I thought it would end up being another cumbersome addition to accessing our work network but, it is actually very seamless once it is set up. I actually like it way better than many I have to use because it not a situation where I have to receive a text and then type it in on the computer. Simply login the way you normally do and your Duo app will just ask if you want to give permission and it literally gives you two boxes like in those letters kids would write to someone they like asking if they wanted to go steady and at the bottom would be two boxes and they would say check yes or no! It pops up automatically so no need to open the app first. It is actually that easy, way more easy than working up the courage to write a love letter asking someone to be you boyfriend or girlfriend much less giving it too them and going’s crazy waiting for it to be returned with the right box checked!
I don’t write reviews, but I felt compelled to do so here. I work in IT and since we adopted DUO, it has proven to be effective and easy to use for the vast majority of users. The one’s that have problems are generally the ones that don’t know how to operate their devices, or they take issue with our policies because they have poor personal information security. These are exactly the people that force companies to adopt stricter security in the first place.
I cannot speak to the complaints of folks who choose to use it for accounts that are not connected to a work or school environment, but if you get a new phone or lose or damage your phone, of course it locks you out of everything. That’s what it’s designed to do.
The Duo Watch app used to be a massive time saver when logging into my work network: A pushed prompt would pop up almost immediately when I wanted to log in, I tapped Accept, and I’m in. One tap on my wrist for the entire 2FA process is as efficient as it can get.
You can also get codes from it manually for things that don’t use push approvals, and that’s it—like a good Apple Watch app it does only a couple of things, and it does them quickly and efficiently
Or rather DID, past-tense. As of watchOS 10, when I tap “Accept”, nearly all the time it launches the app and does not accept anything. There isn’t even a way to get it to ask again at that point, and the Watch app intercepts the notification on the phone, so now I have to get my phone out and manually open the Duo app to get a prompt and complete authentication. Instead of making things faster, it’s even slower, because without the prompt on the phone there’s extra steps just to get to the app.
I’m guessing that the interface tweaks in watchOS 10 somehow messed up the accuracy of button tap detection, but every other app works fine, the button is huge, and no matter where I try to aim it doesn’t seem to help. More to the point, this should have been worked out before release.
It’s time-wasting enough that I’m likely to uninstall the app so I can at least save time on my phone by having a notification there.
I set up this app some time ago, and just yesterday, Facebook sent me an email telling me that a request to change my password had been received and it gave me a passcode. It wasn’t me that was requesting it. Talk about a scam.
Because of this app, I know that the passcode is provided by DUO and not Facebook. So, I just smiled because I knew my page was protected. BTW if you get one of these emails, don’t click on anything, just delete it. It’s tempting to click on that “if it isn’t you requesting the change, click here.” But, don’t do it. It could be the hacker trap.
So, it’s worth the peace of mind to have this app helping to secure my account. Thanks
I first found out about the app when it was required by my company. Since then have added it for personal applications that allow two factor authorization (2FA) via an app as it is more secure than using text messages for 2FA.
In all due respect (and I mean that) it seems a number of the complaints about the app are really a result of company policies requiring multiple log-ins or not allowing users to stay logged in when inactive for a period of time, requiring another log-in. That’s not the fault of the 2FA app.
Not saying this app is perfect and I haven’t used other similar apps so I cannot compare. But for my purposes it has worked well.
While the other 3 dual authentication apps on my phone work sometimes, DUO is the only one who has yet to let me down more than a few dozen times since passwords became an insecure means of data protection. Definitely beats email or sms verification. I miss the days where it was just a matter of finding the guy with the key to the filing cabinet you needed to get into. That was me… the keeper of keys. That role kept me employed for years but now big tech comes along and starts automating the jobs of hard working Americans just trying to provide for their families. It’s a shame what this generation has done to this country…
Straightforward setup, easy integration, and so far no issues replacing phones. Using strictly to secure an AD based infrastructure hosted on prem, RDP and VPN connections for users, admin creds and elevation on servers and certain cloud based dashboards. We do have a small number of non smartphone users getting auth via phone call. We do not allow users to apply duo to personal accounts, social media etc.
The vast majority of bad reviews here are from end users complaining of company policy changes or being forced to use 2FA, so take that how you will.
My old school switched from duo to Microsoft and Microsoft doesn’t allow for use with Apple Watch like Duo does. I love being able to not need my phone to log into accounts and use my watch to approve a request instead. My new school uses Duo and I’m so happy to be back with how user-friendly they are.
That being said, I would like to be able to choose if new devices need more security or not. Duo allows me to let them know the device is personal and on those few devices, I have not had to re-log into them which I love. But in devices that aren’t personal or shared I can say no and Duo allows for that choice. Overall great service.
Duo won’t work if you ignore daylight savings time.
Yes some people function better without allowing the phone to change the time because of daylight savings time. We become more productive go to bed on time and come to work early because we don’t follow societies time standards.
So why is duo forcing my time to be the server time? I get the notification to approve the push and then I get a pop up that my time is wrong and won’t let me authenticate. You already know my phone can authenticate otherwise I would have not gotten the pop up. I can still use the passcode. So why am I not allowed to press “accept” on the push notification?
This is ridiculous to say the least. Stop forcing the correct time on the app when we know it can work without the correct time as that is server tracked.
First, I hardly ever write reviews. When I heard our university was adopting a dual-authentication service I imagined clicking button after button and delaying every online interaction. I have been totally satisfied - it could not be easier or quicker. When I log in on any of my devices with my (saved) credentials and click “send me a text” it comes within a second to my phone and a click the green button. Easy peasy.
Duo experience gets worse day by day. Every update seems to be making it difficult to logon compared to mking it user friendly. I use a mac and need multiple clicks to authenticate. Work computer and get many prompts every login.
I dont know how the duo team assumes everyone with a mac has their laptop open. I use a monitor like many people and dont use touch id. So for gods sake dont ask everytime if i want to use touchid.
Now for logging on i had to click login, cancel touch id prompt, click show other options, select password, select skip on tired of passwords prompt, and enter duo password. Every time i have to do this correct sequence. If i miss it in hurry it will try setting up touchid login.
Oh man, what to write about an app I use literally every day. It’s great! I log into my laptop. This app make a little thing pop up on my phone. I click the little thing and I go about my day.
If you’re looking for a button press to add to your morning routine, there are far worse buttons than Duo Mobile.
Also, maybe important, we’ve had no ransomware attacks since the IT guy put this on all of our phones. So there’s that.
Duo is simple, it works, and it stays out of your way. It even has an Apple Watch app which is a godsend. Unfortunately, my company is being strong-armed into switching to a Microsoft solution, which, as per usual, is clunky, unpredictable, inelegant, and is basically third-rate software - and there’s no watch app either. I will continue to use Duo for as long as I can, I highly recommend it to anyone needing fast, convenient and secure authentication services.
Not a fan of forced dual authentication for every login, but unfortunately have to for my university. Initially, no problems with the system. However, recently ran into issues where it can take up to 30 minutes just to get login codes or a phone call to login. At first I thought this only occurred after business hours, but today the same problem occurred at 3pm on a Monday. So as long as you have all the time in the world you will be able to login, but if your in a rush, may the Duo gods be on your side because you will not be able to login for 20 minutes or so. At least this bug only occurs 1 out of every 3 logins now.
Out of the authentication apps I’ve had to use, this is one of the most pleasant. The push notifications work like a charm and it’s never lost all of my logins during an update (I’m looking at you, LastPass). I’d dock a star for there being no way to interface via the Okta login flow from non-JavaScript apps but that’s such a niche technical complaint that no one else will ever care. (Also, there is Okta integration at all, which is nice.)
Good, easy to use, compatible with most products, but hard to transfer
Generally good, easy to use, compatible with most sites and protocols, but they really lose points when you change phones and need to transfer the permissions to your new phone. This might sound minor, but it takes away a lot of the convenience when you have to do separate re-registration processes in every single site Duo was connected to when you change phones (& you need to have both phones when you do it)
What can I say? The multiple steps involved in accessing the work computer, websites and even certain apps on your desktop is sheer joy to experience. Gone are the days where everything was instantly accessible - now it’s a wonderful experience getting thru multiple layers of security, adding minutes to your not-so-busy schedule. This is what I think, feels like going to a nice retreat. Sheer joy and pure wholesome time killing fun.
Ignore people who complain about the burdens of 2FA. Those are not the problem of the app. This is a price for security and compliance. You will adjust and make sure you always have your device just like you don’t leave home without house keys. Same thing. Better than identity theft or a major data breach that gets you fired.
This is the best app of the several I have used.
Add “remember me” option in approval prompt on my authentication device. This option usually doesn’t work; Safari and Chrome both now have cookies and cross-tracking disabled by default and can’t be changed. On mini login windows, it also asks me for approval even though it’s on the same device I’ve told Duo to remember. Now, it’s causing issues with Canvas. When I open announcement notifications, it’s making me login to Duo on a pop up login screen even though the app itself is already authenticated.
I’ve been using Duo for work and have previously used it at university and have had no problems. Adding new accounts is very easy and it beats carrying around a separate device for 2-factor authentications. Most of the negative reviews here are from user new to 2fa and are getting used to it, or have issues with their own organizations’ IT support. The app itself is great.
When I replaced my phone I lost all my accounts that used google authentication, did not happen to Duo tho so that’s a win in my book. It also has never glitches out on me and the push notifications sometimes have a little trouble coming through but it’s usually my own fault. I would def use duo again
As a member of management involved in security oversight, it has been a great experience when our IT company recommended Duo as a solution. The mobile “push” technique is simple to use. The integration with other applications to maintain 1 MFA for all employees has been critical as well. Because it is well established it has streamlined our process when answering and proving some security questionnaires.
Duo is awesome. It is super user-friendly. I just have one suggestion that would be super helpful. Adding a widget that can be added to the home screen. Being able to accept a push from a widget rather than having to open and close the app saves so much time. And it would make it less frustrating to log into accounts.
Duo mobile has been the source of many of my frustrations over the past year and a half. This app never works and even though it has been connected to many of my accounts, I have still gotten multiple security issues.
on top of the security issues experienced I have also been locked out of my own account multiple times as a direct result of Duo Mobile.
Multiple times duo has not done its job. This app is ridiculously unhelpful.
I am deeply dissatisfied with this app enough to go write a review about it, that should be saying something.
I wish people would stop using Duo.
Duo’s interface is easily navigable and using it is straightforward. Only takes a couple presses of a button to unlock anything. However, there have been multiple instances where Duo’s website/server times out no matter how many times I refresh. So what’s intended to protect me from hackers ends up locking me out! This is very frustrating as I use Duo to access my school’s dashboard and submit assignments. Not sure what the solution would be but it’s incredibly annoying
I’ve used the app for a while now, no issues it works great! Only thing is it seems there is always a notification about updating to newest software even if it was updated recently. Unless it has been months couldn’t that be optional? Must ppl do not update software every time a new version comes out.
It’s frustrating that you have to leave the app each time to refresh the accept the login. Prior to the update the alert would come this is handy when your signing into multiple accounts. Having to leave the app each time you have to use it makes the app feel cheap and clunky. Unfortunately we have to use this app for multiple sign ins and having leave the app each time to refresh it is annoying
If I could give zero stars I would! I need to log on to my university email account, and this app keeps saying my password is wrong for the duo security part. I was looking at my email last night so I don’t have the wrong password for that. But the duo app on my phone says it’s the out of date version, yet there is no opportunity to download the more recent version on the App Store. The app itself is doing nothing to aide me in logging on to my email on my computer. A complete waste of my time that might cost me a grade if this isn’t resolved in the App Store ASAP!!!
This is the perfect tracker for people working from home or anywhere really. We use this to verify information and to check login times to make sure they are actually working and logged in. Its also a great security tool to verify logging into the corporate network. This is a great tool for everyone to be on time and stay safe.
I bet this is not under your control (I am an iOS dev myself, I know how iOS can be) but sometime ago the notification banner to accept with requests shrank, and is now harder to tap. I don’t mean the banner itself, but the “Accept/Decline” dialogue that appears when you pull down on the auth notification banner
I use DUO now regularly. We (me and another person) set it up at our company for security, and “almost ‘none’,” if any, of our employees had issues learning how to us it, and have zero issues since. Really appreciate great tools that is easy to setup, easy to teach, but hackers and other cyber criminals can’t maliciously break into.
Personally enjoy using Duo as my MFA tool as opposed to Google or Microsoft. Interface is clean. Approving pushes work well on both phone and watch. Apple Watch app is also nice for looking up codes. Wish push would come to my Watch even when phone screen is unlocked, but that is the only real issue I have with it.
The app is cumbersome and every time you have to to log in you have to go through a long process. The interface is not intuitive at all and you cannot download your pay stubs in any way except or course by taking screenshots
I'm surprised that such a delicate and important matter is handled through such a bad app
5 starts?? How many bots did they use to reach 5 stars? Believe me you will have to go to the office any time you need any documents from the app because it's just simple impossible to get them otherwise.
Ever since I was introduced to this app by a friend of mine I’ve never had any complications with it at all! It’s the best two
factor app I’ve came across. I temporarily disabled my instagram account for months almost a year… Deleted the instagram app & because of duo I’ve haven’t been able to worry about losing any information I LOVE IT SO MUCH
Monica,
Thank you for being patient with me and my phone issues. Thank you for taking the time to make sure I was set up on Duo. It’s a little intimidating going back to school at 50 and it being my first day. You made this part of my day a lot easier for me.
Thank you so much 🤗
Don’t believe the rating, which used to be under 2 stars. This is a warning to never use Duo for anything. Not only has it done nothing for my security, it has also made my life measurably worse. I always have to bring my phone everywhere otherwise I can’t do work, and if I ever lost it or couldn’t use it I would be screwed. It also makes every single sign in 15 seconds longer, which adds up when you’re signing into things every day. AVOID THIS APP LIKE THE PLAGUE. They will probably remove this review soon, but don’t be fooled.
I don’t have to administer this thing. I DO have to use it as an employee. I can’t remember the last time I had any sort of issue using it. The push notification makes this a breeze compared to other 2-factor authentication solutions
You ever need to quickly find something in your email? Worry not!!! Duo Security is here to protect and ensure it takes 2 to 3 times as long to do any easy task! It’s very safe and works consistently and I genuinely love having to have my phone around me at all times to do anything at all!
Duo mobile was the killer app for the Apple Watch. One tap, boom! Then my org started using 3-digit codes. The Apple Watch app version of Duo does not launch a keypad but a sketchpad, so every login is now an arts and crafts project. This is stupid and worse and takes longer.
Also, I would have just sent this to a general feedback email but that wasn’t obvious on the help/troubleshooting sites. So now I’m whining here and acting like it’s a bigger deal than it probably is just so it gets some attention. Might want to fix that, too.
My employer requires the use of this app to login remotely. I don’t know the technical inter workings of this app or how secure it is, I leave that responsibility to my employer. I have to use it to gain access when not in the office and it works every single time. It is seamless, easy and most importantly it always works
I did everything correctly like the website instructions say but when I open the app it doesn’t even give me the option to login to my account it was password protected and I tried everything and can’t get back in honestly deplorable service lost social media accounts along with many other accounts if you ever get a new phone or lose your old one you will lose access to all your apps that were duo 2fa protected
The app does exactly what I need it to do. My company uses Duo, so it’s required - I haven’t poked around to see what kind of features are available because I’m most interested in something being quick and easy, and this certainly is!
I’m required to use it by the university I attend. It’s an absolute pain, half the time the notification doesn’t pop up. If you accidentally miss the notification the very second it pops up, it disappears and you have to open the app. Also if you lose your phone good luck logging into anything you need this app for. Just let me opt-out of 2 factor authentication, I’ll sign whatever it takes to do that. I’ll take the added risk, anything never touch this app ever again.
Any institution thinking of using this, I’m begging you, don’t. I had to download this for my school and work accounts, which I’m currently locked out of because I got a new phone.
Aside from that issue, this app is wildly impractical as there is no way to save a trusted device, so every time you log in it adds a significant amount of time, something that has annoyed both me and clients who are now waiting longer to be served. And if your one DUO-associated device is left at home? Too bad!
On top of that, this developer is clearly either removing bad reviews of adding fake ones; when I downloaded this app several months ago it was hovering just below two stars, and there has been zero change to UI, not to mention something that would bump it up to five.
STAY AWAY AT ALL COSTS
I recently upgrade my iPhone to a newer model, I notice it has iCloud backup option so I gave it a try. It just worked.
I do think 2FA in general create user frustration, but to be fair, Duo is on par with other 2FA app one may even say better?
I’ve been using Duo Mobile for about 7 years. In that time I’ve worked for 3 companies that require it for dual authentication. I’ve never had any issues with it, and it is easy to use. I also began using it for personal log-ins as well.
This is a great MFA product, but I am extremely disappointed that it does not support Vision OS. This pretty much makes it useless for using the Vision Pro Horizon VMWare client to connect to servers requiring MFA via Duo from a flight (unless you buy wireless access for another device). It is such an easy port, that you would think that this is something that Cisco would have done by now.
I’ve had Duo Mobile for ages, loved it, extolled it, used it in place of other two factor authentication options. Also about me: I went years without getting a new phone. Turns out once you get one, all ten of my accounts need to be individually re-set up. Duo has a passcode - it doesn’t appear to be useful since my new device also asks me to set one up, rather than offering a log in option. Oh and there’s no support for the app’s use. Spare yourself, don’t rely on this.
Duo does a great job with the security app, and our company feels very secure using this 2FA solution. Also, their support team does a great job when there is an issue with letting us know that an issue has happened and that the issue has been resolved. Great work.
Only thing that is annoying is how long the “Approved” screen is up and the fact that it takes up the whole screen. At least give the option to partial screen or to not flash my eyes with green when I get an urgent call in the middle of the night…
Duo Mobile works with Duo Security's two-factor authentication service to make logins more secure. The application generates passcodes for login and can receive push notifications for easy, one-tap authentication on your iPhone, iPad, or Apple Watch.
Additionally, you can use Duo Mobile to manage two-factor authentication for other application and web services that make use of passcodes.
Note: For Duo accounts, Duo Mobile needs to be activated and linked to your account before it will work. You will receive an activation link as part of Duo's enrollment process. You may add third-party accounts at any time.
License agreements for third-party Open Source libraries used in Duo Mobile can be found at https://www.duosecurity.com/legal/open-source-licenses.
