Popular Apps Sonos

Sonos

Music

View in App Store

Rating

4.7 (580.1K)

Size

142.5 MB

Age rating

4+

Current version

15.6

Price

Free

Seller

Sonos, Inc.

Last update

7 months ago

Version OS

14.0 or later

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User Reviews for Sonos

4.7 out of 5

580.1K Ratings

4 years ago, Tommy Becks

Sonos still Sonos

I see the hate and love relationship here. The transition between the old and new app definitely messed some people up but not for me. I don’t know how people’s speakers were lost during the transition, but I can only think of it being a WiFi issue or user error. As a person who works in people’s homes, I can say most of the tech issues are because they don’t know what they’re doing. I mean, it could be the app but I’m just saying. I wasn’t able to update to the Gen 2 app because I was still using a ZP80. I had no idea. At first, I thought my whole entire system couldn’t be updated because Sonos called all my equipment old. This made me angry, knowing all my Sonos from barely a year ago is on a decline. Then I noticed that I was able to check the “compatible” equipment, to which is told me my very old connect was the thing holding me back. I removed it and now all my Sonos is under the new app. No issues with the app or speakers of course. I guess what I’m saying here is Sonos poor communication and stating “anything before May 2020” is considered gen 1 is not only inaccurate it makes people think all the wrong things. ALL my Sonos works with the new app, old and new, just not my Sonos Connect from 2015. It still works with the old app, however. Sonos needs to rectify this with their consumers.

4 years ago, Dan NH

Can’t handle the bugs

When the app works, it’s the same as the previous version. When it doesn’t and speakers disappear mid listening session or suddenly you are “Unable to Connect,” it’s infuriating. God forbid you want to switch stations or songs... you’ll undo anything you fixed the previous day. There can literally be sound coming out of a speaker and the app will be unable to see it. The issues are resolvable (you basically end up re-adding the speaker... sometimes 3-4 times), but it can take minutes to up to 30 minutes depending on the situation-it was a 20-minute fix session that prompted me to finally review. That wouldn’t be so bad, but it happens EVERY SINGLE DAY. Only the days that I only listened to one thing on one speaker have I NOT had an issue I had to fix. I don’t buy the user-error arguments here. I never had issues like this with the previous app/firmware, and my WiFi config is exactly the same. If there’s a universal cause that is my fault, great, tell me what it is, and I’ll fix it. This app was not ready for prime time. The number one development rule in every software company I’ve worked for is you can’t break your existing customers. I love SONOS, but I feel like I’m driving a Ferrari with two flat tires at the moment.

2 years ago, Tamsharley

Terrible app, great beam!

Too bad Sonos has to have an app(like everything else!) like we need more apps? Ugh! Anyway, the app is terrible. I just got my beam. My first sound bar recommended by my brother. The beam, great! Can’t say enough about it! The app? Terrible! I’ve only had it a few hours and the app has disconnected itself from the beam already four to five times! It does this every time I close out the app totally. I don’t need an app on constantly in the background! 🙄 Sheesh!! Plus don’t set your pair your remote (at least from dish) up with it. Otherwise you can’t turn the tv off n on!!?? Setting it back up, takes several steps! This is ridiculous! I mean, really, Sonos? This is the best you can do? Plus, Sonos wants access, if you add your music services to take away or change as they please? WTH?!! And what happened to trueplay? I know others are complaining online, there has been no news on that. I got two recommendations for the beam. My brother and a tech. But they forgot to mention the app issues!! So right now, I’m still on the fence about keeping this expensive (yet cheaper version of the arc) just because of a stupid, clunky app! This app, keeps getting less stars from me all in one day! Get it together Sonos! I’m using this on new iPad Air 4 if that matters. Not that they read reviews apparently. Since I see no reviewers have gotten a response yet! Enough said!

3 years ago, monkeyattack

Average Sound, Frustrating User Experience

I really want to like this system, the concept behind it is convenient and easy, however the execution falls far short. The sound is not bad, but the enjoyment ends there. Like everyone else, they endlessly try to get you into a subscription, and if you don’t do that, your faced with 30-second commercials whenever you turn it on. I own lots of music, but this stupid system won’t let me play 80% of my songs, even ones that were purchased within the last two years from iTunes. What it chooses to play and not play seems very random, and is done under the guise of licensing and copyright law etc. These types of systems are built for residential home use, so I’m not sure why it gets so draconian in this area. But wait, there is more. The network routinely loses or forgets speakers in the network. I am constantly having to re-setup individual speakers within the system, because it fails to recognize them. Sometimes, this is a quick 60-second fix, using prompts from the app, but just as frequently, the situation is only resolved by restarting the router, or actually having to walk the speaker over to the router and connect it with an analog cable, a chore which can take five or six minutes. For a system that touts being plug and play and super convenient, it is rare that I can actually turn it on and just have music play. There is almost always some sort of troubleshooting I have to do, or workaround I have to perform.

4 years ago, PJ Pfunk

Buggy, buggy, buggy

Figure it out gang! So frustrating. App won’t connect to WiFi, even though every other app on the phone works fine. Won’t allow me to submit diagnostics because of the WiFi problem again. Set alarms sometimes work, which is worse than never working. I’ve been late to work because I was relying on it to wake me up, like it had done consistently for the past year. How do I trust this thing again? Bad lag from the time I pick up my phone to the time I can turn up/down the music or change the song. Sometimes I have to wait a full minute. Website says I can continue to use the S1 app with my old equipment if I prefer, but somebody’s lying. Since I signed on the the new app my equipment is now listed as incompatible. TV sound still connects, and I can manually turn on the last internet radio station I was playing on the app, but I have to use the buttons on the speaker and I can’t change the station. Update: After several days and repeated attempts to delete and reinstall the app I appear to have regained control. How long will it last? Pins and needles! The excitement is excruciating. What to expect from here is a question I cannot answer.

2 years ago, Sonos convert.

None compare

This is hands down the best whole house system money can buy. Not only is the system set up room to room probably the easiest plug and play system I’ve ever installed, but the sound is incomparable. Over the years I have built this system with every product offered, Stereo paired Ones in each room, the garage and the porch, the Arc and Sub with Ones as surround in the living room, stereo paired Fives in the sunroom, and a Move for the deck and yard. My house sounds like a concert hall I kid you not. I absolutely love walking room to room and outside with music following me. That has always been a pet peave of mine with traditional stereo systems, listening to a really good song, have to leave the room and not being able to continue listening to the same song. Sonos has made that ancient history. The really blow you away thing is they are all controlled by the super simple to use app. Not only can you control the entire system with a finger tip, you can individually control each room. Just incomparable, these guys have figured it out. There is nothing on the market that even comes close.

2 years ago, Harpster111

Really poorly thought out integrations, no backwards compatibility, bizzare config steps

I was so psyched when I first started buying and setting up Sonos products. I wish I knew then what I know now. Sonos at its best is a really great thing - excellent sound broadcast anywhere across the house from any device. Sonos at its worst is a mystifying string of committee decisions that manifest in the form of really essential and basic performance requirements that are, for no apparent reason, complex and treated almost as afterthoughts. Why does S2’s automated configuration walkthrough recognize one of the brand new Sonos one modules I bought from Costco and not the other? A great mystery… Why does the manual setup process fail four times in a row? Another great mystery…. Why do I need to undergo some dance of the button pressing fairies to add the Sonos app to other mobile devices that are already authenticated on my protected WiFi network? I can’t really think of a good reason, and certainly no other smart home technology I use is quite so convoluted and awkward at the most essential of out of the box tasks. Part II - I can’t remember when the last time something I bought in a product series from a consumer facing company was not backwards compatible over at least a decade. Sonos? Forget about devices they sold you two Christmas’ past…. Might as well be from another planet. Some decisions made here that consumer protection regulators ought to be keen on, if you ask me.

3 years ago, hafa2win

So Many Problems with S2 app

I have had 13 sonos devices sense gen 2 came out, like 3 plus years. Everything worked perfectly never a problem. It was easy to add a new product. Perfect. I even had it on the 5G of my dual band network. Then S2 upgrade happened. I have speakers disappearing. I have some of my speakers showing up on different networks. To add a new device forget it. It is such a non friendly user process. I read that sonos does not support 5g. Ok so I tried to change networks to my mesh network. I thought I got it. No I can’t get my play 5, playbar or sub to work with the rest of the system. I have restarted my system, reconfigured my router. Nothing had worked. And depending on the phone I use different devices show up on different networks. I hope there is some improvement to the app, because this has taken way to much time to try figure out. I just want my perfect sonos system back to enjoy all over the house and backyard. Update Ok I am going to give it another star. After discussing my issues with a friend he recommended using my orbi router only. Once I went from 3 networks to one the devices went to one. After a day it seems to have smoothed out. Updates can still be a problem takes a while. I am still not convinced of the stability but we will see. At least I have everything set up like it was.

3 years ago, Sillyror

Doesn’t work as the system ages

I have a system that apparently has one or more products from the original system that are not compatible. I have not been able to ever get S2 to work with my system. It won’t set up a new system after “deleting” it from my old network, it says it can’t find any of the products. But when I set them up again on S1 and try to find them on S2 it briefly finds them, says there is one issue, but then brings me immediately to a black screen that says I need to repeat the two steps I’ve just described in order to use S2 (delete system on S1 and set up new system on S2, or take off product that’s not compatible and use s2, well it doesn’t tel me which item isn’t compatible, so how do I move forward?) Sonos customer support has VERY limited support hours so over the last three months I haven’t had the luck of being able to get someone on support when I do have the time to call in. It’s insane that I have no other option and cannot move forward with this app, I tried multiple angles like taking one speaker off of my Sonos at a time and then trying to connect the s2 app and it still says that it has an issue, or that it can’t find the system. At this point I don’t see myself staying loyal to the brand anymore and am tired of trying to get this fixed, which has been an issue since the s2 app launched 😩

5 months ago, lowell62

Spectacularly Bad

This is one of the worst apps I’ve ever had the displeasure of using. It’s unfortunate that Sonos, more than Apple ever did, holds you hostage to their ecosystem if you want to use their product. I enjoy their speakers quite a bit; however, this app makes the listening experience incredibly frustrating. It constantly disconnects and forgets where your system is, cuts out intermittently, and the interface is extremely clunky and time-consuming. For instance, while using Audible in the app, there is no search bar, which means you have to scroll through your entire library to find the book you want. Same goes for Pocket Casts. I scroll through dozens and dozens of podcasts to find what I’m looking for. Yes, there is a very hit or miss search bar for your connected apps collectively, but it just seems lazy not to have such a basic feature for individual apps. I don’t understand how anybody could rate this above a couple of stars at most. I know some people will say the alternative is to simply use airplay, but that never seems to connect well either. Recently, Sonos has been advertising a forum for listeners to give feedback on their new speaker line, which they seem to have put much time and energy in to. If only they would do the same for their garbage app, we might get something better.

2 years ago, Chuck Spiers

Sonos the only way.

I sell Sonos to my clients. In a smart package with Lutron, Ring, and either Emtek or Level for their smart locks. I used to sell Control 4 for all of those, and it is twice to three times more expensive than all of the above mentioned vendors combined. And Sonos just always works if you have good Wi-Fi. Which is true of all the smart products I integrate for customers. I know the forums that have a few people with issues that don’t get resolved. Buy in my experience of 10 years with Sonos, it almost always is Wi-Fi issues or how the network they have is set up. So, I rely on Sonos so that I don’t have to get calls or service issues. And above all my customers love the App. Usually it is their favorite or at least top 3. At home, I have an Arc, rear Ones, Sonos Sub, and it sounds as good to me (I know I’m not an expert on sound) as some of my clients $200,000 media rooms. For $1900. Until I see something better on the market, and that makes sense for my customers, which I haven’t in over a decade. I support and love Sonos!

4 years ago, Zuey2000

Should’ve Listened to the Reviews

I disregarded all the bad reviews and thought I’d take a chance, now my devices are in a perpetual state of ‘updating’ 😡 ... I’ve usually been able to get the previous Sonos updates to go through, but not sure what’s going on this time, not happy with their upgrade attempt and having to put up with all the ads in the recent releases. I gave their new music service a try as well for which I was hopeful, but it left me very unimpressed. I’ve always liked the Sonos devices, but not happy how they force you to upgrade leaving their older devices useless! I’ve been a faithful Sonos user from the beginning, but now I’m considering other options! UPDATE - Cancelling and cycling the devices that were paired with subs and surrounds seemed to allow me to finally update all the devices, so adding a few stars, still had to add each device separately one by one. The new look feels a little better with the colors, but overall don’t notice much difference in the layout, feels like they just want to make sure you log into your account so they can keep an eye on ur devices and music habits so they can push their own service, which isn’t bad, but doesn’t let you skip songs which just about every other service does.

3 years ago, LMPS23

App updates should be tested better prior to release

I love the sound of my Sonos system (Beam, 2 x One and Sub). I bought it two years ago when the Beam first came out, while I love the system, I have a long term, ongoing love/hate relationship with the app. EVERY time an update is pushed to the app, I have connectivity issues for weeks, sometimes months. I am a tech savvy person, I fix my parents and friends electronic issues regularly, but the issues with the system and app are app specific. This latest update has asked me to “find” my system (unplug each device and reset the router), I have, it worked and the next day, it’s magically gone again. I have received emails from Sonos asking if I wanted to beta test and I didn’t respond for this very reason, if I have ongoing issues when they update the app when they think it’s good, why would I want to experience issues more frequently. Sonos, you have wonderful equipment, get a better software development team, your app is entirely too buggy on a long term basis. Thanks.

4 years ago, OldFlatTop

No sweat upgrade

I had my reservations about upgrading after reading through the reviews. So I did the research, confirmed compatibility of the products I have; Sonos one, play 5, connect, boost. All were purchased in the last few years and were compatible. I downloaded the app and ran the update. It took less that 5 minutes and my system was back online. The app upgrade left the S1 app installed, not sure why since it no longer works after a successful upgrade. I’m also not a fan of the interface color but maybe in a future version we’ll get the option to change. I did have one issue with the app. I ran the update from my iPhone X with no issues. When I tried to install S2 directly from the App Store on my old iPhone 6 that I use as a dedicated controller it froze at the splash screen. I realized you have to accept the terms of agreement but direct install did not offer that step. I had to remove it and install from the S1 controller. Only then did I get to accept the terms of agreement and app loaded normally. Overall, an easy upgrade.

3 years ago, Flyinggimp

Best portable speaker ever

I love using the Move outside in our front yard, on our patio, and in the house, too. The sound is great, the app is wonderful, and the connectivity is better than I’ve ever used. Being able to use the app through wifi is such a relief when people are over or you just want music. No phone call interruptions, no alerts from apps on the phone - just music. And such a great way to do it. I put the app on my wife’s phone, too, and she can now change the music whenever she wants. She has never used a music app with less frustration. Whereas she is not technologically inclined, the app is easy enough for her navigate and find exactly what she wants. So, less stress for me, too. Honestly, we haven’t even used the Move far enough away from the house to need the Bluetooth, but I know it will sound good when we do. We are already thinking about getting another Move for the house. Highly recommended, especially when using through wifi and the Sonos app.

3 years ago, Simonrocks

Sonos needs to kick up their game

I’ve had an old Sonos port and now a new one with 4 Sonos 1 speakers and 8 ceiling non Sonos speakers. The sound is great but for years I’ve had issues with my Sonos 1 speakers cutting out. I thought it was my wifi to the point of buying 3 google routers none of it helped. I reached out to Sonos but they just told me it was the wifi. I remember the days when they used to care and had great service. Now they just care about what new electronics they release. Which brings me to nothing is new about their app. It drives me freakin crazy that I can’t transfer most of my Apple Music to the app because I get a notification that I’ve taken up too much space. If I use my music to control from my iPhone it crashes at times. I have an iPhone 12. The app is nothing special and honestly if get it together by at least mimicking the music app from iTunes it would make life easier. The latest issue is that every time I open the app now my playlists never show up. I have to close and open the app twice for them to show up. There is a list of negative things about Sonos that I’ve just kept quiet about but now I’m over it. Improve the app and make it worth getting your expensive equipment. Can’t run them when your app stinks

4 years ago, ScoutinAZ

Can’t set it up. Won’t connect!!

First of all, I am a HUGE SONOS fan. I have had Sonos products for almost a decade and have never had any issues with any of them. I preordered the new ARC sound bar and got it delivered on June 11th. Today was the first day I was able to get to it to set it up. I converted to the S2 app and the upgrading of my old system went very simple and smooth. Then it went downhill from there. My ARC will not complete the set up process. I start with adding a product. The app recognizes the new sound bar. It tells me to press the connect button and listen to for the sound. The sound plays....and then the app just hangs up and doesn’t finish the process. It comes up with an error and then says it can’t find the product and blames it on my network. Super frustrating. I have 10 other speakers and they are all working fine on the new app. What is really frustrating is when you realize you just spent over $900 on a new sound bar and have several thousand dollars worth of SONOS gear and they don’t have 24/7 customer service. It is Saturday and now I have to wait until Monday before I can make a call to customer service to try and get this working. I believe it is the new app that is to blame. I have never had this issue in the past with any of my SONOS products. Very Frustrating.

2 years ago, mrmarcos2020

New app is very buggy

There are so many problems with the new app that I don’t know where to begin. 1. The app doesn’t see the TV sound bar reliably. 2. Frequently you can’t play any sources other than Sonos radio 3. Sonos radio has people talking between tracks, very annoying even if they were to be clever 4. Sometimes the app just spins when you open it. 5. The app often forget stereo pairs and I need to set them up again. 6. The support self service just takes you to a page with all the information they think you need but it is never there. It would be better to have a workflow that would progress based on answers to questions around problems like the ones above. Update: The above comments hold and now I updated to a Sonos port to add a Pro-ject 1 turn table which needs to be grounded. The port doesn’t have a ground which puts my very expensive and high quality speakers at risk. As alway great idea with fatal flaws. If you do go Sonos maybe don’t have a system as large as mine (port, bridge, move, roam, 5.1 surround plat bar, two other stereo pairs, a play3 and a play5. When the whole system works, it sounds great.

4 days ago, SendingOutAnSOS

How can anyone at Sonos take pride in this awful app???

Even though I have been dumb enough to keep buying Sonos speakers for the past eight years, the app continues to only get worse and worse. How can anyone on the Sonos team take pride in this end result? This app can’t do the most simple of tasks on a consistent basis. I’m referring to simply connecting to speakers on the system, adjusting the volume, stop or start playing, let alone more meaningful tasks. The Sonos team seems to be more concerned about tracking my location and activity, as well as notifying me on worthless information, and trying to build their own streaming service. Yeah, as if I would ever give them additional business when they came and get their stupid app correct. I’ve had multiple homes in multiple locations with lots of smart home tech. This is by far the worst of smart smart home app and technology on the market today. It’s the only one that I cannot connect to when not in my house. I can adjust my front door locks, my lights, my thermostat, security cameras, all from remote locations but I can’t turn off my freaking speakers when I’m not home. this is an absolute train wreck of an app. It’s so bad I am literally embarrassed for the Sonos team.

2 months ago, Baybiker

Frustrating to use!

The Sonos app is incredibly unstable and frustrating. We have three speakers: an Arc connected to the TV in the living room, and a Sonos One in a bedroom and another Sonos One in the kitchen. On any given day the app will drop one or both of the Sonos One speakers, for no apparent reason, when all the speakers had worked fine earlier in the day and appeared in the system in the app. And then … poof! One or both of the speakers disappear from the app … Unplugging the speaker(s) and rebooting it sometimes helps, sometimes not. Unplugging the wifi router (which is a pain to have to do) sometimes helps, sometimes not. And other times the app will simply be greyed out with nothing visible. You get the picture. Very frustrating … When things work as they should, the sound is a joy, particularly from the Arc. But man, oh man, the product interface and user experience is anything but friendly or reliable. I finally called customer support today and spent 45 minutes on the phone, but no joy: got the three speakers working and then 20 minutes later the two Sonos One speakers disappeared and the app was greyed out on my phone … Very disappointed and frustrated!

11 months ago, birding

The app bugs will cost you hours

I have four brand new Era 100 speakers. I just updated this app and still have so many problems with speakers disappearing. If you have an Xfi Gateway router connected to Erro or other extenders don’t waste you time (me 3 hours). You have to call Xfinity and say, “Turn off DHCP Mode on each of every access point.” to even have a chance for your speakers to connect. BUT! even after that they will still disappear from the Sonos app. You physically have to touch a button on each speaker to MAYBE have them appear on the app. I cannot tell you how many times I’ve had to restore the speakers to factory and have heard the annoying syncing chime for them to not show up in the app. Ohhh let’s not forget how music from previous playlists that aren’t even playing on your phone will play, sometimes different songs on different speakers! Again, you have to physically turn it off on the speaker itself because it doesn’t show in the app. I really am thinking of returning all of the speakers and going with the older version. WTH were they thinking to release this and their customers the product testers? Even if all the speakers show up the app is so confusing and not user friendly.

4 years ago, The missing limey

DON’T UPGRADE!

First of all, I’m a Sonos fan. Have used their products for about 8 years and like what they have to offer. Sat down to watch a movie with the family and thought hey, there is an upgrade, let’s go for it before we start. Then spent two hours trying to fix what the upgrade caused and now have a worthless Play 5 first gen. First downloaded the app and then none of my products worked. Did a hard factory reset on one and got it to work. Then did a hard reset on my Sonos 5 first gen and was told it wasn’t compatible with the new ap. Tried to go back to the old Sonos 1 app but because my products updated, was told they were no longer eligible for that either. I deleted my current system and tried to start fresh but still couldn’t use Sonos 1 and the products wouldn’t work with Sonos 2. Had to perform a hard factory reset on all my products (10) and start again with the Sonos 2 app. And now my Play 5 is basically a brick because it isn’t compatible with the new system. I think when I bought the Play 5 it was like $400 and the only way I could get an input AV jack. I’m glad some folks were able to give it 5 stars and it worked for them. I wasn’t so lucky and now after reading the reviews, others may also be having issues.

2 years ago, Entnut

Either a buggy app or a bait and switch tactic from SONOS

So I have been happily using the old SONOS app since we got our system. We have an old gen 1 speaker 5, 1 sound bar, two speaker 3’s, 2 boosts and 2 moves. When I went to upgrade the original SONOS apps looked at my system and told me the ONLY piece of equipment that was not compatible with the new app was the old speaker 5. So I removed it from the system exactly as directed, downloaded the new app and when I fired it up it told me my 2 boosts and my 2 speaker 3’s were not compatible (so only my 2 moves and the sound bar are compatible) which is NOT what the original SONOS app told me. So either the new SONOS app is wrong or I have to update virtually all my hardware to use the new app (which sounds very much like bait and switch to me). Back to the original app. Very disappointed that the the new and old app don’t agree as to which of my components are compatible. For what I pay for SONOS components I expect MUCH better than this.

10 months ago, GabrielRSRocha

A great experience

Paired with a phenomenal sound system, this app gives you access to numerous different music apps, your TV and much more, making it work seamlessly with all voice assistants and with its very own assistant (which in my opinion is the best way to control the sound system, with a very reassuring and calming masculine voice). The app has very elegant graphics and does not crash at all (in my experience). There are many options for personalizing your sound system both as a group and individually, speaker by speaker and for different uses too, such as for watching movies or listening to music. This is without a doubt the best option out there for those who care about sound quality and interoperability. Sonos knows what it’s doing and just keeps on improving on it. Five stars for sure, I abandoned all my HomePods (I had many throughout the house) but one (which I use as a home hub) and replaced them all with Sonos speakers. No-brainer.

2 months ago, Phil Ruzicka

The glitch never ends

After 8 or so years of using my Sonos system, it’s just time to put it out there that this system, for the price, is just not worth it. For years now, it’ll work fine for a while, then some mystery update or something happens and it becomes the glitchiest thing ever. Right now, as I type this, sound is randomly dropping in and out, songs play for a minute then skip ahead, the system is (trying to) play one song but the app shows a different song, volume randomly and inexplicably cranks way up. When it works, the sound is great but honestly these days you don’t have to pay this much for good sound. So, the reason to buy Sonos is for the WiFi setup and ease of use which, as previously mentioned in this review, comes and goes. And really, here’s the thing…all this glitch has been going on ever since I bought my first Sonos speaker several years ago. It’s never gotten better. I mean, you’d think the company would figure this out over time! I won’t be investing any more in Sonos products and I guess I’ll keep dealing with the glitch until it just becomes completely unworkable.

1 week ago, jimmytb

Who is giving this garbage 5 stars…

…They must be paid for the review or something. I have been an owner for over 10 years and have 9 speakers. Several original play 1s and several 5’s (2nd edition), a Move and the original sound bar. Constant delays with the app…songs suddenly “not encoded properly” when they were never an issue before, or they played fine today, but an issue yesterday. I’ve tried all the usual trouble shooting including changing the network channel. I also have 2 “Boosts” from Sonos which clearly must be for decoration as they don’t seem to help. And who doesn’t want to clear their calendar for hours calling Sonos to troubleshoot? One suggestion is to run around unplugging all of them for 30 seconds and plug them all back in. I’m sorry but for a system that costs an exorbitant amount of money it should, I don’t know, just work??? I am seriously considering selling all of them and starting over. I’m not sure if Bose or Apple are any better but at least if it’s Apple I know their music will play on it. And I get inundated with “upgrade” adds. If the answer to your problems are to buy up to a new speaker every few years, I’ll pass. Unbelievable.

4 years ago, TFDH63

S2 Sonos app is buggy and unresponsive

In general, I am a big fan of my Sonos speaker system, and I found the previous iteration of the app to work consistently and well. I only had to replace one piece of hardware in order to switch to S2, which I did relatively happily since I’d gotten years of use out of the system and understand that companies can’t support hardware forever. However, I’ve been really disappointed by the new app and/or S2 platform. When I try add or remove speakers to/from groups in the app, I get frequent error messages. Restarting the app sometimes helps, but usually I have to keep trying 5-6 times before I am successful. The app also freezes periodically. Probably not an app issue, but streaming overall is less reliable, with much more frequent drops. I haven’t changed any other aspects of my home network, so I attribute these issues to the new S2 platform. Unfortunate and frustrating given my large investment in the Sonos ecosystem and excellent experience with the previous generation of the platform. Hopeful that the new platform improves over time, but irritating that it wasn’t more stable when released.

4 years ago, Duace

Stand by the devices that have trouble.

Everything went smoothly for me. I checked the hardware comparability list which clearly listed the play5: gen1 and a few others that wouldn’t be compatible, no problem I just have the playbase and bunch of play1s. Downloaded the app and proceeded to push the updates with several notices of errors however I waited about 5-8 minutes and most of them finished updating on their own. Two play1s failed and when I tried them again only the ones I was immediately next to would finish. I don’t know if its that they are using our phone’s Bluetooth but I did get a notice asking if it could use it prior to the update. So that’s my advice check the compatibility list, stand next to the trouble speakers while attempting the update and you may have to try several times. 4 stars only for the update process but as far as functionality almost identical to Sonos S1 so far.

3 years ago, rrsontag

Great Sound when it works….

We have a sound bar, sub and 4 play 1 speakers. The sound quality is excellent. However every time I get into the app in can’t connect or find the speakers, the only thing that works is the sounds bar I guess because it’s connected directly to the tv. I follow the instructions to try and find the system, but it NEVER works. The only thing I can do is factory reset everything and start all over. Again, every single time. Could reset it today then have to do it again tomorrow. Every other device in the house connects to the internet with no issues, so this is 100% a Sonos thing. Their customer service is a joke, couldn’t be more rude if they tried. You’d think they’d at least be marginally understanding given the amount of $$ we’ve spent, but no. We’ve stopped using the play 1 speakers (google nest, works great), and will be replacing the sound bar and sub as well. I know some people have had success with Sonos, but think long and hard before buying their stuff. They are not cheap, and there are a lot of reviews similar to mine. Your money may be better spent elsewhere.

3 weeks ago, PinkMartini_4

Good speaker BAD app

I don’t use my speaker a lot, but I’ve had it since 2017. I believe it is 8/10 I go to use the speaker and the app, I have to update AND reauthorize. A few times it makes me do the whole walk around the room beeping thing. I am such a casual user that I really feel impeded by this. I just want to listen to some music now while I paint, instead I’m standing at my speaker once again trouble shooting to make it work. Almost every single time I want to use it. THATS what is trusting to me. If I didn’t have to update it and authorize it on a near constant basis, I would give 5 stars. But all I want to do is open and play. I don’t understand why that’s so hard, that’s how speakers and music players of any kind worked before. On, play. This is a 20 minute tech support quest almost every time, sometimes I’m like “f* it, I’ll turn on the TVs music channels instead because they just play” Otherwise I love it. The sound is good and I’m really happy, except when I use it. 🤦‍♀️ The next time I purchase one of these speakers I’ll be looking at these reviews first, because I wouldn’t buy another one that does this. I do not understand how anyone rates this app above 1 star.

4 months ago, GGS923

Sonos more trouble than it’s worth

I was initially quite impressed with the sound quality of SONOS and the ability to manage multiple speaker locations throughout various rooms in the the home. It also seemed to link up well with Apple Music for a while, but have more recently been quite disappointed due to frequent unexpected downtime and poor reliability of anticipated use due to frequent notifications to “need to re-authorize Apple Music”. I get these notifications quite often despite my Apple Music subscription being paid and consistently up-to-date. To magnify the frustration with this system further it seems to require these authorizations usually when I have friends over and the system fails to respond unless I take an inordinate amount of time away from my guests to get up and running again. While I could expand the number of speakers, subwoofers, etc. in my home, the frequent service disruptions are a huge disincentive to invest any further in this system. There truly are many other options available that deliver greater reliability, more predictable availability with blue tooth compatibility and high end sound quality.

9 months ago, 2much42little

App is lacking

First, I have had Sonos products for several years and have found them to be excellent. Second, I am a software architect by trade so understand technology very well. But the app that supports the hardware needs work. I can often find work around s in the community but that shouldn’t be needed. An example of this is that with the new generation of speakers you apparently must purchase the ‘connect’ hardware or go through a reinstall of your speakers almost daily. Since this is the case they should offer this at a huge discount, and make note of this need on website. Second, if one or more speakers was ‘dropped’ due to wifi and you inadvertently start playing music you won’t easily be able play including the dropped speaker, even when it had been re-added, the app restarted, etc. the option to select speakers doesn’t pop up. Any help has to be through a search on website or google. As I said the user community has workarounds for several issues but this should not be needed.

2 years ago, fixuruisonos

Great sound, headaches along the way

Sound is awesome. Setup a bit troublesome due to confusing app verbiage and app goes in circles during setup (for me anyhow) asking for the same thing over and over even after it says your good...so you’re never sure it’s set up....until it just works. When connection is sketchy for whatever reason, then you may have to plug and unplug it to get it going again...and also rebooting the WiFi router may be required after an interruption of the connection. That is quite annoying. With a solid WiFi connection and once set up it’s great. If you move it around to differing networks or have sketchy WiFi, you may experience confusion with the setup UI. I love the hardware, not a fan of the UI on the phone though. I’ll probably buy another though as the active amp and network configurability of combinations are quite solid features. Oh, and I couldnt submit this review without a nickname. I tried “nicknamenottaken”....and guess what? It was taken. The first 7 names I tried were taken....such is the annoyance of Sonos. I almost didn’t write this because of it.

2 years ago, thebrocktopus

Simply the Best

Does it seem hyperbolic to say SONOS is one of the best investments I’ve ever made? Maybe. But is it true? Heck yeah! I use all my speakers every day, and the SONOS app makes it all possible. Using the SONOS app, I can seamlessly play different music for different people in different rooms using different accounts like Apple Music, SoundCloud and Sonos Radio; I can unite the speakers to play the same in all rooms; I can use voice control when cooking or other activities make fidgeting with my phone a challenge; and I can switch from music to movie watching, giving my den theater-quality audio. I can even take my waterproof SONOS Roam into the shower with me for a much needed wake-up jam session (or to get the morning news OR to continue the Audible book that kept me awake too late the night before). For mediaphiles of almost any sort, SONOS speakers — and the app that makes the magic of SONOS all possible — are indispensable.

5 months ago, MMMoy2ya

Read before u buy

I have had Sonos since 2012, which I believe was the year after the company started. At the beginning I absolutely loved this entire system. So much so, that I spent close to $45,000 to have it installed throughout my entire property & my home. Everything worked beautifully until they introduced the S2 app. I won’t go into extensive detail here, but upgrading to the S2 app has rendered my entire system completely useless. It cuts out all the time & I can’t play any of my playlists anymore . To top it all off, they have completely off-shored their customer service. So if you have a problem, your left to speak to somebody in the Philippines, who basically troubleshoots from a script. Good luck trying to get a hold of anybody in the US for customer service. They make it completely impossible! They could care less about their loyal customers. I have spent the last five months trying to get this system to work again, even hiring technicians to troubleshoot, all at great expense. Extremely disappointed in this company and how they’ve screwed their older customers . Completely wasted $45k+.

8 months ago, JesseDallas

Roam Continually Skips

I have a love/hate relationship with my Sonos Roam. My system consists of Sonos Beam+Sub and the Roam. When the system works it is amazing. I love to have music streaming and take the Roam outside while the same music is playing inside. The Beam+Sub has worked for the most part flawlessly since I purchased in late 2019. I bought my first Roam in mid 2021 and it seemed to work fine until out of warranty about a year later. It stopped connecting to my system. Okay I thought, I love it that much, I’ll buy another. So I bought another in late 2022. Guess what? It stopped working, just loud screeching noise around mid 2022. Still under warranty, they sent me a new one. Worked fine until mid 2023 (out of warranty now I presume)…now drops from my system over and over. They suggest a fix, works for 3 days, then disappears from my system. I reboot the router, the Roam returns and the beam goes out. Of course it’s the weekend and no support availability, so no music tonight…except on my other brand Bluetooth. When my Sonos system doesn’t work I hate it, and it’s super embarrassing when I have company, not to mention their opinion of the Sonos brand.

2 years ago, UpdateSucks727394

Wasted $2000

Purchased a Sonos ARC, Gen 3 Subwoofer, and 2 Sonos One speakers to use as surround sound. Owner then for about 6 months and loved them but then I moved to an apartment where the provide very fast internet. I routinely get 600mbps upload and download, and they are using Ruckus access points. Unfortunately they also use ip isolation and because Sonos insists on only being setup on a network that has an active internet connection I can not use my Sonos speakers for surround. Luckily I can get the ARC it’s self to connect to my tv but the app can’t find it so I can’t tune it or use any network features. If Sonos would enable an offline mode and allow me to connect it to a local network without internet then I could use my $2000 sound system the way I want, but it’s typical big tech forcing an online connection because they think they know how I want to use something. Probably making sure they have access to your data so they can sell it. Before this experience I’ve sold several thousands of dollars worth of Sonos products through the retailer I have worked at for 15 years. I now try and push Sony products for sound bars.

4 years ago, TimFNJ

Sound Quality seems better

After reading many of the reviews I decided to upgrade to S2 when I had some time to spend troubleshooting. The process went super smoothly and took less then five minutes. I did make sure before upgrading that all my equipment was compatible with S2 because using 2 apps to control only some speakers on a particular app would be a showstopper for me. My home network being quite good might have contributed greatly to my success, I have all ubiquiti UniFi equipment running my network basically commercial equipment, App seems to have a quicker response with the speakers and sound quality has improved. I would like for Sonos to have a dark theme option for the app but the white background is not a dead breaker. If you choose to upgrade I hope that you have the same results as I did and not deal with some of the nightmare stories in some reviews that were posted for this app. Good luck!

8 months ago, charlestoncustomservices

Transferring Ownership

Overall good app minus one important feature/setting…transferring ownership. There is no way to transfer ownership of the Sonos system without I’m putting the new owner’s credentials. Why in the world would a new owner of the system want to give me their password??? You should be able to transfer ownership by only having to type in their email address, and then they should be able to achieve ownership themselves without giving out their passwords. On the Sonos support pages, it does indicate you can do this by logging out first, but it doesn’t work. When you attempt, the app only guides you to log back in and then starts over with requiring the password of the account you are trying to transfer to. I even tried resetting the app and also deleted and re-installed the app. In disbelief, I contacted Sonos phone support only to have them repeat the same processes I had already done on my own and taking up 45 minutes of my time with no solution. This needs to be fixed!

9 months ago, oSMOKEe

I regret my decisions

First, the only reason I have Sonos is because the former owner of my house decided to install a home speaker system using Sonos. The app is a strong hit or miss and even when it hits, it’s clunky, difficult to navigate and not extremely user friend. Against my better judgement, I purchased additional Sonos products, knowing I would once again still rely upon the app functionality. Well, I can say I stand behind the quality of the product, but the difficulties of this app make me regret my decision to ever continue with the Sonos product. Currently, I am locked out of anything on my account as every time I try to access, factory reset or do anything with my Sonos products or account on the app, nothing works. My account, system and services options are all greyed out and I cannot do anything to remedy it, even after calling Sonos and scouring the internet for solutions. Once again, I regret the decisions I make and would strongly urge anyone looking to purchase Sonos products to question if they are willing to deal with an unreliable and useless app to properly utilize your expensive product.

4 years ago, Alice in P

New App is AWFUL

I admit I tend to default to new versions of apps, so shame on me for not researching S2. But MUCH bigger shame on Sonos for putting this app out in the world - especially when people are at home more than usual due to an international pandemic - when it has so many shortcomings. I chose Sonos years ago and have loved it because it’s not Bluetooth and my music doesn’t get interrupted every time I receive a text or phone call. But this new app is about to make me rethink things. I CONSTANTLY have to refresh the app, unplug my speakers to test everything or both. And even that doesn’t fix the problems. It will literally disconnect mid-song with no explanation. And tries to blame it on my WiFi. I worked from home even before COVID, so my internet/WiFi is NOT the problem. And now, when I try to go back to the old app, it tells me my system isn’t compatible. I’m beyond infuriated....

3 years ago, Dtravlos

Frustration

I have an extensive Sonia system: 2 Sonos Ones; 2 Sonos 3; 2 Sonos amps and 1 Sonos connector. I have an endless problems. I play them all together with the dream of having music throughout my house; however, at any one time two will randomly quit playing. I have called countless times and they always blame the WiFi. I have 7 Wi-Fi spots in my house (which is not that big) and best internet package - and my Sonos devices sit proximate to the Wi-Fi devices. Sonos is good because (in theory), it’s a connected wireless system - and the only one I know of. But it’s connected yet goes it and out that if you’re a music lover and went to the effort to set this up, it’s totally maddening. And I talk to my friends that have the same experience. And to add to the madness, Sonos won’t support older generation devices - when will they decide to quit supporting mine? Would you ever knowingly buy with the threat of (minimal) support? So now I routinely have to go unplug all the Sonos and wait like 20 minutes, plug them back in and hope they’ll work for a while. Bottom line: it’s a frustrating system although I don’t know of another way to do it wirelessly.

4 years ago, RoNIN5IN

Sonos...thank you

I did a lot of going and back and forth before I bought my first Sonos speaker (and now the owner of many) because I had always been a Bose person but after reading more on how far Sonos was ahead on WiFi connection speakers I decided to buy the Sonos (not to mention the aesthetics of the Sonos are nicer) - later I started becoming so disappointed in the compatibility of “old” speakers that I had paid a lot of money on with my new speakers and the app with the new ios updates with all of the extra steps that I now had to go through - I called Sonos and was advised this was not going to change - then one day out of nowhere it did change and it was as easy as before - now with this new update to the app it is even better and just has even a nicer look to the screens - thank you Sonos for doing the extras to continue to make the experience perfect - love my Sonos!

2 years ago, Jjpipitone

Sonos speakers are expensive but you get what you pay for

Since I was a kid I always wanted a nice stereo speaker system. I never got one until I started out buying Sonos products. I start with two sonos play speakers which sounded amazing but eventually I wanted more bass. So I got the sub. Amazing room filling sound. Then I wanted surround in my home so I got the sound bar, not the arc but the lower one.(though I still want to buy the arc). Then I needed some speakers for my garage to work out… I got 2 play 5’s. Then I wanted some outdoor sound so I got 3 more play speakers. ( I never leave them out. I bring them in after every use). I am not rich. I bought these over the course of many years and loves them every step of the way. I can wait to get the arc once I save up enough for it. They are definitely pricey but if you love music the price is well worth it. I’ll never buy anything else.

3 years ago, haleybCMH

Feeling cheated

DO NOT BUY SONOS. I have Sonos throughout my entire house (and back yard, and front porch) … every room. I started small and added over time And I loved it! Speakers sound great, like functionality of the interface, versatility, etc. But now Sonos is telling me that half of my system (the oldest half) must be replaced. The hardware is in perfect working order but Sonos refuses to upgrade the software for the older units. Which will be thousands of dollars for me to replace. To replace a perfectly good working system of speakers and amps. I’ve been hacking my way for over a year by using Sonos 1 and Sonos 2 apps but now even those don’t work. This was clearly an intentional - and highly flawed - business strategy. In Europe this is an illegal business practice under their “right to repair” act … but I should emphasize that my system doesn’t even need repair. The hardware is in perfect working order - Sonos has simply decided to force its existing customers to spend more money because they don’t want to keep using the original software. That I paid for. Outrageous. Don’t buy from a company that treats its customers this way.

4 years ago, gejlp

New app has destroyed Sonos System

Completely unreliable! Sometimes it works sometimes not. Sound drops from some speakers randomly. Went for there days not being able to choose music so the system simply could not be used. If you don't choose music it won’t work. My wife and I could control the old system flawlessly from either of our phones. Now, the phones conflict. If one is using the other can’t make any changes. The thousands of dollars invested in this system is essentially lost on a totally unreliable sound system. My frustration is quickly becoming anger. Soon I’ll be demanding my money back for all ten of my speakers! The problems started a few months before the new release. I suspect that they were affecting the old app while working on the new one. This is a serious problem. Would rate it less than one atar if I could.

3 years ago, Haolomeno

Dumbest interface on the planet

I have spent equal time listening to our Sonos Move and trying to set it up…over and over again. Why? Because you can’t just move your portable Sonos device from room to room. You lose the signal when you do. What does this have to do with the app? Everything. The app is your lifeline to the device. You’ll bounce back and forth between inane instructions: “connect to the new router then return to the Sonos app” and FAQ on the Sonos website. And even when you place the speaker next to the only router it knows, you still can’t connect to it. Why? Because there is a new version of the app! Or maybe not. I updated to Sonos 2, then updated that. Intermittent wifi signal still. Can’t connect to Sonos. And round and round you go. Want to use Bluetooth because Move loses the wifi signal over and over again? Well, good luck with that, too. Which button do you push on the back to pair? The infinity one? The one with two symbols on each end? And why isn’t it pairing automatically, anyway? It did yesterday. Yes, the app is the key to using your $400 speaker, but no, it won’t tell you how to use that speaker.

4 years ago, Roberino Delamigo

Seamless So Far...

This has been a seamless upgrade for me. Took about three minutes to upgrade. All you had to do was download the App and it detects your system on the network. The rest is history, including the old S1 App. Also, I don’t get the clamoring about all the new features and that this is just lipstick on a pig. The upgrade here is intended to manage a lot of the things in the background and enable all the new products with the next generation software. If you’re having issues connecting then perhaps it’s your network or internet. Overall it just worked when I downloaded. All my speakers work great still and it was glitch free so far. I think people take for granted how hard this stuff is with their 1 and 2 star ratings? How can you rate an App one star if you haven’t even tried to use it? (There are several reviews that give one star but then go on to say they haven’t installed it yet).

3 years ago, Global sonic

For my nosy neighbors

I live in New York and the walls are paper thin in all apartments. So I originally had a beats beatbox speaker . it was loud enough but if I maxed out the speaker you’d hear the bass more than anything . I wanted something that I could hear the music clearly . I was tired of my neighbors listening to my every conversation and then repeating my business to any who would listen . so my brother got me sonos 1 speaker (not sold anymore) but when I tell you my neighbors hated me !!! I loved it . I played music all day and night . then I got a sonos second generation for my bedroom because they could still hear my conversation from the back of the apartment when I found out the speakers sync to each other and I think I almost cried .BEST INVESTMENT EVER !!!!!! And the music sound amazing ! So clear and it’s so loud and if I have both speakers on at the same time it sounds like I’m at a concert .

2 years ago, Esoomynona

So frustrating you’ll think you’ve become old

This thing played music a couple times after I first set it up, now for up to a day at a time it won’t even turn on or show any sign of life even while plugged in. I’ve had it for a week. When the light does decide to come on after several minutes of spamming the power button, it still won’t connect until I do a hard reset and go through setup again. And then it works until I turn it off after which it’s back to prayers and luck again the next time I want to turn it on. It also requires you install its own app and register an account and set up an internet connection just to do something as simple as bluetooth. Which I have to do every time it lets me turn it on. My bluetooth headphones by contrast can connect out of the box in 2 seconds, every time. This was a great exercise in what it must feel like to be my grandma setting up her iphone but I prefer to be able to have my stuff work, not pass some sort of 20 minute cognitive techno obstacle course every time I want to listen to a song.

Description

The official app for setting up and controlling Sonos. Sonos is the premier smart sound system that makes it easy to enjoy all your content where and how you want. Features ·Breeze through setup with step-by-step guidance. Add speakers and expand your system any time. ·Stream music, podcasts, radio, and audiobooks from hundreds of popular services, including Apple Music, Amazon Music, Audible, Pandora, Spotify, TIDAL, and more. ·Control your system from any room. Start the music, adjust the volume, and group or ungroup speakers. ·Enjoy free music, original programming, and 60,000+ global broadcast stations on Sonos Radio.¹ ·Immerse yourself in music, movies, and more with support for 24-bit lossless audio² and Dolby Atmos.³ ·Elevate your home theater experience with special settings like Speech Enhancement and Night Sound.⁴ ·Save favorite artists, stations, playlists, shows, albums and songs for quick and easy access. ·Schedule custom alarms to soundtrack your entire day. ·Tune speakers like a pro in minutes with Trueplay and manually adjust EQ settings. ·Set up Sonos Voice Control to play music and control your system with hands-free ease and unmatched privacy. ·Add Amazon Alexa and Google Assistant to your system for hands-free help.⁵ ·Keep your system up to date with new features and services released throughout the year. If you are a California resident, for more information about our privacy practices, please see: California Privacy Notice: https://www.sonos.com/legal/privacy#legal-privacy-addendum-container 1. Available on Sonos products connected to WiFi. 2. Requires compatible speaker and service. 3. Available on select soundbars. Requires Atmos encoded content. 4. Available for TV content with a Sonos soundbar. 5. Available on WiFi.

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