User Reviews for Fandango – Buy Movie Tickets

4.85 out of 5

2.1M Ratings

6 years ago, Tim C. NYC

Beware!

There is a bug in the app. Watch out if you travel between time zones. I purchased my Star Wars tickets - 2 months ahead of time - while physically in a different time zone than where I live and watch the movie. In the days leading up to the showing, I double checked the time in the app several times. Even the morning of the show, when I opened the app it showed a countdown clock that my show started in an hour. But when I opened the tickets, the time the app had been showing was 2 hours off and I missed the show. 3 weeks after asking for a credit (not even a refund), I got a boilerplate response saying no credit because I waited until after the showtime to ask for a refund! How’s that for a Catch-22? I’m going to look for a different app.

11 months ago, laurabarn35

search function unusable

every time you try to search for a film soon to be re released or shown at a revival house you’ll instead find every instance it has appeared as a double feature in the past. there is no function to filter these double features/one time shows out and they ALWAYS overshadow the actual film you’re searching for. example, Stop Making Sense is getting a theatrical re release, and if you search the film on fandango literally ever single option that pops up is double features it has appeared in. no information on the rerelease, adding the year instead brings me a dozen films with absolutely no relevance. i’ve tried finding david lynch films on here many a time since they’re back in small theaters with some frequency, but i’m met with the EXACT SAME PROBLEM where it’s all double features of blue velvet and wild at heart or inland empire that are, like, 100x less likely to come back than any one of those three. it’s a completely and utterly useless feature to even be hoarding all of these past nights in your search function. they aren’t going to happen again, especially given that many have their own little titles for the night of the event. it’s incredibly annoying and insulting that fandango has somehow NEVER fixed this issue, never even made an effort. how about when i search for a film, you put the ones that’ll actually have showtimes coming up, not the ones that played once 6 years ago.

4 years ago, Macorin

Broken and annoying

I recently purchased 2 tickets for Parasite knowing that there’s an exorbitant surcharge per ticket. The transaction process in this app is far from clean. The app hung when I tried to purchase, so I pressed the cancel button and went through the process again. It asked if was sure and I said yes. It then hung a second time, so I pressed cancel again figuring I’m going to either have to purchase at the theatre or online. I checked my credit card app first just to make sure the transaction(s) didn’t go through and to my surprise, both of them did! Now I’m stuck with 4 tickets and 4 exorbitant surcharges when I only wanted 2 tickets. I tried to chat with support, but the queue was too long and I had to get going to the movie. I called support and was able to get an agent, but she would only refund the ticket price and not the surcharges because they were, “non-refundable.” So let me get this straight - you charge an exorbitant surcharge, your app is broken and then you don’t refund? Ridiculous policies and horrible customer service. I will never be using this criminal outfit again. When the app hangs like that, why even offer a cancel button? When I hit cancel, it asked, “are you sure” and I said yes. Apparently it still goes through with the transaction and charges you anyway.

9 months ago, TheMadCorellian

Missed the movie? You’re out of luck…

Bought tickets using Fandango, but then got delayed by a busier than expected restaurant and was late to the show. Asked the usher taking tickets about changing to the next show, was told to go to the head of the cashier’s line - where the cashier told me to go to the rear of the line. By the time the line reached me, it was too late for that show as well. Asked the manager for a refund, he took my info - not my name, number or email, just the ticket info - and told me Fandango would issue the refund. Looks like he lied, because Fandango WILL NOT ISSUE YOU A REFUND AFTER THE SHOW’S START TIME. So if you miss the show for any reason, you’re out of luck and out whatever those tickets cost you. Makes me wonder why anyone would get tickets from them in the first place. Fandango’s rep’s supervisor did say that they might be able to make an exception, were it not for the fact that the tickets had already been printed - because the cashier printed them, thinking he’d need them to issue the refund. So in this high tech world of buying tickets from a phone, no one wants to help their customers when things go sideways and you end up on the hook for it. Good luck - if I had that business model, I’d be out of business by now…

4 years ago, sentinelly

Deleting..

Loved fandango... But after what happened to me recently deleting and buying from theater sites directly.. Bought 2 tickets for uncut gems for 10:30 pm for Friday night and something came up last min.. Since i always buy from the app you get a coupon 5 discount. So i used it for my movie tickets. When i knew we couldn't make it i went to " cant make it" to get my refund fandango credit for another time i couldn't before i used my 5$ discount ... So only option was to talk to a agent... Well guess they were closed no agent available... So i couldn't reschedule or get my money back... So i woked up early Saturday morning to speak to an agent. Told them the situation and to my surprise he said he couldn't do anything because it was past the movie..im explain what happen and that i couldn't have done anything about it cayse they where offline no agents and he said he was sorry and that he was gonna forward it to corporate office.. Spend 30 dollars for nothing.. Got the email saying nothing they could do nor get me my refund... If you planning to buy tickets for late shows and life unexpected events prevent you from going to the movies.. Goodluck getting your money or fandango credit.... Buy from the theaters site instead... Ssve yourselfs the stress...

6 years ago, regimeoftruth

Bad App, Bad Customer Service

The app repeatedly crashed when I attempted to pay for the movie. I am talking dozens of times. When I finally got it working by first updating iOS (brand new update so the old one still should have had support) and then updating the app (brand new update, so the old app also should have had support), I forgot *this one time and this one time only* to change the date from the default date of the same day (yesterday) to the correct date (today). I found this out when I got a message asking me how the movie was last night, at which point customer service was unavailable. Today I told customer service all of this and they (to their credit, politely) told me that they would not issue an exchange for the correct date. I told them that if they did not that I would write this review, placing the blame for the problem primarily on the coders making the app, but also criticizing their exchange policy, and never use Fandango again. She said she was sorry but that was how it was, and we wished one another good day. Is any amount of convenience is worth paying twice for your movie even one time? This could have happened to anyone, and if you use this app it will eventually happen to you. Don't do it.

6 years ago, Mocha Lov3

My attempt to buy a single ticket for Star Wars

I used both the website and the app in my attempt to buy a ticket for the Last Jedi. To my surprise, I even found a coupon for my ticket that took $5 off. The website successfully applied the coupon and I was feeling pretty good with myself until I found that the spot where I had filled in my billing information had disappeared, leaving only the spots for using a Fandango gift card, AMC gift card, or a promotion. I was forced to then go to the Fandango website and buy a gift card, all while my ticket hold period was running out. After buying a gift card I then applied it to my checkout page and it said it also had been successfully applied. However, when I hit the “Complete My Order” button, nothing happened. I even tried the “MasterPass” button to no avail. Once my ticket hold period had expired I ended up losing the seat next to my friends and could only find one at the very front in the nosebleed section (this is a 3D IMAX showing by the way). Pretty disappointed with this whole experience. It’s doubtful I will be using Fandango again in the foreseeable future.

1 year ago, worldofjeff

Technical issues with buying tickets

The past four or five times I’ve attempted to purchase tickets for movies, I select my seats and go to purchase, but I get the loading screen, and then it tells me the seats are no longer available. Sometimes, if I wait long enough, the tickets get released back into the system (because they aren’t really unavailable; it’s just a glitch), and then it may or may not allow me to purchase them. One time, there were six of us going, and the glitch happened multiple times, so it looked like almost the entire theater was sold out. Eventually, I can usually get some tickets, but it always ends up being my second choice of seats. (And several times, when I got to the theater, the original seats I had tried to purchase were empty, so I know it’s a glitch and not just a case of two people trying to buy the same tickets.) I’ve updated the app several times since this problem started occurring, so it’s not an outdated app that’s the problem. Fix it please.

6 years ago, HugeArseCow

I’d like this if I needed it.

The only reason I used this service is because someone gifted me a couple of gift cards. I don’t understand why or how Fandango is relevant anymore. Why is there a surcharge in order to use this service when I can use the different movie club apps and pay nothing but the price of the ticket. Fandango has jumped the shark and if you are still using this service you are a dinosaur. The only way I’d use this service is if It offered some sort of advantage over using the movie theaters apps. Seriously who wants to pay more when they don’t have to!? Just ask yourself that question Fandango and maybe you can save face. Offer me something to use your service! Show some appreciation for your customers by helping them save some money! I just paid a surcharge that was almost the full price of a movie ticket when I could have avoided paying this by using my movie club app. And those apps save me money on other service that the theater provides. Not to mention they have a points system that rewards me for my loyalty. So that adds up to some saving and free movies from time to time!

2 years ago, SusanM765

Worst Company Service Ever

I purchased two tickets online 6/30. On my way to the theater I was involved in a car accident where police had to be called. The accident was not my fault. After the police reports were written and photos and information was exchanged it was way past the beginning of the movie. I contacted the 800 number and explained my situation. The associate said, just like your exchange/refund policy states in “certain circumstances” when requesting a refund or exchange it must be done prior to start but otherwise call the 800 number for assistance. She submitted my request to higher authority where it was reviewed and denied. I’m disgusted over the fact that it was denied. Accidents, COVID and life threatening situations happen. It means more to Fandango to rip me off the total of two matinee tickets than to credit me or send me a gift card to use at another time. I don’t want a refund. I will make sure to spread my experience around to as many people as possible that Fandango doesn’t care about their patrons. Totally disgusted with your customer service and higher authority! Susan V

6 years ago, hongkedavid

No hint about "Apple Pay promotion ended due before the promotion date due to exhausted supplies"

I recieved an email from Apple Pay saying that I could get $5 off for purchasing a ticket from Fandango (offer valid till Jan. 2) and I purchased a movie ticket using my Apple Pay through Fandango app on Dec. 30, 2017. I thought the promotion would automatically apply after my purchase but have not got the $5 off since my purchase. By contacting their customer service, I got the reply that the Apple Pay promotion has ended before the promotion date due to supplies becoming exhausted. While the promotion term did state "While supplies last", I did not receive any hint from the app when I made the purchase. I feel totally unsatisfied with this purchase experience and feel like being scammed. Really bad user experience with the app and even terrible livechat customer service (which ended up closing my chat upon my complaint)! I would prefer to purchase at the cinema since I also needed to pay the convenience fee to Fandango. This was my first and last time using the Fandango app to buy movie tickets. Deleting it...

2 years ago, Razorworm

Double charges

Went into Fandango app to buy tickets. The app failed and closed on it is own. I go back in to buy two tickets and it ended up charging me for 4 tickets, because i was in the middle of the previous transaction, but was not able to approve it before the app failed and closed on its own. I authorized buying two tickets but charged me for 4 tickets. When disputing a charge, there is no number to call, customer support said they can’t financial disputes over phone and has to be in email form. I could not wait for any response, so i filled a dispute through my bank and then of course Fandango sends them receipts for 4 tickets and the bank sided with Fandango. So now i will delete the app and i will not recommend it to anyone. The customer service is some of the worst i have experienced since DirecTV and that says a lot if I am comparing them to DirecTV, whom is known for the worst customer service. So good going Fandango! You received an extra $30+ dollars from me but have now lost hundreds of dollars in revenue from me annually. That is smart business right there.

2 years ago, IG4438

Won’t accept my money.

It always gives the “ Sorry, we were unable to process your order.” message, right at the very end after wasting my time, every single time. It doesn’t accept my PayPal or credit cards that work every day everywhere else. No explanation why. What’s even worse is that it then gives you the middle finger by going all the way back to the start, so you have to go through the whole process again right from the beginning. But does it actually forget you? No, it thinks the seat I couldn’t buy has been bought, so even if I was to get to get this piece of garbage working after multiple attempts (not that multiple attempts have ever made it work), then there’s a good chance you can’t sit in the seat you want near your friends. A ticket buying app that won’t let you buy a ticket is worse than trash right? Because trash doesn’t waste your time like this. Get the AMC app and use their deal. Never had a problem with that app because that company has the good sense to accept my credit card.

12 months ago, greballz

Thief

Your app took us to a theater 500 miles away from our actual location. We could not use those tickets and actually repurchased tickets on your site. When customer service was contacted we were met with someone with not so good English and a attitude. When we requested a manager the rep I believe her name is Maria debated on why and how long it would take to get a manager. She then placed us on hold for several minutes then picked the phone back up posing as a manager. Half way through the complaint she hung the phone up. I have never met such ignorance when we’re the ones who has lost funds and time dealing with your site. We will never use this platform again and encourage everyone we know to do the same. Lastly the manager at the movie theater stated “this happens a lot with fandango, we encourage people not to use it because the purchase is out of our hands” this is obviously a flaw and I’m sure thousands if not millions have been stolen from people. However your policy is good luck next time. Never again!

6 years ago, Hens do. Enzymes

Frustrating but works

It seems to me that every time they update it, it gets worse. First, the option to scan your credit card instead of typing it all in has never worked. Ever. It signifies when your card is in the right position but won’t scan it once it is. It just sits there and does nothing. Second, I can not for the life of me figure out how to add tickets to my Apple Wallet. I’ve googled it. I’ve read reviews to see if someone else explained it. And I’ve read Apple Walllet’s little guide to adding passes and tickets but no luck. There was a button that said “Add” in the top right but now that it’s updated I can’t find it. I’ve spend many minutes staring at the screen looking for the option. Apple says that Fandango is a compatible app too so I’m not sure. Like I said though, after a few minutes of frustration with basic functions that less developed apps can do with ease, it’ll work and you’ll get your tickets. And that’s all that matters, right?

3 years ago, Choppie!

Understanding Reserved Seating

Understanding Reserved Seating is difficult as it needs a pop up telling you that there are no seats available at the requested time for the requested movie. Instead a customer awkwardly attempts to purchase seating when none is available and in reality a customer has to switch movie times until they see a different layout and can purchase a reserved seat for the different time. A simple pop up window saying “No reserved seating is available for this requested showing time.” Then give options to select either to exit, or select a different movie time with available reserved seating would make it so much easier for the customer to find a time where reserved seats are available. That’s why I have given the app only 3 stars. If this pop up were to show up, it would make the app more user friendly and make the purchasing process quick and easy to use.

6 years ago, Trohn

Not user friendly

Regrettably we received a Fandango gift card. As a first time user, I chose my seats but somehow they were switched at purchase. So instead of getting my selected seats, I received different seats!!! I didn’t discover this until my family arrived at the theater, sat where i thought we should sit, got shuffled around, and ended up in the lobby where the manager used my credit card to discover our actual seats. Much to our disappointment, time elapsed and once the movie started, there was no hope for a refund. No movie experience is worth such frustration. I call customer service who responded three hours later. In my frustration, I shouted expletives with the customer service lady. She said that she would talk to corporate. I hung up before I could say more that I’d regret. It boils down to my lack of understanding of how to redeem a movie gift card. I’d recommend you purchase at the window or get someone who knows what they are doing. In my anger, I can’t endorse Fandango. Try Regal or another online movie app.

9 months ago, Litlt

Buyer Beware

I highly caution against buying tickets from Fandango. After using the app for 8+ years, I will never use it again. Here’s why. Today at 7:07p I went to buy tickets for my birthday tomorrow. I wanted the 6:50p showing and booked 2 tickets costing me $39 (including the steep surcharges). I quickly realized that I had accidentally booked for todays showing and tried to use the refund/exchange option in app. I got a message saying that since I booked after the movie started, I couldn’t refund or exchange through the app. I called customer service within 5 minutes of booking the tickets and was told that they couldn’t refund me because the movie had already started. I pointed out that they sold me tickets to a movie that had already started 20 minutes prior. The rep said she could see I booked the tickets after the movie had already started and said she would escalate the issue to corporate. Within 10 - 15 minutes I received what appeared to be a auto-generated email saying that because the movie had already started I couldn’t be refunded. So if you make a mistake and put in the wrong date or theater, you WILL not under any circumstances be refunded. Check out the reviews online to see how big this problem is. I wish I knew ahead of time how much their customer service had gone down the drain before I threw close to $40 away on a movie I didn’t get to see.

9 months ago, LuckyDamian

Movie Tickets

This application is beneficial for giving movie tickets. It is easy to navigate and use with various choices and all the latest movies. The design provides a seamless experience for users, allowing them to easily browse through the different categories and find the film they want. With a comprehensive database of movies, users can choose from various genres, including action, comedy, drama, horror, romance, and more. The site also features the latest releases so that users can stay up-to-date with the latest movies. Overall, FanDango is the perfect destination for movie lovers who want an easy and convenient way to find and purchase movie tickets.

5 years ago, samiyyah123

No Refunds OR Exchanges

I have completely lost all respect for the website! I lost out on $37 because I tried to go see Pet cemetery Thursday night, It was the night before it came out so yes the tickets were higher than usual. I went to the Marcus Movie theater in Chicago heights with my mom, boyfriend and my son whom is only 1 year old and cannot walk. They didn’t let me in because I had my son with me and the movie was rated R. Since when do movie theaters do that now ? Anyway I end up not getting in the theater to see the movie at all and having to go home. I called fandango just to see if they could give me some type of credit back or refund for the money I’ve spent. Nope not a dime, they told me there wasn’t anything they could do because the movie had already started. I couldn’t even get credit added back to my account and I have a VIP account with them. I even spoke with a manager! I guess that’s their new policy or something because I’ve never heard of that policy in the past! I’m so upset with them !

5 years ago, gstans

Refuses to fix their error and they charge me for it.

I ordered tickets to a movie through this app but plans changed and I couldn’t make it. They give you the option to refund your ticket for credit if you are a VIP member, which I signed up for, but they at refusing to refund my ticket. I initiated the refund well before the showtime and they told me it was being processed. THIS IS A LIE. After waiting hours for online chat support, they are telling me that it is too late to refund the ticket even though I submit my request well before the cutoff (keep in mind, this was after at least a week of my emails being ignored). As someone who has previously spent hundreds of dollars through this app, that is not acceptable. I will be deleting my account and will be buying my tickets at the theatre in person from now on because I don’t trust this company. If you are someone who prioritizes customer service and not being screwed out of your money by a highly profitable tech conglomerate, this app is not for you.

5 years ago, 3kul

Inadequate & antiquated refund and customer service system

App is great for purchasing tickets, but you better be 100% sure of your purchase. A friend of mine couldn’t make the time and I needed a refund to change for another showing and it’s nearly impossible to do so from the app. I didn’t even want a refund to my credit card, just as fandango credits to make a new purchase or simply just change the showing time. Waited for their “chat” service for an hour. Can’t review much on that because I never got to chat with somebody. I kept getting pushed back on their waitlist and if your on mobile you can’t leave the page even to reply a text message, They’ll loose the connection and send you back to the last spot on the waitlist. Total nightmare of an app. I’m not an old person, I can use tech just fine. The app just isn’t modernized to handle issues! At the end of the day Fandango is just a 3rd party middleman. I’ll be using Regal and AMC app for all my purchases from now on.

5 years ago, Frankwhitehp

Thieves

The app works fine but the company, itself, is terrible. I called to get a refund before my movie time at 12:30pm. They said that my wait time would be 5 minutes. After staying on hold for 10 minutes, I chose the option for them to call me back. While I was waiting on the call back, I chose the option to get my refund online. Online option did not let me do it so I called again because by this time it was almost 12:50 and still no call back. I proceeded to wait again, over 5 minutes and still no one answered. I waited at least 30 minutes this time before I chose the call back option. I still have not received a call or a refund. I spoke with Supervisor Frank Tillman and I was told that they cannot find my phone records, so I cannot get a refund. However I have a screenshot confirming that I put the request in before time but they say that it doesn’t matter because they have no phone records. Needless to say, I will never purchase from Fandango again.

5 years ago, artsyxashley

First and last time using fandango

I personally don’t go for movies often, but decided to purchase tickets through fandango for convenience. The experience was the complete opposite. There weren’t any seats available in the theater so I asked for a refund from fandango who then referred me back to the theater since they claimed they can’t refund me. I was already told to contact fandango by the theater staff so I felt like I was being tossed back and forth, let alone I couldn’t speak to a rep unless I made an account and it’s only through chat and I was in queue for 20 minutes. Which by the way if your movie started after while you’re waiting they’ll claim it’s past the showing time so no refund for you. I wish I could post pictures of my chat with rep Crystal since they don’t give you options to receive copies of chats I had to screen shot it. Although they claim not to give refunds the dialogue insinuated they can. Anyway not returning ever again this is why streaming is so much better.

5 years ago, VxJasonxV

Great experience for chains, with a speed bump or three

Fandango is an interesting app, I consider it a “utility” app in that it serves a specific purpose: You want to see a movie, it offers that with the perfect context of all movies playing near you, those widely distributed and expected to be in theaters, and any “specials” theaters are running. “Convenience fees” for something that cuts out the need for human intervention are dubious at best, but interstitial ads on top of that while browsing are just… bizarre. Considering how tightly bound Fandango is to only the titans of movie theater chains, some of these feel like a dishonest cash grab. However, there is no competition, there is no comparison, and to be fair, the presentation of the app is clean, consistent, and not inundated with overly space wasting, distraction causing advertisements (aside from the very occasional interstitial ad, which still boggles my mind). I would like to see NO advertising, interstitials especially. This app exists for a very finite purpose; to allow you to buy a ticket to see a movie, the purpose is well defined and the most likely alternative (buying in person) still means money goes to the theater anyway. Wanna see a movie? Unless it’s at a boutique theater, you can’t go wrong with using Fandango to decide.

2 years ago, ssangyi

Not worth it

I’m still trying to decide if it’s worth it. I take my siblings to the movies once a month, i go about once a month as well. With the tickets I buy I earn the exact amount ($5) I spend for a convenience fee. So therefore I’m earning nothing in reality. And your reward will expire soon. How silly is that. If I earned it I shouldn’t have to use it in 3 weeks. Just another grab to get you to spend money even when there’s nothing you want to see in theater. Also, The app is not always functional, I reserved seats and another person said they had reserved them too. Because my app checked me out at a completely different theater I requested, one that was saved in my favorites. So I don’t think it’s worth it, unless you need to reserve seats for a popular movie , you’ll pay a higher price because of “convenience”, and hopefully the app didn’t check you out elsewhere

6 years ago, Winslow Fitz

Would be 5 but bad experience (read on)

I would've put 5 for their great customer service but because this is their app their app has issues, I tried to select the closest location to buy tickets to but for some reason it had favorited a location 50 miles from me which I have never even looked at and definitely never favorited it. So instead of buying tickets to the one 3 miles away it bought tickets for 30 minutes later to the location 50 miles away which I didnt notice till there was 15 minutes left so I did the return but by the time the return finished it was passed the time the movie started at the location that I had already gotten to so I had to buy the tickets for an hour later and now I have to wait an hour to see the movie.

5 years ago, dewdadru

Could use overdue UI upgrade

These sort of apps are kind of mandatory these days if you wanna see a big movie opening weekend. Nowadays seatings reserved so if you wait last minute it’s slim pickings and so I appreciate the service fandango offers to have a fighting chance for those sort of things (even though their inception is part of the reason for it). But it’s ok that’s progression. However they really need to fix their user interface. It is frustrating as hell and such a waste of time to click through every single time slot when I’m just trying to find the nearest show with two seats that are open next to each other. Like how haven’t you guys had enough complaints of such a feature. And if you have updated please inform me on how to activate that feature because you really haven’t informed the user that well either. Peace...✌🏽

6 years ago, dabnit

Horrible Experience

I ordered 4 tickets for me and my family and we were unable to get to the movie at the theatre I choose on time so when I tried to inform them I was unable to get to the show the app wouldn’t allow me to select my option . I then waited until I got home and tried to contact them and it still didn’t work . I kept getting an error that I had to come back at a later time . I chatted with someone the next day and he informed me he had to turn my request for a refund over to the escalation department for further review . They e mailed me and said I couldn’t get and exchange or refund . That is bazaar seeing their website was under some type of construction and I lost out on $30! I will never use this app again and I don’t think people should have to go through this type of experience when this app is supposed to be used as a perk to get your movie tickets ahead of time .

2 months ago, Knnnnii

Terrible Customer service

Your best ordering your tickets in the theatre rather than on this app. If you make any mistake regarding your purchase they will find any way to not give you a refund/exchange even if you contact them before showtime. Also they up charge your ticket on this app only thing this app is really any good for is checking to see if seats are available but for the love of god DONT SPEND YOUR MONEY HERE. The representatives you’ll be on the phone with if you do try to get a refund/exchange will throw you from representative to representative and never actually get your issue fixed. I’ve been in contact with 3 different representatives who were actually pretty nice until I was sent to a final representative who was really sassy telling me things like “you should’ve checked your theatres policy and asked questions before purchasing” before telling me I couldn’t get a refund even though I have contacted them before showtime.

6 years ago, MikeyMangood

Just one annoyance that could be resolved

Overall, it’s pretty good. My one problem with it is that it doesn’t remember the number of tickets I intend to purchase when I leave one specific movie selection and navigate to another. For example, I want to see movie X at a theatre with reserved seating. I select two adult tickets and proceed to seat selection. Then once I see that the seating I want isn’t available, I move to another time for that movie or another movie altogether. When I do, I have to reselect how many tickets I want to purchase. It’s a major annoyance when I’m trying to rush to get tickets for a movie that is filling up fast. On this same note, I should be able to set a preference so that it defaults to, say, two tickets because I’ve set in my profile that I want it to do so.

5 years ago, B@C1991

Horrible

I bought tickets for me and my sister to a movie and she accidentally told me the wrong theatre. With ten minutes to spare before the showtime, I tried over and over to cancel my tickets. I had no problem getting the tickets but then I try to cancel and I have nothing but problems in the app and online. They say I need a profile so I try to make one and then when I go to login they say it doesn’t match there records. So I try to make one again thinking maybe I messed up, nope still can’t login to cancel these tickets. I had plenty of time to get them cancelled and this app did nothing but mess up the whole time then once past my showtime, the app starts working fine. Tried to call customer service and they essentially tell me to do all the things I tried to do except now I won’t get my money back since my movie already started. So yeah I paid for two movie tickets that were never used. I’ll never purchase tickets through fandango again.

5 years ago, Jhey!

Not happy with this App

I used Fandango for the first time. At first I was excited to use the App because I was avoiding a huge line to purchase tickets for my family and I just minutes before the show time (20 minutes). When trying to enter the theater they told me that I had purchased tickets for the wrong location. After glancing at their app I read “easy returns.” So I decided to buy another set of tickets for the location I was already at (10 minutes before show time). I made an attempt to cancel the first set of tickets but I was on hold (through this chat option) for “6-10 minutes.” So finally when it was my turn I was told I could not get my money back because it was past show time. Took it to online support and received the same response, “exchange or refund denied.” So my advice to you is to make sure you buy your tickets ahead of time so just in case there is a mistake, it gives you enough time to cancel. They don’t care.

6 years ago, ῬɣͲɧ⨂ɳ ɮ⨂ɣ

Would be 5 stars but...

I’m basically writing this review to see if anyone else is having a similar problem. I love the app and it was always my preferred way of purchasing movie tickets however, lately it has only been working when my phone is connected to WiFi. I could have superior LTE connection but whenever I open the app I get a message that states, “Try again when your internet is restored.” Is anyone else having this issue? It’s frustrating because I could be out with my friends or family and decide we wanted to watch a movie but I have no way of purchasing tickets. I figured that this was some glitch that was going on but it’s been months now and I haven’t seen anyone else have this issue. I love this app but if it won’t work the way it should I’m just going to delete it. If anyone knows what’s going on, please let me know what I need to do to fix it.

2 years ago, JJBex

This is the way to go to the movies!!

Using Fandango is a very easy way to know what movies are coming to town and what movies are playing in my town/city. Fandango always keeps me informed with what is playing in my favorite movie theater(s). So, I can easily pick my movie theater(s) to see what dates & times the movies are playing. In some of my movie theater(s) I can also pick out the seat I want to sit in prior to entering the movie theater(s). Once you purchase the movie tickets, your tickets are sent to your email along with your confirmation number. Now, you have all that you need to walk into the movie theater. The decision is yours whether or not you purchase popcorn and a soda.

1 year ago, TheCaptainOne

Fandango is a Rip Off

Do not use this app to purchase movie tickets. I was not able to attend the showing of the movie and they will not refund my money because it’s past the time of the showing! This is a rip off and absurd! I will never use this app again. I had tried to chat with customer service and I was never able to get anyone to help, so I called customer service and had them escalate the call. I received an email from customer service that they were not able to refund my money due to their policy. I just got ripped off. I called customer service again because I was not happy with the decision and I waited almost two hours before I got help and the answer was the same. I will never use this app again and I advise other people to do the same. They will keep you money and not care. If I could give them 0 stars I would . I will be contacting The Better Business Bureau!

4 years ago, Keloke12466466

Never buy their gift cards

I bought a digital gift card to give as a present, my experience with any other digital gift card I’ve bought from other institutions is that you should have your digital gift card within minutes not with Fandango. They say it usually takes 20mins but it can take up to 6 hours. Well 7 hours later I called customer service and they couldn’t provide me the info. They put me on hold then came back with a lame excuse saying that it was under security review which is a bunch of bull. I requested a refund and they said they don’t give refunds. I had to buy a different gift and now I’m stuck with a $100 gift I may never use.

6 years ago, Ljenkin

OK App, Poor Refund Policy/Customer Service

Purchased tickets for a movie only to arrive at the theater and be told the movie was not scheduled for the time shown on the app. It had been shown 3 hours earlier. Clerk said Fandango was bad about updating the schedule for their theatre, so I should contact them to get a refund. Having never had a reason to request a refund, and since Fandango created the situation, I waited until I’d returned home to contact CS. Well, things started out good then went from bad to worse with CS only responding only with a boilerplate comment. Policies are good to have, but sometimes their are extenuating circumstances that warrant breaking the policy. A prime example is when the company is at fault. I can put up with a lot if CS is good. In this case, Fandango failed miserably. Have one gift card left, but looking for a different app.

11 months ago, Laureano93

Trash

Beware I bought 3 tickets to super Mario and while the app was ok little confusing to pick seats I ended up not being able to go and tried to get ahold of them before the movie played because it does state you can’t get a refund if your movie starts I could get ahold of no one, so when I finally did of course after the move started the customer service guy very nice and escalated the problem to managers I want to say because there was nothing he could do on his end. He was super sweet. I get an email back 6 days later telling me because I got ahold of them after the movie started I couldn’t have a refund. (I only wanted a refund for one ticket btw). In my opinion I feel they do it on purpose. I tried for over an hour to get someone mind you the reason I wasn’t going because I was severely sick. This was an experience I will never have again. 1st and last time using this app.

4 years ago, Kidd cool

Customer Satisfaction = 0%

This review doesn’t even deserve a star. They will try to use marketing tactics to get you to purchase 4 tickets. And won’t even allow you to apply it to a movie that is coming soon. Really wanted to use it for Bad Boys for Life that comes out January 17, 2020. Now it looks like I’m not going to watch the movie because of that. I’ll just watch it when it gets on my cable 2 years from now. I was in a chat with a customer service agent to ask a question but then while you’re asking a question they will end the chat before you even asked the question or even let them know that you’re good. To be honest, I’m going to look for other movie booking apps now. Personally, I am not finding my experience to be serving the customer. Your platform is a service. If you’re not here to serve the customers then I will not give you my money. They’re out to get your money people. Watch out!

9 months ago, Dropdadrop

Use you local theatre’s app -refund policy

Terrible customer service and refund policy at Fandango. I recently tried to get a refund for a movie tickets I purchased at the wrong theater. However, when I tried to reach their customer support, it was an absolute nightmare. Their was no phone number to call, no email contact found anywhere. I had play an intricate game of Simon says to set up my account and chat with a customer service rep. When I finally got through to someone, they were unhelpful, and completely inflexible. Not only that, but their refund policy is unreasonable. They refused to process my request, and when I asked for a reason, they cited a lengthy list of conditions and exclusions in their terms and conditions. It's a complete rip-off and a terrible way to treat your customers. From now on, I will avoid using Fandango and urge others to do the same. Use your local theater’s app.

8 months ago, Sebron34

The only way to buy tickets

I went to the movies a while ago and a family and their kids were trying to buy tickets to any movie at the box office. They kept telling them,”that movie is sold out”, or “these seats on the front row are available” The wife asked, “how is the movie sold out when there is no one in line but us”. They told her that most of the movies tickets were sold out online. With Fandango I can buy my tickets way ahead of time, pick my seat, get a good seat, and just go to the movie. I get special offers, I get movie posters sometimes, I get discounts and points. It just makes more sense.

5 years ago, juann7

Never had problems til now

I love the fandango app, so easy to buy movie tickets. I’ve been using it for a long time with no problems til recently. I bought tickets to several movies in advance, into December, and they showed up in my purchases in the app for a long time, but now several are gone. I’ve signed out and back in, installed the app on a new phone, they’re still gone. Went online to my account through the computer and the movies are there so I just printed out all my confirmation numbers so I can get my tickets (wasting paper so using the app was so much more convenient). Hopefully the next update will fix it because I love the app (oh, and customer service didn’t help, they said they didn’t understand my issue)

5 years ago, soloeric4

Getting Old and Glitchy

Use to be good. I still use it but only to be ahead of the ticket game. The whole design is looking old now. I feel like the app is in dire need of a fresh new look, fresh new interface. For the glitch, I update the app frequently (and software on my phone) but it still has a some missing components. All my favorite theaters don’t show up on the list, and before, you use to be able to scroll down past your favorites and see cinemas near by. Now, it only shows like a couple. Screen always freezes when choosing specifics such as how many people and choose seats. I don’t know, it might be me, regardless it should be able to do it all for me. Might switch to Atom tickets, my theatre nearby lets you order concessions on their app to not have to wait in line.

4 years ago, Courtney Ribz

Movie app

I love the movie App other than when I made a purchase and opted to use my fandango gift card it charged my Visa card instead, Fandango would not refund my visa they’d only give me a “credit” to my account. So at that point I just saved my gift card. Even tho it was an error on their part, they refused to refund my visa so I could repurchase using my gift card. So now I’m very careful when purchasing via gift cards to make sure they do not charge my visa on file. Other than that I love this app I use it ALL the time and never have any issues other than the refund policy issue as stated above, however now that I am aware I won’t make that mistake again!

6 years ago, RosesOfLoyalty

I MIGHT NEVER USE THIS APP AGAIN!!

I ordered a movie on fandango and, to my mistake, accidentally ordered for a 3D which makes me dizzy. I wanted to exchange it for another theatre but was told since I bought the ticket on fandango I had to do the return on fandango. I've returned tickets before through the app and never had a problem but since it was technically after showtime I wasn't allowed to do a return. I didn't even want my money back though I just wanted to exchange it for a different theatre which would've been cheaper anyway. I can understand no refunds after showtime but exchanges should still be optional. Especially during a grace period it was literally 2 minutes after the showtime the theatre wasn't even open yet. So that's a waste of $50 I'm going to have to repay now to see it at the same theatre, the same night just in a different room.

9 months ago, Death Metal 203

It’s terrible now

I couldn’t sign into my account with all my points when buying Transformers last week, and the password link never sent to my email or trash after several attempts and hours of waiting (even though I get their advertisement emails still). So I used a guest account. Then used a guest account this week for the Flash, but needed to move the tickets back to this weekend, they won’t exchange tickets without an account sign in (unless you want to lose your $10 convenience fee). So, I created a new account with the same email and it somehow let me, now I get double the emails. But new account password didn’t work, and the password link doesn’t email it to me on this account either. So now I’m stuck paying the fee to cancel these tickets, then deleting the app and blocking their emails. This is after using them for years…

2 years ago, BruceGoose

Good interface Horrid Customer Service

Fandango provides a nice service. We do use it fairly often. However, beware if you purchase a ticket by accident. Christmas last year I bought tickets a a group of 14. I accidentally hit 16 and inadvertently bought two extra tickets. This was 4 hours prior to the movie. I spent the next 3 hours online and on telephone calls trying to cancel the two tickets. Fandango offers no means of canceling an order and when speaking to their rude customer service reps, refused to cancel the two tickets. I was so mad that I called Visa and explained the problem and they withheld the payment. Fandango then blacklisted my credit card. Just a bad customer experience with a company that had my money and were not about to give it back. As I said, good product, bad customer service.

4 years ago, Chad Hogan

Theater locations incorrect

Twice I have used the app to reserve tickets and twice I have had problems with the app. The most recent being December 22, 2019. Difficulty #1 with the app - each time I go to use it I have to generate a new password. I have my passwords stored in “keychain” but they mysteriously do not work with the app (they do with the website). Difficulty #2 the biggest difficulty) even though I had my favorite theater locations selected and was choosing tickets at the theater of my choice, I was granted tickets to a theater in Maryland instead of Washington State?! The theater manager graciously gave us passes to “Rise of Skywalker” and there were seats left. He also advised me to use the app associated with the theater you are attending, which I will do from now on. This is the second time the app has failed me or a family member, it has since been deleted.

2 years ago, Omahafireguys

True review

Lol at most of these reviews. Looks like employees rating it. The app can be good as long as you link a theater rewards card with it to avoid fees. Be sure of your movie times though because if you have to cancel, you’ve just lost your money. Tried canceling in advance of the showtime and app stated to contact customer service. Well there is no phone number. 5 months later they emailed me back and stated per their policy they can not refund the money after the movie. Really?? It was your app and your huge delay in the response, not me. But alas they will not do anything for you. So buyer be absolutely certain of your purchase. As for me, I’m done. I get the same prices and rewards through the theater sites so no need for a 3rd party. Bye forever Fandango. Screw someone else over, 5 months later.

Description

Download Fandango – the #1 movie ticketing app with over 2 million 5-Star Reviews! Available across iOS devices including iPhone, iPad, iMessage and Apple Watch! Buy movie tickets, watch the newest trailers, browse Rotten Tomatoes® scores, and find the best showtimes and seats for more than 31,000 screens nationwide. • BUY MOVIE TICKETS: Get your tickets ahead of time to skip the box office line and secure the best seats to the biggest movies. Save time with mobile tickets using your iPhone’s Apple Wallet or Apple Watch for quick and easy entry. • FREE ACCOUNT: Checkout as a Guest or sign up for free for a faster, more convenient ticketing experience. Save your favorite movies, preferred theaters, payment info, and theater rewards account information while earning Fandango VIP+ rewards with each ticket. • GET FANDANGO & THEATER REWARDS: Earn/redeem theater loyalty points AND Fandango VIP+ loyalty points. Create a free account to get a $5 reward for every 4 tickets towards Fandango movie tickets or Vudu on demand streaming. Enjoy even more rewards by linking your favorite theater reward programs like AMC Stubs, Regal Crown Club, Cinemark Movie Rewards, and more! • SELF-SERVICE REFUNDS & EXCHANGES: If plans change, you can easily refund or exchange your tickets before the theater’s deadline with self-service refunds. FANDANGO APP FEATURES: • SEARCH TODAY’S SHOWTIMES: Use the In Theaters Today time filter to quickly scan today’s showtimes across multiple theaters for selected time ranges. • CHECK AVAILABLE SEATS: Use Seat Map Preview to easily check seat availability for all showtimes and find the best seats before purchasing your movie tickets. • BROWSE MOVIES: Check out the latest movies in theaters and coming soon, browse Rotten Tomatoes® scores, and be the first to know when tickets go on sale with FanAlert™ email notifications. • WATCH MOVIE TRAILERS: Check out the latest trailers for new and upcoming movies. Like what you see? Just one tap to find the best seats or be notified when tickets go on sale. • BROWSE THEATERS NEAR YOU: Find nearby theaters and showtimes instantly, view all theater amenities, and save your favorite theaters for easy access. • ASK SIRI: Set shortcuts to retrieve your movie tickets, view specific movie times, and check theater locations. • PLAN THE PERFECT MOVIE NIGHT: Make and share movie plans with Fandango for iMessage. Easily split payments with friends and get paid back with PayPal or Venmo, no more IOUs. Fandango’s partners are the nation’s leading exhibitors, including AMC Theatres, Regal Cinemas, Cinemark, Marcus Theatres, Harkins Theatres, and many other innovative theater chains and independent cinemas. Together, these exhibitors represent more than ninety percent of the nation's theaters with online ticketing capabilities. By downloading, installing & using this App, you agree to Fandango's Privacy Policy (https://www.fandango.com/policies/privacy-policy) and Terms and Policies (https://www.fandango.com/policies/terms-and-policies). Your Privacy Choices: https://www.fandango.com/donotsellmyinfo. For a summary of our information practices, please see our California Notice (https://www.fandango.com/policies/privacy-policy#personal-information-we-collect-and-purposes). Thanks for using our app! For customer support, please visit: https://www.fandango.com/help