true story. Shipt and Target customer service were both terrible in this scenario. There is a reason why Shipt and Target are being sued by multiple states - they are treating their workers poorly, cheating them of wages and benefits via missclassification, and workers are responding in turn by doing whatever they can to make up the difference in pay (including unapproved and absurd substitutions to complete an order). Don’t use the Target app or Shipt - use Walmart or Instacart. After hundreds of orders (not exaggerating) over a few years, I can confidently say Instacart and Walmart are far better same day delivery services than Target and Shipt. Run for the hills with them - it is getting worse with Target and Shipt.
I really enjoy using the app, except when it comes to check out. First, there should be an option to apply a pick up location to all items in your cart instead of having to select a location for each item, if that’s not what you’re trying to do. It’s really time consuming when you have a bunch of stuff in your shopping cart. Second, the wallet doesn’t allow you to use hard coupons or gift cards. Every time I’ve tried the associate says they apply cartwheel first, then coupons or gift cards, but if your red card is linked to the wallet, it’s making the purchase immediately after applying the cartwheel & going back to apply gift cards not linked to your wallet is a pain. I unlinked my red card from the wallet to get around this, but it would be nice to be able to use the wallet as intended and not have to produce the actual card.
All in all, I love the app and the ease of use - just fix those two things & I’d be happy to give five stars!
I’m rating this app five stars because even though it has its glitches I work at Target and have to struggle with people in store who believe that everything should happen perfectly. Like the second something is bought it should *poof* reflect in our store devices and the online availability. And that we should somehow be able to see the percents that come off of each item when we hit total (Just a heads up, it doesn’t tell us until you know too.) And while I know you guests won’t understand this, I’d rather they stuck with the developers they have instead of spending more money here, and put more money into our brick and mortar stores. For me, I feel like that should be top priority. But hey, you want to mock the company more for putting more money into other things, then go for it. But understand that that effects hours, training and your service in store. This app is awesome if you take the time to work through a few glitches and use a little patience.
I have been using the Target Shopping App for about 2-3 years now & I got into it right away, however, recently the experience has become so amazing that I rarely shop anywhere else for a variety of products from Essentials-Home! The order & “Pick Up” option is always a breeze, it’s actually cheaper to buy certain products this way & it gets rid of waiting for a specific item to be tracked down on the floor. Cartwheel makes this even better with price options & most recently I have really started to use the “Buy 2”, “Buy 3”, “Buy 4” & receive a Target Gift Card $5-20 for next purchase. I love this feature because it’s often paired with Household Items, Laundry Detergents & Bath & Body Essentials! You usually run out of everything at once so it’s easy to take advantage of & then you get that extra Target $$ to make a purchase you just really want but it wasn’t in the budget!
The Target Shopping App is My Go-2 Personal Shopper & Savings Assistant!!
Target itself is great but now but so many items are third party sellers- and target has completely different policies for items bought from them, it’s ruining it. Now I have to make sure every time I like or buy something that it’s really from target not some random other seller because they’ll send you a damaged product and they refuse to replace it, only a return- but then they only give you ups or fedex label- but wont schedule any pick-up. If I do it myself, they charge me a fee. So they offer a useless label, since nobody is going to come get it. Usps comes every day to pick up and drop mail but they won’t give you a usps label. It’s like they want you to be unable to return the damaged trash they send so they can keep your money. They told me there was NO WAY they could bypass this and either send a usps label, schedule a ups or fedex pick up, or refund it since I sent many photos showing the item was no good. They said it was not possible. I told him I want to talk to someone less useless and that he shouldn’t be in customer service if he had no intention of helping customers reach a reasonable resolution. Suddenly he was able to refund it. Amazing… liars.
Love that I can order online and have items shipped from my cart.
- I don’t like that not everything can be obtained either through drive up or Shipt and it’s not clear why. For example, I had to go to the store to buy a jar of mayonnaise (not perishable), but could have had frozen food delivered (very perishable).
- It’s also clunky to have to deal with that information one item at a time. It’s nice to be able to select same day delivery from my list, would be nice to do that for drive up.
- I had to cancel a Shipt order because after I clicked Shipt from my list, several items couldn’t be hand delivered, so it wasn’t enough to place the order. No way to move forward. Had to log into Shipt to do that.
- The search function doesn’t really work. Sometimes I have to search with google to find items at Target, or scan the barcode, rather than the app. Note that the barcode only works for that particular size/config. So, if I want one item instead of a 2 pack, the one item won’t often show up.
- Went to add a couple of items after I placed my Shipt order. Wouldn’t work, just kept spinning. (Same behavior on website.)
I love the Target tech, but with these shortcomings, I’ve been unable to get what I need. Ended up going to the store so I could do all of my shopping.
Still works well for small orders and certain items, but not as a regular tool.
Like so many apps and online experiences, this one is needlessly complicated. What do I want to do with a retail store app? Buy stuff. It takes me at least 3 taps to get to the “barcode” so I can just give them my money. For some reason, the app engineers think you want look at offers and suggestions and other stuff when your ready to check out at the store. Just put the number one thing I want to do with the app on the “home” screen. If I want go spend time fussing around with coupons and add ons and other stuff, ok, but don’t make it get in the way of just paying.
And returns? Remember how easy that was with a physical card? They just swipe the card, scan the product, and boom, you get your credit. With the app, I have to dig through my purchase history to find the specific item I want to return, for each item I want to return. If I have 5 items purchased at different times, yep, I gotta do that 5 times! I want the app to replace my physical card, not carry around both!
Hey app engineers… K.I.S.S. Look it up if you don’t know what that means.
Target is providing an excellent Drive up service. I am someone who uses Walmart grocery pickup, Sams club drive up pick up and Harris teeter. Target service is the best. Sams awful service no signature required, messes up order, before they even bring the order email comes that your order has been picked up and how was your experience, also can not cancel the order. Harris teeter is good but expensive, I also like how they provide actual paper receipt. Walmart is hit and miss but my main complain is it takes them a long time to bring order, and they use those not so practical baskets, carts are more efficient and functional.
Target service is fast, I can add items to my order, I can cancel my order and there is no minimum purchase requirement. I don’t mind $10 or $15 minimum purchase but more than that hinders me from ordering. I do not always have $35 or $40 items to order when I don’t have time to go to store. I do wish target will add basic cold items like milk, egg and yogurt to their service. Also maybe bread.
I use this app all the time. To see if something is in stock before heading to my local store. To order something for pickup. To check sales and clip coupons. Amazingly handy to quickly figure out what aisle something is in while shopping at my local store. Super useful especially for moms!
However, there are some flaws that are annoying. The app often says something is in stock at the local store, so I head there to find it and it’s actually out of stock. Or I order something “in stock” for same-day local pickup and they end up having to ship it to my house days later because it’s not actually in stock. Also, I can’t stand how there are online-only sales accessible through the app. So for example you might look up a product you want to buy in the app, see the price while you are at your local store, but it is not on sale in the actual store so you have to either pay full price or order it online and wait for it to ship. First world problems, obviously, but fixing these issues would really streamline the user experience.
Target’s got you covered, from meal essentials to special deals and offers. And with Drive Up, you can order everything you need and we’ll bring it right to your car.
You can also plan your next Target run by checking out Target Circle offers, the Weekly Ad and item availability all in one place. Then streamline your run with store maps and aisle locations, and scan item barcodes for prices, reviews and available deals.
Wallet is the fastest, easiest way to pay and save in store. With one scan, you can pay with your credit or debit RedCard and redeem Target Circle offers, gift cards and Target Circle earnings.
The Target app makes it easy to shop from anywhere, including on iPad, allowing you to search our entire selection, complete with online promotions and flexible ordering options. Order quickly and securely every time, then choose to pick it up at your local store or have it delivered to your home.
