Popular Apps Cash App

Cash App

Finance

View in App Store

Rating

4.8 (5.3M)

Size

602.6 MB

Age rating

4+

Current version

4.6

Price

Free

Seller

Square, Inc.

Last update

7 months ago

Version OS

14.0 or later

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User Reviews for Cash App

4.78 out of 5

5.3M Ratings

4 days ago, joonynymol

Great app!

First of all, if you haven’t used Square cash yet make sure to enter the reward coupon “B F S L B F B” on the sign up screen to get a $15 bonus after you send your first transfer over $15!!!! Enter it after it asks for your number. If you’ve already signed up you can enter the reward coupon on the profile menu if you scroll to the very bottom. The service itself exceeds the competition found in PayPal and Venmo in its ease of use. Sign up is super easy and very convincing for friends, particularly when out to dinner in San Francisco where asking the waiter to split a bill is like pulling out your teeth. I like the fact that I can send money to anyone even if they haven’t signed up with Square yet. The app is simple to use, swift and clean. There are two options for transferring money to your bank. Either instant deposit which takes a small fee, or the next day. Or you can keep the money in your account, and use the square debit card for any online purchase. You can even request a sleek looking physical debit card and use that anywhere. The app itself seems secure, especially with the touch ID integration for quick payment. This app has changed how I exchange money with friends or even new acquaintances!! I’ve even started using it to pay rent directly to my landlord. Welcome to the new modern era. Square cash is now my go to for quick payment transfers to friends and family. Overall you should definitely give it a try, especially with the $15 bonus it gives you!!!

11 months ago, Amber’s Reviews

Highly recommend!!!

I have had CashApp for 5-7 years now. I have direct deposit from my job to my cashapp. I have done my taxes through cashapp for years as well. I have never had any kind of issues with cashapp. And when I have had issues with other companies or purchases, CashApp customer service was 100% on my side. CashApp also has a borrow feature now where you can basically get a quick loan if you ever have an emergency or just need some extra cash fast. No hassle or background checks. Quick and easy, I’m your account in less than one minute! And it will allow you to borrow several hundreds of dollars (depending on how long you have had your account, and how much you keep in it). CashApp also has a savings account! You can do round ups on every purchase and save the change automatically in your savings account! I cannot express enough how easy/simple this app is! And I used it heavily for EVERYTHING! I never have to touch real money anymore since using CashApp. Oh, and unlimited atm withdraws from select atms (they have a map to show you where to go). Again, I like this app for all my banking needs. It’s easy to use, and has so many perks! (I forgot to add that you can add “boosts” to your card for % off purchases, or bitcoin earning, and even cash back!) I even set one up for my kids! Easy to transfer cash when they need it and are away from home. Easy to send them their allowance also. I 100% recommended CashApp!!!

2 years ago, marvam

Infuriating!!!

This is the third day I have been waiting for the darn bitcoin “verification.” Zero has happened - it is STILL “VERIFYING” My friend who uses the app frequently urged me to sign up so he could send me occasional money. This is totally ridiculous. I am not someone investing and buying bitcoins and he convinced me that sharing whatever personal amounts of money using bitcoins was the “wave of the future.” Well, I am saying screw this, if just to send some money to someone it takes DAYS and DAYS and already the sign up for this part of your app was already extensive and in depth. Due to the incredibly annoying and also offensive “investigation” going on, he has coordinated with his bank to send me a CHECK via UPS. Just so you know, I have PayPal, Venmo and Zelle and have frequently used them, including using PayPal invoices for my business. The practice of Cashapp makes me want to never ever use the app. It took 24 hours to get a first response from the people with Cashapp (other than the ones who help immediately and actually both know nothing and have zero authority to do anything, including get to someone of higher qualifications). Very very disappointing and irritatingly poor business practices. And I do not plan on being quiet about this to those I know.. Three days later and the darn thing is still “verifying.” Give me a break!! Please do forward my feedback. Your team seriously needs to get its act together.

1 year ago, Tristan361

My Cashapp Experience

After using the app for a couple years, I have had a pretty positive experience, I use direct deposit and use it as my main source of managing my funds. I get paid early and direct deposits from other stuff comes in quick too. Able to pay my friends and family quickly, I would say the only time I had a bad experience is when someone got my card and cashapp did not refund my money. Used at McDonald’s over and over and in my foolishness sent the wrong person money on accident. Cash app didn’t do anything sadly and the person got away with my funds. I have to say in conclusion the app has a lot of features and convenience, but the company lacks the empathy and insurance surrounding your funds. It’s definitely better to have your main income in the bank and use cashapp secondary. I currently use it primarily but would not recommend it. They offer a cash advance that I was able to get up to couple hundred dollars before pay which is very awesome. That is definitely the big perk about using the app as your main fund source, that and the 2 day early pay. Of course they also have discounts at a bunch of different restaurants and stores when using your card you just have to choose the boost you want. Definitely enjoy using the app and card, the convenience and usability is far from others. Being able to load money from a bunch of places for $1, no atm fees if you deposit a certain amount a month, just a bunch of perks and features.

3 years ago, Nichole Heart

Cash app is a must! The best app to have!

I love this app! I have 4 kids and they borrow and pay me back. I sell a lot of items and use it for taking payments from my renters. It can categorize each person and the payments I’ve made to them & the payments I have received from them. I can pull up one person & look at the entire account. It allows you to state what the money is for so u can keep track of it. PayPal which is not free! I do not use now. I have Zelle, however, it does not keep track of how much Is paid or received. You can not pull up an individual to see all the transactions for the one person. Which is what I love about the cash app! I was able to keep track of how much I paid for my daughter’s wedding. Her dress, shoes, veil, hair, nails, and all the decorations. I was able to keep track of how much I spent. I could pull her name up and look at everything that I had spent on her and her wedding. 😊😊 I love that it is free!! No fees! I have my renters pay me using the cash app. It’s easy to track who has paid and how much to date! When I’m selling something and they want to use the cash app to pay me. I can send them a link and I make money because I sent them the link so when they download the cash app and pay for items that I have for sale, cash app sends me a bonus! It stated out at $5. I am now up to $15 per person that uses my link to the cash app. That’s awesome! I love that bonus!

10 months ago, still new_customer

Cash App

Love Cash App!! Love my Cash App Card that you can personalize your own cash app card too. Love to convenience the cash app gives you to send money to my children to my family and friends it’s really came in handy for us to send money whenever one of is needing it. I can send money right from my cash app on my phone from my cash app to my family members,my spouse or friends as long as someone has a cash app account or if a person has a bank account linked to their own personal backing account and set up on cash app you can even send or receive from them too you can also get paid sooner from an employer and have your weekly/bi weekly payroll checks directed deposited into you cash app account. Every cash app account gets a personalized Banking Account number & Routing number to each individual cash app account just give those numbers to your employer for your checks to be direct deposited. Cash app also sends texts alerts to your mobile phone for every purchase made from your cash app card account if you set it up and you can even get email alerts for each purchase, when you send or receive money from your cash app account. You get email alerts each month with your banking statements and purchase summary on your account. Highly recommend getting the Cash App !!! Go to your Apple App Store or Google Play Store on your mobile device and download the Cash App today!!

5 months ago, Christopher Lee SD

30$ Promo for NEW USERS / New Accounts w Newly Linked Bank!

If YOU haven't used Square cash yet, make sure to enter the reward coupon!🤑🤑 "NXD6VWT" on the sign up screen to get a $30 bonus after you send your first transfer over $5!!!! Enter it after it asks for your number. If you've already signed up you can enter the reward coupon on the profile menu if you scroll to the very bottom. The service itself exceeds the competition found in PayPal and Venmo in its ease of use. Sign up is super easy and very convincing for friends, particularly when out to dinner in San Francisco where asking the waiter to split a bill is like pulling out your teeth. I like the fact that I can send money to anyone even if they haven't signed up with Square yet. The app is simple to use, swift and clean. There are two options for transferring money to your bank. Either instant deposit which takes a small fee, or the next day. Or you can keep the money in your account, and use the square debit card for any online purchase. You can even request a sleek looking physical debit card and use that anywhere. The app itself seems secure, especially with the touch ID integration for quick payment. This app has changed how I exchange money with friends or even new acquaintances!! I've even started using it to pay rent directly to my landlord. Welcome to the new modern era. Square

6 months ago, Creation muse

Cash app is king, hopefully here to stay!🏁

At first I did not understand what people were saying by “do not store/save/build up/use cash app like a bank account”. Understanding now, now I know that they meant the amount of money you keep on the actual cash app card itself. The cool thing is, YOU DO NOT HAVE TO LINK YOUR BANK ACCOUNT TO YOUR CASH APP CARD👍. You can link your debit card/s to your cash app card. Meaning, if money somehow happens to get lost/hacked/stolen, it will not be any more than what you put on your card, from your debit or bank(which ever one you decided to connect). You can also manually lock your card!👍 Also from what I have seen, cash app will not allow over withdrawals. Also a good thing. It would not be good to have money automatically taken from your debit/bank account and transferred to your cash app card without knowing(accidentally). It cancels the transaction until you🫵 add the correct amount. Two things I wish cash app would do(maybe it does), is send automatic alerts on upgrading or fixes directly to you without having to look into it. Just to allow you to prepare, if there are or will be small issues. There support team does a decent job giving info when you click on them though. The other is, allow short messaging/texting.🤔 All around though, I love cash app!🥰

2 years ago, its sean

Taxes fully free. Thanks much SQ!

I have what my old tax lady called “very complicated taxes”. If I go to HR block or any tax place that advertises $40 taxes or something like that, they look at my tax folder for the year and try to charge me a bundle. I paid over a thousand dollars once and the lowest I have paid is $450 in the last 5 years. I own more than three unrelated businesses, have rental houses that are all diff addresses, I work W2 and 1099 jobs and usually have a half inch stack of w2s cause I quit readily, I have multiple stock and bitcoin trading accounts that I use for different strategies, I often get 1099G and 1099misc, I make large donations… my taxes are long and take a tax person a whole day or two to do. A lot of my write offs and etc need me to be there to walk the tax people through when they do them so I figure I might as well do them myself. A lot of the free tax services will make you fill it all out then at the end will say “you grossed over $60,000 this year so you have to pay X amount” or “state taxes costs $10” after I just spent 14 hours inputting everything. Cash app luckily lets me do all my taxes for free on there and is just as easy as any other program. You don’t have to put your refund into cash app but I did anyway cause cash app is awesome. I’m waiting for a buying opportunity for a thousand shares of SQ too.

2 years ago, bmanitas45

Why do they have customer service

When you call in or when you go onto the app and you send a message to support and you tell them you're not able to buy bitcoin because it tells you unable to purchase it this time or you try to add money and it tells you that it's not able to dang you message them and you tell them and they have no read they don't want they don't have no answers on why you are not able to buy bitcoin or add money to your account they just tell you that there's security parameters sometimes if I see something it doesn't like it doesn't let you purchase you're pulling from your own bank account so there shouldn't be any issues it's your money but yet somebody used my bitcoin or my bank account on their cash app and pulled over $1600 and they did nothing about that I don't know how she got my information nobody helps you with this app that used to be the best app to buy bitcoin to send bitcoin because of the price but ever since 2020 this is become the worst app to deal with they might as well fire fire all the customer support because they don't have no information for you when you messaging because they rely more on the computer to take care of the app then people which is stupid that's the problem holidays people are too lazy they want everything for free what's wrong with society it's build up of a bunch of sheep they don't want to work for nothing they have no opinion they just get in their little bubbles and follow everyone else

2 years ago, Richie Carlile

Scammed and Blocked, doesn’t help customers…

I’ve made a purchase a month ago back in April with Cashapp. This was my first and last time using Cashapp. The person who was selling purses was inquiring that I use Cashapp for the payment. I proceeded with the purchase and she accepted the money. I was asking for the tracking number but she never told me it. All she said was that it was shipped and I would receive them in a few days. I kept waiting and asking for the tracking number so I could find out where they where, but she ignored the question and only told me what day I would receive it. It was the day she told me I would receive them but never did. When I messaged her, I said I never received it and then she blocked me. When I reported my refunds twice, both were denied. I received a notification saying “Scam Reported: We we’re unable to recover your money. However, your report will help to prevent future scams, thank you.” What is with this, I can’t receive my refund but it’ll help prevent future scams??? I even chatted with customer service and they told me that they can’t do anything about it since my transaction was already completed. I also saw her account was still active on Cashapp. I’ve done everything I could, only to be a “warning” to future scams. Absolutely disappointed…

3 months ago, amilatree89

Not the great but not that bad app

I really wish that cash app would do better about how refunds are able to be returned to senders, especially when a service has not been completed. They leave up to the recipient on whether or not if they want to return the money or not. Some people are not that honest and will not return money and that is not okay. You have scammers on there who create accounts for non existent businesses that steal people's money and it never gets return because the person changes their info and these thieves keep the payments. it's not okay. Your good, but it could be better. Follow up: I recently contacted the recipient about getting the money back on an a service that was not completed and the recipient declined the return transaction. This is after I I was told to reach out to the recipient by Cash App support and like I said, the recipient declined the transaction. I still say, it is not okay to give the recipient the option to determine whether or not they will give the money back. Some people are not as forth coming and honest. At this point, it's not even about the money, it's about the principle. I highly doubt that Cash app is unaware that there are dishonest people on here using their app to lie and steal from other Cash app users. That's why I said, what is the harm in creating an option for a sender to reverse a payment or something.

1 year ago, AlexG, IV

Auto Cash Out Has Periodic Errors

While I appreciate that this app allows for the transfer of money freely between people, bank accounts, debit cards, etc., it’s very frustrating that every 60-90 days, the auto cash out feature stops working and then I have to go through Plaid to input the user credentials for my linked bank account. Cash app doesn’t ever acknowledge that the system has glitches. I keep advising Support over and over again that a linked bank account should not delink itself and the Support person or bot becomes confused like I am speaking a different language. I have no idea why it is so difficult for creators and technical support for applications and programs to be honest, transparent, and helpful. A Support person will send a user through the same process that the user completed 3-4 months ago and that was successful at that time and then have the user do the same thing again without admitting or advising that there must be an issue. If you’re asking me to do the same thing that I did when I set up my account and I haven’t changed anything, then that means something is wrong. My bank tells me that this isn’t a problem on its end. So, I’m extremely annoyed that the simplest of features have become so unreliable and cumbersome through Cash app. Please fix the Auto Cash Out feature so that the user’s initial settings and linkage to a bank account are preserved!

3 years ago, Gwnwd522

Refund issues

I really wish that cash app would do better about how refunds are able to be returned to senders, especially when a service has not been completed. They leave up to the recipient on whether or not if they want to return the money or not. Some people are not that honest and will not return money and that is not okay. You have scammers on there who create accounts for non existent businesses that steal people’s money and it never gets return because the person changes their info and these thieves keep the payments. it’s not okay. Your good, but it could be better. Follow up: I recently contacted the recipient about getting the money back on an a service that was not completed and the recipient declined the return transaction. This is after I I was told to reach out to the recipient by Cash App support and like I said, the recipient declined the transaction. I still say, it is not okay to give the recipient the option to determine whether or not they will give the money back. Some people are not as forth coming and honest. At this point, it’s not even about the money, it’s about the principle. I highly doubt that Cash app is unaware that there are dishonest people on here using their app to lie and steal from other Cash app users. That’s why I said, what is the harm in creating an option for a sender to reverse a payment or something.

4 years ago, Dave Cavanaugh

Cash App customer service is a joke

I have a huge issue for the first time in four years using Cash App and it has ruined my experience with them. I can’t believe they don’t care to resolve a fraud issue I encountered that resulted in me losing hundreds of dollars out of my account; I tried explaining to them what happened and they wouldn’t hear me out. It was absolutely insulting and made me feel helpless. Months later still no resolution and they could care less. Everyone I do peer to peer money transactions with are now being guided to use Venmo or cash. I can’t believe they don’t care and as a result I will limit my use of their services. I have friends who are blown away at the lack of tact in their customer service and not giving a single care as to what happened even after I explained time and time again that someone (my ex) who had access to my phone and older phone fraudulently used my account and made purchases NOT ME. They see it as the pin was used and the card via my phone was used so I must’ve authorized it which I didn’t. This is condoning the acts of someone who screwed me over financially during one of the most trying times of my life with this pandemic. As a result I lost the apt I was trying to move into and I am still without a place to live. Cash app and my ex screwed my life up and they don’t care. This is madness

3 years ago, Shelby mumford

Love it... but....

I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money.

2 years ago, kriv20

If your information gets stolen you’re basically screwed

My information has gotten stolen somehow twice. I don’t listen to scam sites, don’t give anyone my information, and frequently change my cashapp pin and passwords. And yet my information gets stolen which is annoying. But what makes it worse is that when someone makes an unauthorized transaction and you try to dispute it, you have to wait for the transaction to be finished, and you cannot cancel it but instead have to dispute it. I wouldn’t have an issue with this is disputing actually worked. But I’ve tried it, and it doesn’t. You get an email and you’ll have to answer some questions. If they deem your answers invalid they won’t give you your money back, which I wouldn’t be frustrated at if they actually judged it well. For example, I live in Massachusetts and don’t ever make transactions outside of Massachusetts (never have), why would my next transaction be in a whole other state when I just now made a transaction here unless there were multiple users on the card? Disputed transactions, from my experience and my research, rarely go the way they should, and in order to fix that it would be better if the team used some understanding of their customers.

1 year ago, akdhfkfnamdbckdje

Good app, but still some issues.

I’ve been using cashapp about as long as I’ve had a debit card. Same debit card used every time. But, after my experience the last night or two, I’ve decided to move onto Zelle or Venmo. I got off work late last night and wanted something to eat, and after having some issues with my card I decided to attempt to add the funds to my cashapp to purchase said food. Well, that kept failing and declining. Now, it’s the next morning, my debit card is fine now but still unable to add cash to my cashapp card. Deleted the card and decided to readd it, only to be told 3 times it was incorrect number even THOUGH i’m staring at my card right next to me as I’m typing the numbers in; nothing is wrong. The app is updated, but now, I’m no longer able to use cashapp to send/receive money because ‘ThErEs SoMeTHiNg WrOnG wItH mY bAnK’ when I know good and well there isn’t. And all they’ve been telling me is to contact my bank, despite my actual debit card is working perfectly fine and able to process transactions. I’ve had other issues with sending money in the past, with despite having money in my account on my card, they never processed or was able to be sent. Whatever is going on with cashapp - it’s NOT with my bank as every other app has been working perfectly fine, and as i said, so is my debit card. Definitely my last time using cashapp.

2 years ago, xx__michelle__xx

KEEPS Crashing

Normally I’d give cash app 4.5 stars its a great app. But ever since December started it has been crashing. Granted I have an older IPhone, but its weird because I’ve never had these issues before. I am concerned bc this app is easy when it comes to giving and receiving funds. However it just won’t even load up. It keeps crashing before anything loads. My sister has a newer iPhone and it loaded just fine. However, iphones are expensive and I am not about to buy a whole new phone just to fix cash app. Hopefully it works soon. Cause most people have cash app and I am willing to use other avenues, but most people only have cash app. This is kind of frustrating but I will keep checking in the next few weeks. I uninstalled and reinstalled. I even called support and I’m not sure if they’ll get back. I’ll come back in the next couple of weeks and see if it has changed cause despite this I really love this app. Just wish it worked on my older phone how it used to. Idk if this is a bug or not. UPDATE: customer service called the same day I requested it. They were very nice and now cash app is loading up for me. If you are having the same issues and have an older iPhone. That is probably it, but don’t worry. No need to buy a new phone just call cash app and they will help you! Updated rating is back to 4.

2 years ago, ThaChoCo

No security

I love to have cash app it very convenient for all kind of stuff I been looking for except one thing, and it just happens to me around 2 weeks ago. Someone have been come to my cash app probably because I lost my cash app debit card. I had been report it to Cashapp agents. But all I got is “let me take a look at your account “ “ what is the best email we can’t send information to” or “ours specialist will reach out to you “ that’s all been over 6,7 agencies being said at the same thing but no email had been send. And the theft still out there doing his same old job stealing people money. I mean this Cashapp didn’t have a security or protection for their customers at all. All the answer I got just try to run away from me or something. Remember if y’all love cash app and in the future have some problem just like me please don’t bother to ask for their help. Cause if you do all you got just frustrated and can’t do nothing about it. Sit back relax and wait for those answer just pop up as much as different agent come and leave the same message and disappear just like nothing happen. I never seen any kind of customer service like this before. Yotta even they couldn’t help you return a full amount of your lost but they are deeply try to help you until the problem will be solve and return to you haft of the lost. But this one doesn’t. I really disappointed Cashapp. Thought it will be the best app I ever use. But I was wrong!!!!

7 months ago, Please let me change it

Birthday Problem

(Before I saw anything else, I’m gonna acknowledge that this is mostly my fault. I made a mistake, I just really wish I got actual help) Let’s just say if you accidentally put in the wrong birthday, you might as well just get a new phone. I accidentally switched the numbers on my birthday, they ended up being backwards and I didn’t realize until much much later. Whenever I tried to do anything, it would tell me something went wrong, but it would never tell me what.(which is another thing I find quite annoying) I thought it was my name, or maybe my SNN and it took me forever to realize that I put in the wrong birthday while making my account. I thought I could go to support to get it fixed but nope. They can’t even change it, not even with id or anything like that to prove that it’s you and that you made a mistake. Copy and pasted responses it feels like. Literally all I need to do is change my birthday and I’ll be able to use the app, but since they don’t offer that, I’m stuck with an account that I can’t use, I can’t make anymore accounts cause I’d have to use this phone number, but I can’t close my account cause I have money on it, and I need to identify that it’s me, but since the birthday is wrong I’m pretty sure that won’t work. I’m stuck with an account I can’t use now. I will either have to somehow change my phone number, or get a whole new phone. So yeah, this has been annoying. Sorry

2 months ago, Mallkavion911

I love Cashapp!

Cashapp makes it fast and easy to send and receive money. I also love the saving feature, where you can set a goal and add money to the savings and Cashapp will calculate the amount you need to save to reach your savings goal. You can also do the round up feature where all of your purchases will be rounded up, and the money that is rounded up will be added to your savings. Another feature that I love, is that you can borrow money from the app and when you pay back what you owe, eventually the amount that you can borrow will be increased. Not everyone has this feature at first, but be patient because the app is working on adding it to all Cashapp accounts. I haven’t ever had a hacking incident etc either, like I have had with other apps and in fact every penny that is spent gets reported to you so that you can keep track of your money. So what are you waiting for! Go and download the app, it will make managing your money so much easier! On top of that, there are also other great features that I did not list! I waited a long time to do a review on this app, because I wanted to make sure that it was not an app that starts off great and then becomes frustrating and useless. Trust me, this app is worth having!

3 years ago, cnichols3455

Lost money, poor service, nice layout, and cool card.

Pros: very easy to use, navigate, and the card is super cool. Only thing I miss is the card. Deals upon deals if you sign up to get the card and it was always convenient to get 5$ off bills occasionally lol. Cons: this happened about a year ago but I was trying to pay for something when I thought the person had a business account and they stole my money. Cash app kept saying they don’t do business but yet the button to change an account to business is right there..... so maybe back then they should of educated us more rather than expecting us to know. They refused to work with my bank for the dispute and I lost 50$ and the person is still using the app stealing people’s money. Their customer service is nothing but horrible (at least it was around August so maybe it has changed but my review for some reason won’t show... let’s see if this one does...) they depended off TWITTER for customer care which is the most immature and unprofessional way to handle customer service I have ever seen. They refused to elaborate and help me other than the usual responses of “it sorry-“ no, fix a problem that happened on your platform that wasn’t very well taught to the users. Other than that, I liked the app when I had it and if I could trust them slightly I would definitely give it another shot. just the service given to customers has hopefully improved and until I see that my rating will still remain as is.

3 years ago, donkeyJA

Mobile deposit

Don’t use them and especially that mobile feature. They make you write for “mobile deposit” on the check but then will still deny it so then when you have to take to a bank they won’t cash it for you cause they think you already mobile deposited it when they denied you. So now you are out whatever amount that check is. Then when you message customer service they don’t even read your complaint. They just copy and paste a response but change the reps name on it and don’t come close to addressing your issue. If it wasn’t for so many people that I know that only have cashapp I’d have deleted them a long time ago. You get no help from customer service and they close your disputes without it being resolved so you have to constantly start over with someone new on each email. You don’t have just one person helping. It’s someone new every time and they have no clue but copy and paste some response that has nothing to do on ur issue. So don’t if you have a choice or maybe someone will read this that makes sense. I’ve edited this paragraph three times or added onto it and still no one from this company has contacted me. Not one on my issue cause they don’t care at all

3 years ago, Jeni1969$$$$$$

Great App ALL AROUND!

I Absolutely LOVE this Cash App! There’s a Bonus I get while using this app too... It monitors the Stock Market & it lets you see how stocks by how they are performing or you can look up individual stocks & keep your own personal list to keep an eye on them! It also tracks the stocks that performed the Best Daily & Best Monthly so even if you’re not watching those particular stocks you can learn more about them! The only problem I have is when you go into the app and see you’ve received money from someone and tap on their name... you can send them an emoji to thank them for the cash, but you have to go to a different area of the app to make your deposit into your bank account or bank card... however you have it set up. I honestly hate this part of the app. I think that when you see the person’s name with an amount sent to you & you tap on it, when you are in that screen you should be able to DEPOSIT YOUR MONEY RIGHT FROM THERE, send a thank you emoji, keep track of your past transactions with that person, etc. without having to maneuver to multiple screens to do each thing. This is why I have given this app a 4 star, but in reality it’s a 3.75. It doesn’t bother me enough to change apps but it has bothered a few friends enough to have changed so it’s something I would recommend to your programmers.

2 years ago, asiangrlncali

Unwilling to make exceptions

I just got the cash app a few days ago from an invite from my friend, my friend told me that if I joined I’d get a $5 credit, and then I had a debit card sent,I had no idea that ther was a time limit on when I had to make a deposit,I thought I had to wait for my card and and when I had a chance to get money on there ,I have never had any kind of money app and my friend spouted off about how great it was,well when I put money on card later today I didn’t get my $5 I know it’s just $5 but still that was the offer I was told about and I should be able to get for activating card and putting money on it,when I asked where my $5 was from a chat customer service I was told it expired and I had to invite friends to get a credit and I told him I was new and the friend didn’t tell me there was a time limit and I was busy with work and hadn’t had a chance and if they could make the exception,it’s only $5 not $500 and hd refused and told me I had to invite friends ,like invite friends so the same thing can happen to them??!!! Not so sure after the lousy ,non understanding help that I got !!! Maybe finish my money off on my card and try another app or maybe not this one made me suspicious!

4 years ago, Virgo EJAM

Never Using CashApp Again after my issue is resolved

On Monday someone ordered Postmates, dominos, and a Lyft with my cashapp account. I’m the only person that knows my cashapp account information. I had $300 in my cashapp account before my money was stolen from me. Mind you all of the postmates transactions happened within minutes of each other. After I realized what was happening money was transferred out of my cashapp account. Once that happened the thief started trying to buy more stuff from postmates and by then I only had $4 so my card started declining. I’ve been in contact with cashapp since Monday and today is Thursday. I hate the whole day waiting process to hear something back from cashapp support. If I don’t receive and email from cashapp support saying they will refund me my money within 10 days I’m filing a police report. I also contacted postmates to see what they could do and they said they can’t help me because they saw no recent transactions on my account. The last transaction I have with postmates is from September 2019. Don’t believe these great reviews on here about cashapp because they are all a lie. Before you download this app google cashapp reviews. I would hate for this to happen to anyone else.

1 year ago, jace fergie

Cash card failure

I’ve been trying to get the cashapp card in the mail since November of 2022. It’s now January 2023 and still haven’t gotten my card. The first time I ordered the card nov 22, 2022 After 16 days the app came up with a notification that there was an issue with my address EVEN though I had my address typed in CORRECTLY. I re-entered (even tho it was entered correctly) my address and waited again after 10 days yet again the app pops off with my address was undeliverable. So I can’t acted the joke of their customer support to inquire as to WHY my address is undeliverable & was told to delete and reinstall the app. I did that and the requested a new card yet again and after 7 days the app pops off with the SAME ERROR about my address being faulty. So yet again I contacted customer support who tells me that the card take 7-14 days to arrive, which I already knew but the app said my card was could NOT be delivered to my address. Then the support team says they cannot deliver to P.O. Boxes even though o don’t have a P.O. Box I own my home & have NEVER had an issue getting my mail except with trying to receive my cashapp card. So now I have changed the address to my brother in laws address in hopes it will arrive there, after this whole fiasco I’m not hopeful that it will even arrive there. The customer support is a dang joke and cannot comprehend what I’m even telling them and they keep telling me the same thing EVERY TIME! I DO NOT RECCOMEND

5 years ago, Blblewis79

Unhappy

So when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime

2 years ago, Phoenix332

Worst Refund Process & Customer Service

Worst customer service I’ve ever experienced from any company. I paid $900 to a friend and since they don’t use CashApp they immediately returned the payment. I wanted to make sure this return went directly back into the bank account from which it was taken so I asked support exactly what I needed to do to make sure this was done. They told me it would refunded to the (last 4 digits account) that it came from in 2-5 business day’s. After a week the money had not been refunded but, still showed just sitting in my CashApp account. Once again I messaged support and they once again said it would be returned in 2-5 business days. When I said that’s what you told me last time they told me that it was my bank who had not done their part. I called my bank who then had to walk me through the process of getting my money refunded (cash out, find your bank, and then place it back into your account). Now it should be back in my account on Tuesday. When I told support through CashApp this they told me they wanted all correspondences to come from my bank about this transaction. Thank God, for customer service at my bank because I would have never be able to get my money back from the useless information CashApp was giving me. Prior I had never had any issues but, I also never had money returned. I won’t be using this app anymore and I definitely won’t be recommending it to anyone.

2 years ago, Madds Marie

Stealing Money

I’d leave a 1-Star if I could. Y’all really need to get rid of these “temporary holds” on gas pump transactions. What if I only had $40, spent $10 on gas, & was depending on that $30 to get a bit of groceries or medicine or something else that’s crucial to my sustenance? Come to find out that when I paid for gas at the pump, the entire amount that I had on my card was taken off & being held as “pending” until further notice? What happened to just taking $1 first, then taking the rest of the amount later on? Or, consider this, ONLY taking the necessary $10 that was spent to begin with & leaving it on hold until it finalizes? What is the purpose of taking every last cent to my name for a single transaction that’s less than half of what I had in the first place? That’s stealing, in my opinion. Now I don’t have any money to get other things that I needed until I get paid again in 2 weeks, thanks to this steaming pile of crap that you advertise as a useful, efficient app. If you don’t trust that a customer will have the money later, just take the entirety of WHAT THEY SPENT immediately. If I spent $10 in gas, then take the $10 in gas. There’s literally no reason to take the entirety of a customer’s money for a small pending transaction just to keep it on hold for a week. If this issue is not resolved & my money is not returned to my account, I will not be using CashApp anymore & I will make sure that all of my friends stop using it, too.

3 years ago, Babephat83

Fraudulent

It’s been over a week someone had hacked into my cash app and stole over 700 , sold my stock, purchased stock all at the same time within seconds. Cash app support team has been emailed about this and I’m still waiting for updates and a refund. Now as I wake up to check my cash app , I no longer have one. It’s asking me to create a new cash app and when I try to use the same cash app tag it’s says unavailable. I’ve emailed cash app support again this morning regarding this. Also they were about to change all my contact info to login. I’ve screen shoot their info that was in place of mines before they locked me out. Cash app didn’t email me or text me the changes that were made and I’m assuming because my personal information was removed. There should be another level of security for cash app because whoever hacked my account done it with ease and not even cash app the company stocked them. I wouldn’t recommend this app or cash app after what happened to me cause it can happen to anyone. At least with a bank account they can replace your money until they confirm it’s fraud. Cash app don’t do that and you’re just left wondering and you cannot call a live person either.

6 years ago, TryJoy26

Instant Vs Free

When I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time.

1 month ago, T-Vicious Photography

Customer service is garbage

So I just had 400 dollars sent to me , as soon as I received the money I had ATM charges hitting my account , 105 dollars was pulled off my card and I was sitting at home when this was happening. So clearly it was not me. I had received the 400 dollars so I could pay a bill and then have the rest for groceries for my family , this was the only money I had at all at this time. The bill I had to pay for paid and I should have been left with 160 bucks for food , instead I only got 60 , and this is all cashapp would do , nothing , tell me they have no information for me , I called on the phone and was hung up on , I tried to use the chat customer service and was answered with computer generated answers , I couldn’t even tell if I was speaking to a real person or not. Needless to say I’m now waiting 45 days to get my money back and I can’t even get any sort of answer as to why this happened or how it’s being fixed , they don’t care about there customers, they just care about shuffling people along so they can end there generated play books. I actually liked cashapp until this happened, this was second major issue I have had now and I don’t think I will continue using it after this , leaving my family to be hungry after letting a atm that is not even around me take my money is criminal and neglect on there part , ATM have cameras and locations how hard is it to figure out. And I’m still hungry

2 years ago, alihu9614

Customer Service is Trash

I needed access to an account I made over 5 years ago due to someone accidentally sending it there instead of my new account. I called, and was told the only way to get support was through email, and the line disconnected right afterwards. I sent three emails before getting a responds over a week. Finally, someone takes my case and over FOUR DAYS, five different people sent me the same email asking to verify my identity, which I did and send screenshots to prove I did every time, and still continued to receive them. It’s been almost two weeks, and I have no access to the account. I finally was able to call on the phone after a week of trying, and the guy on the phone told me he was going to ‘try and transfer the funds from the old account to the new account’ and that ‘it failed’ so I simply have to wait two weeks to have the person send the money to my other account, wouldn’t let me talk to a supervisor, and refused to help me any further. Venmo customer service is nicer and far superior, and well as them being able to give access to your account after you verify your identity doesn’t just fail, and you can have access to the old account if you ask. I’m deleting this app as soon as I get this money and sticking with Venmo, because this is the stupidest thing I have ever had to deal with IN MY LIFE. I pushed a child out of my body, and it was easier than dealing with cash app.

4 years ago, Loveluxe28

Beware! Horrible Customer Service!

If only I could rate this app 0 stars! Beware of this app! Everything seems fine, until you have an issue with your funds and find out that there is no live person to talk to; then they send you a generic email about the issue but in no way attempt to solve it! So a friend sent me funds in which I then returned within the hr, but apparently the funds were not received, although the money was already removed from my bank acct. My friend then put in a dispute with the bank, in which, rather than the app doing their due diligence and trying to find out where the funds were sent to, immediately took the money out of my acct again. When I tried to figure out what way going on, where the funds went and how to resolve the situation. I then find out that I cannot talk to someone over the phone for a quick resolution but instead via email. So I send an email notifying them of my complaint and receive a very general email in no way addressing my concerns, but notifying me that because its a bank dispute that have no further details on the issue but that they are typically solve within 90days and that cashapp has the right to withdraw the amount of the disputed transaction. So they are not even going to attempt to resolve the dispute or find out what happened. So I have filed a dispute with my bank too, and soon as this is resolved this app is going right in the trash. I will definitely just stick to zelle and working directly with the bank.

2 years ago, Jeanelle10

SCAM!! Money taker

I had Cash App for 2 days and I was scammed. I uploaded $5 and then used it to invest in Bitcoins. Two days later my Facebook was hacked and then two days after that my Instagram was hacked. I then noticed I had money missing from my bank account. I looked into my transactions and seen I had multiple transactions from Cash App taken out. Once I got to looking into Cash App, I noticed they transferred my money from my linked account into Cash App then to bitcoins. They then proceeded to send the bitcoins to themselves. In return they sent me a smiley face like “thank you for your money.” I contacted Cash App and they asked me all these questions for an investigation. They said they could not do anything about this since it came from a known phone. Yes the phone was known since the hacker used Cash App to take money out of my linked account multiple times; my phone was used one time for a transaction. I later found out Cash App was hacked recently and I have had several friends have fishy transactions on their accounts in which Cash App did nothing about. I have found the email that was used to hack my accounts and the person is from New York. I am now waiting on my bank to dispute these transactions and try to get my money back. DO NOT DOWNLOAD CASH APP!!! I do not want another person to be a victim of a hacker and scammer through Cash App. In return they will not do anything about this. You will be out of money and stressed out.

1 year ago, MUA.KAY

Borrowing instantly

Being able to borrow money from you guys is by far THE BEST and MY FAVORITE update from any app. I’m a very introverted person and times do get hard, paychecks do come a little late and sometimes it’s hard for me to muscle up the courage to ask anyone for help let alone some money they’ve been working hard for themselves including my own mom even though I do know for sure that she’ll help me. Being able to borrow money from cash app allows me to never have to stress myself out about money or pay for anything whenever I don’t have enough, and it has saved me from a lot of anxiety/panic attacks. Since the update came out I swear I’ve told almost 50 people about it; I’ll literally STAND there and help them figure out how it works, how the payments work when we do pay it back, where to find the button, how to change their payment dates etc….. Thank you so much cash app team !!!! You’ve outdone yourself with this one. Oh and one more thing I also like how our borrow balance starts off low but in due time and after we’ve paid back the money on time our borrow balance starts to rise; saves you guys a lot of time to differentiate between the people in this world.

5 years ago, Samone1d

Horrible app to use

I never usually leave reviews for apps but this one has definitely made an exception. Point. Blank. Period. This app is horrible in ever way. I would give it a corner of a star if I could. In every comment it’s the same and it’s true the customer service is horrible, money goes missing, they don’t answer you when you email them back or anything. When I first started using it everything was fine my first problem was when someone sent me $40 and it never came through my acct at all it showed in my transactions in the other persons transactions but never hit my back acct so I removed my bank card and stopped using the app. Then when I downloaded it and used it again I was literally going to place like the gas station and McDonalds then all of a sudden nothing is going through. Money can’t be sent received nothing and when I contact them they basically accuse me of fraud and say they shut down my acct won’t give me a reason why and won’t let me get my funds I had left off the acct. I have worked in customer service just about all my life and this........THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER BEEN DEALT. I would rather walk in a store and stare at the cashier for 5 mins waiting for them to notice I’m there while they txt their boyfriend back than to deal with these people over email!!! Apple should literally shut this scheming app down because I guarantee every dollar that keeps going missing out of people’s acct is definitely going to somebody!

1 year ago, tldtldtldtldtld

Zero customer service after suddenly closing my account for no reason

I have used Cashapp for years to send and receive money, make purchases with my Cashapp card, as well as to invest thousands of dollars. Both of my children also had accounts linked to my own with cards that were used on a regular basis. None of us used our accounts for anything or in any way that ever would have violated their terms. However, I suddenly receive a message one day while attempting to receive money, that said my account was closed for that very reason. After contacting customer support, they were unable to give me any details whatsoever regarding why this happened or what was supposedly done by any of us to violate their terms and they refused to reinstate my account. They offered me the option to have someone contact me through email to try to resolve the issue, however it is months later and I have still never received any contact from anyone at Cashapp. I tried to make a new account with an alternate email address and it allowed me to, only to immediate close my account again as soon as I tried to use it. Every chance I have, I let everyone possible know how much I hate Cashapp and advise them to not rely on any of their services, as they may randomly prevent you from continuing to use them at any point for absolutely no reason, with no explanation and without any opportunity to resolve the nonexistent issue.

6 years ago, ChristinaDomanico

Don’t download.

I hate this app. Honestly just download venmo, it’s much easier. To be honest, I only downloaded it for the $5 reward but that didn’t even work out. My friend and I sent money to each other so they would give me the reward. It had no trouble taking the money out of my checking account (since my cashapp balance was zero, having never used it) and it says that I got the reward. But it says my balance is only $5. This doesn’t add up since I’m -5 in my checking and +5 on the app. It should be +10 if it really rewarded me. I’m trying not to be frustrated over $5 but it’s so difficult to transfer to my bank account, so if anyone wants to give me cash I’ll transfer the $5 to your cashapp so I can delete mine and be done with it. Basically took $5 from my account since I can’t actually use the money on my app unless I want to pay someone through it, which I don’t since almost all my friends use venmo (for good reason). In response to the developer commenting on my review, I did do it through the link that my friend sent and followed ALL of the steps. The app even says in my notifications that both my friend and cashapp supposedly paid me, but one or the other is missing from my bank account. I did not miss a step. The fact that they acknowledged my review but didn’t acknowledge or try to figure out what happened on my account also goes to show that this app clearly doesn’t care about its consumers and would rather just put the blame on them. Deleted.

3 years ago, Sco978

Nonexistent customer service

The app is good but it doesn’t make up for the lack of customer service. I was a victim of a phishing attempt that resulted in my account being hacked. I changed my info as they suggest and contacted them. They simply sent me a computer generated message on how to change my pin which I already did. Fast forward a couple weeks and I get notifications of somebody else logging into my cash app. I opened my app and removed my personal bank info in an attempt to protect its security. While I was on the app I literally watched helplessly while the other person sold all the money I had in stocks. They then requested the money from another cash app account and approved it while logged into my account. So I once again contacted cash support. I almost thought I got somewhere when they told me they’d open an investigation and asked for more info. I gave them everything they needed and was told if I had any questions feel free to reach out. I continued to ask questions because I was concerned with the security of my accounts and if my money could be returned. I never heard any response from them from there out. I even attempted to reach out to them again in hopes to maybe get them to “investigate” it all again. I literally got almost the exact same messages all leading up to no response or any real help at all. I’m surprised for being the #1 finance app they have such lack of real customer service.

1 year ago, 2390kay

Love it

Cash app is one of the best apps of all times easy to use send money an receive with out a lot of extra things like these banking apps and more Cashapp is very hands on an convenient for me to use for myself, my children, friends, family, and loved ones when you look at an app like this, there's usually all types of unexpected things and misleading information. That sense across one thing and always comes to find out it's another but when you use cash app, it actually is exactly as it seems if you have not tried it I highly recommend you try it out and you will not be disappointed. I've been using Cash App for about 6 1/2 years now and it has not disappoint me or let me down yet even when it comes to speaking with customer support they're very hands-on and reach back out to you in a timely matter to make sure whatever issues you do have or easily handle, so this is why I get cash app five stars there's just no way possible way you can go wrong when you choose cash app so go head download download download And that I mentioned that I can also do your taxes you'll thank me later well actually cash app you thank cash app later

2 years ago, 0G_Kush420

They don’t care

All i have to say is i mainly use paypal because of their amazing service and is also the reason why i am uninstalling this crappy app i like it when a security team works and actually does their job and why am i saying cashapp is bad well i got scammed of $200 and went straight to support after it happened and made the scam report and waited a month to be declined my funds back so all i have to say is one very pointless to put an actual scam report option if your going to wait a whole month and the security team deny you your money back when they can look into whenever and take care of it whenever they choose as i felt like i am not cared about but paypal i feel safe because if anything were to happen they take care of it never had an issue please do not download cashapp and be safe with your money go download paypal you will thank me later for saving you from future headaches if they would have refunded the money that i was scammed of in a quick manner i would have rated 5 stars but i gave more than enough evidence that i was scammed and i feel like they didn’t even look i to it but just went meh its just $200 but i am struggling in life and $200 is a lot to me so it made me feel like they just don’t care so with that said you get the rating you deserve now if i was to say get my $200 back i could change my review but i will still never use your app because i no longer trust it

2 years ago, Legeion

Joke

My one star is based on the fact that with this app there are no fail safe for their users. They had an outage or some malfunction going on with the app and instead of making that clear as soon as you open the app like many other apps do so the users are aware of what’s going on. I used the app earlier in the day no issues, person got the money I sent right away. Later that same day I was doing a transaction for goods with an individual, I sent the funds and the person didn’t receive it nor was it taken from my account, I thought maybe I didn’t click something or my Face ID didn’t pickup so I tried a last time and same nothing. We both refreshed our devices multiple times and still nothing. Needless to say I told the person never mind cancelled the deal because it seemed like the app might not be working after multiple tries. Later that very night 3hrs later the funds were disbursed to that person and the product I was trying to pay for I didn’t have and the individual have position of my funds and went ghost on me and I don’t have the goods I was trying to purchase. Like seriously cashapp should have at least notified me to see if I still wanted to issue those funds out after 3hrs later when that’s not how the app is suppose to work. Called support and the generic respond was use it only with friends and family as if friends and family can’t do wrongs. This app is for scammers.

3 years ago, romanesha

Confused and Disappointed loyal customer

I’ve been with cash app for about two years and strangely in June 2020 I started having money deducted from any and all my receiving payments from friends and family, out my cash app account. I’ve contacted them once I realized that they were doing this and wanting to know how and where this money was going to. They expressed through email that I have a business account. This was confusing and also false information. I NEVER SET UP ANY BUSINESS ACCOUNT ( I never even had any bank account linked with my account). So I don’t understand why they have the privilege and authority to just take my funds without me authorizing this. They only refunded me for seven days and they have yet to send me the remaining money nor information showing how this could happen to me. I’m an unemployed widow who barely getting by besides the money my family and friends help out with through this established business that serves a variety of people nationwide with there business. Please explain to me how you can take portions of my money and then give me no proof that I’m a business account holder. THATS UNTRUTHFUL AND ALSO STEALING FROM YOUR CUSTOMERS! ☹️☹️☹️ $1212baby

2 years ago, Diz-Eh

Can’t restart the app to enter my login info after wrong email entry

I got a new phone and needed to log in again. All fine and dandy. Just trying to pay my boss back for lunch. I though I used a particular email or maybe my phone number for cash app (as I didn’t have my old phone on me at the time), so I tried to use that one. I got to the next screen and realized It was the wrong one but I literally can’t go back and enter my ACTUAL cash app email because there is no cancel or back button. I’ve even deleted the app from my phone, erased the data in settings, and restarted my phone (while using a VPN the second time and it STILL won’t let me get back to that original login screen). I do not want to have to get super technical to reset this app. That’s OBSURD. Now I’m faced with creating a new (absolutely unnecessary) account on an email I admittedly don’t want attached to payment apps or I could just not use this app anymore. Leaning more towards the latter option. Why can’t I just go back to the start screen where it asks me for my login? That’s super ridiculous, sketchy, and makes me very uncomfortable using this app in the future. You should not force users to make a new account using credentials they mistakenly provided, if that’s what this is. Are y’all trying to inflate your user count or is this just a bug?? Frustrated is an understatement.

4 years ago, elisa.beth

Zero stars if possible

Honestly this is more for the customer service than the actual app. I don’t Believe I’ve ever written a review before, but this was impossible to ignore. When I received my cash app card my last name was missing, well most of it, the first two letters were there. I reached out to see how it could be corrected and was first informed it couldn’t be. When I asked how I was supposed to use a card without my name on it they explained that since it was a debit card I had to put money on it to use (apparently assuming I didn’t know how to use it). I replied that since businesses often ask for ID even with debit cards it would useless to which there was no response. A few days later another rep emailed and explained how I could change my name in the app for display on my profile, and finally included details on how to request a corrected card. I responded AND asked if they could confirm my name would fit properly just so I could know if I could include my middle initials on the card. Two days later I got the same email from a NEW rep, with all of the same instructions, and no response to my questions. I replied with the exact same response I had previously, and immediately received a do not reply to this email bounce back. Thé service has been horrible at best. **update in response to their attempt to mute my frustration. I STILL have not gotten a response to my last attempt at contact so I doubt you would actually “love to help.”

4 years ago, FrustratedandMad.com

Frustrated!!! I just want my money back!!!

Initially I would say that the purpose behind this app were on point but now after a couple years of using it, it is really not all that good. The money sending process is good up until you type the wrong name and don’t have an option to retrieve your funds back after noticing your mistake. And let’s not talk about the customer service or the lack there is. To know that I don’t have the option to speak with a over the phone but via email, is ridiculous and even with that there is a 24hr wait in response. I just found out that there are several cash app accounts (2) using my name that are not me and people had been sending me money but I haven’t been getting because of these accounts and customer support said just send a request to the receivers requesting the funds back, and if you have done that and had a good outcome behind it, you are that 1 in a million. I once thought this app was good & deserved 5 stars until my money ended up in the BIG BLACK HOLE/someone else’s hand and now feel that it really is not worthy of a star. I now we’ll be deleting my account (if that’s an option) & using zelle. A better process needs to be designed for this app. The first being giving the users the option to speak with a person over the phone and not just email; The ability for senders to CANCEL transactions when they noticed a mistake has been made; And a better way to retrieve old accounts.

4 years ago, violet22sky

ZERO Stars, this app is the WORST

I downloaded this app from a link my landlady sent me in order to pay my rent to her easily. We were each supposed to get a $5 credit. Nothing about that even shows up anywhere in the app, and I’ve emailed support about it and they didn’t even read the email or address it at all. But it gets worse. This is the FIRST time I’ve ever used this app, and I tried to send a small amount to my daughter. Immediately, I got an email from them saying they refunded it for safety reasons? And after that, got an email saying I made a payment to my daughter. So I email support about it as well as the credit issue, and they email me back this generic response that doesn’t help me with anything. I wait a day, the refund goes back into my account, and I try it again. SAME thing. Immediate refund! But this time, they email me saying my money won’t be back into my account until Monday! (It’s Thursday. If you did the same thing yesterday and refunded it in 24 hours, WHY the f are you holding my money this time for 5 days??? I’ll be DAMNED if I am going to try to send a large amount of money over this piece of crap app, if they can’t even accomplish a small payment one time, from my first time even trying it. EVERY bad review about this app is true. I should’ve never tried it. And developer, don’t you dare comment on this review and tell me to reach out to support! I already did that twice and you did nothing to help me. I’m DONE.

Description

Cash App is the easy way to send, spend, save, and invest* your money. HERE’S HOW IT WORKS Download and sign up for Cash App in a matter of minutes. The signup process is simple and fast so that you can start using Cash App right away. SEND AND RECEIVE MONEY INSTANTLY AT NO COST Receive, request, and send money from friends and family instantly with only a few taps. Cash App is the easy way to pay a friend back for dinner or split rent with your roommates. GET A FREE CUSTOM VISA DEBIT CARD Order your Cash App Card (a customizable Visa debit card) directly from Cash App. You’ll be able to instantly make purchases using your virtual card. We’ll also mail you your physical laser-etched Cash App Card so you can swipe, dip, or tap at any merchant. Debit card issued by Cash App’s bank partner(s). ATM withdrawal fees may apply. RECEIVE YOUR PAYCHECK UP TO TWO DAYS EARLY Deposit paychecks, tax returns, unemployment benefits, government stimulus payouts and more directly into your Cash App balance using your account and routing number. Receive deposits up to two days earlier than is standard with most banks. Use the same account and routing information to pay bills using your balance. Cash App is a financial services platform, not a bank. Banking services provided by Cash App’s bank partner(s). GET INSTANT DISCOUNTS WITH CASH BOOST Cash App Card is the only free debit card** with instant discounts at your favorite stores, websites, apps, and restaurants. These instant discounts are easy to use and are applied to Cash App Card transactions instantly. Just select a given Cash Boost in your app and then use your Cash App Card to pay. It’s that simple. No points, no waiting, just instant savings. BUY, SELL, SEND, AND RECEIVE BITCOIN Cash App is the easy way to buy, sell, send, gift, and receive bitcoin (BTC) — get started instantly with as little as $1. You can also set up recurring buys of bitcoin, withdraw it to a different cryptocurrency wallet — or send it to friends and family with compatible wallets (even those who don't have Cash App) and use the Lightning Network to pay with bitcoin faster, and for free on Cash App. Add Bitcoin Boosts to your Cash App Card to earn bitcoin on your purchases. Bitcoin services are provided by Block, Inc. (formerly known as Square, Inc.), not Cash App Investing LLC. Purchasing bitcoin involves risk; you may lose money. BUY & SELL STOCKS COMMISSION-FREE Instantly begin investing commission-free. You can buy as little as $1 of stock in top US companies.*** Track stock prices in your app and monitor the performance of your overall investment portfolio. Create a list of companies to follow so you can stay up to date on performance. Regulatory and external transfer fees may apply, see the House Rules. *Brokerage Services are provided by Cash App Investing LLC, member FINRA/SIPC, subsidiary of Block, Inc. Investing involves risk; you may lose money. Investments are not FDIC insured. This is not a recommendation for you to transact in securities. Company names and logos are shown for illustrative purposes only and are not endorsements. **Cash App is a financial services platform, not a bank. Banking services and Cash App Card are provided and issued by Cash App’s bank partners, not Cash App Investing LLC. ***Fractional shares are not transferable. For additional conditions and limitations, see the Cash App Investing Customer Agreement.

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