It’s hard to not call these guys con artist. They will pick apart all kinds of problems with shoes you send them so that you are forced to offer discounts or pay for return shipping. Don’t fall for the idea that their shoes are a little less expensive, they will tax you in every way they can in every angle and drive that price up by the time the transaction is completed. Buy a pair at a good price good chance they’re going to say they are fake with no verification. Makes it hard to believe they’re not doing it in their own self interest to drive up prices. Definitely not on the side of you the small guy buying a pair of shoes or two. They’re going to tear you in every direction possible and try to tell you your shoes aren’t good enough. Multiple times they have sent me horribly damaged boxes when they were advertised as good condition while telling me brand new shoes I had bought and never even tried on were used and forced discounts. Find a different company as this one has gotten really bad over the past year
I have made numerous purchases on here spending a lot of money and time and effort and buying many pairs of different sneakers. I know there are human mistakes at times as we all make them but there has been two different purchases that I have made on GOAT were one they just gave me the correct size and gave me a $20 credit for the inconvenience. But the last purchase I made I had to do two returns because they gave me the same sneaker the second time I ordered it. I have lost a ton of money and shipping and taxes as obviously GOAT doesn’t give you the tax or shipping back that you have spent. I also had to spend time printing return labels, and money gas money on going back-and-forth. I’m returning these products and the only thing they gave me is what I spent on the actual sneaker so now I am out around close to $100. They would not give me a full refund to how I originally paid so they gave me just a go credit so I had to order another pair of sneakers with money. I didn’t expect to spend because I wanted to particular pair of sneakers which I got somewhere else because I was too scared to order from GOAT again, but because they gave me a credit from the original amount of the actual just sneakers, I had to go on order a different pair of sneakers just to use the credit. Going forward after I get this purchase I will never go through GOAT again to buy anything or make any purchases further.
Goat tried to not follow their own terms of service. I sent a pair of shoes and box in perfect condition, I even made sure to take pictures of the shoes and box from EVERY angle as well as the packaging used to show it was adequate enough to protect from damage. When the shoes arrived at their facility the Authenticator claimed the box was badly damaged. Goat offers no proof of damage, no pictures or anything, just a claim by an authenticator and will say that’s the final word. The courier must have shaken my box up or the authenticator must have cut and damaged my box when unpacking it but they tried to pin it on me. For over a month I went back and forth and even had my tickets closed with no response. Goat tried to claim human authenticators cannot make errors which is untrue given that stock x is being sued by Nike for that very same claim as no human authenticator is 100% accurate. They tried to claim my proof of my item in good condition and packaging meant nothing. Customer service reps and supervisors went back and forth with me for a month and tried to get out of following their own terms of service. If an item is sent and the seller sends an item off in the condition it was listed for sale and then said item shows up damaged then it is no fault of the seller and the seller is to be credited for the sale. I’ve lost all trust with goat and I’m unsure if I would ever use their platform for another sale ever again.
An app for botters and mass resellers. Not for occasional sellers
From the seller perspective, I’ve had more bad experiences with this app than good. I don’t sell many pairs of shoes on here, but of the 10 pairs I’ve sold, all of which were brand new pairs, for 6 of the pairs, GOAT would claim that they did not pass inspection because they are used, then would proceed to upload photos of the clean, new pairs that I sent, without explanation as to why they classified them as used. They would then ask me to give the buyer a steep discount (20-30% off), and if I refused, they’d tell the buyer that the shoes are used… When the buyer cancelled the order, GOAT proceeds to ask me to pay for return shipping if I want the pairs back… or gives me the choice to leave them on consignment with GOAT, so they can take a larger cut of the sale when the pairs sell… Unbelievable. When the shoes do sell and pass their inspection, GOAT loads the funds to your account on the app, then asks you to pay a fee to cash out. Ridiculous. Maybe at scale this is acceptable, but for someone selling a few pairs from time to time, you’re getting nickel and dime’d for every little thing and in the end you take home 25-30% less than the sale price of the pairs. Ebay or even mercari is a significantly better place to sell for those who aren’t botting or backdooring hundreds of pairs. I wouldn’t recommend GOAT to the casual seller.
Since April 13th 2021 I’ve sold multiple shoes on this app. I’ve accumulated funds from selling on the app and on the 29th I wanted the option to transfer the funds from selling on the GOAT app to my PayPal account. Upon doing so they sent an email message confirming the funds have been cleared and have been transferred to my PayPal and to give the payment 3 business days to clear. 3 days pass and still no funds transferred into my PayPal account. I contacted PayPal and they confirm that no payments have been transferred from GOAT into my PayPal account and said I need to contact GOAT to fix the issue. I then contact GOAT via email because there’s no way to actually speak to anyone through the phone and play email tag about this situation. Now they send multiple emails asking me to provide screen shots of my GOAT credit account and I also provided screen shots of my PayPal activity statement showing that I never received funds from the 29th through may 3rd. They say that the payment cleared on their end but still no PayPal confirmation on payment of funds. Now all communication or updates have now stopped with no solution to this issue. I had to open a BBB case against GOAT to get any kind of response. Be extremely cautious buying or selling on this app. It’s not a matter of if but when this will happen to you.
I ordered my shoes the 28th of February so they could be here before I went on a family trip for spring break. So they could be here around March 11th or 14th. The shoes were 291 & some change they were jordan 12s, so goat confirmed my order so instantly I go to tracking & it say it’s unavailable so I say okay I just ordered them I probably can’t see it right now. Days go by still can’t track my order I go to customer service they tell me the same thing over & over my order is being packed the seller so it’s been a week and in thing how does it take that long…? So I say ok, a couple more days pass I contact goat by email they respond tell me sorry & they will improve so I tell them if I can’t get my shoes give me my money back FULL REFUND! They tell me to wait 3 more days because remind you it’s supposed to be here by this week of March 1-13 or the day after so I say okay after that refund me my money not 13 goat credits. The next day comes I go to my email & see they canceled my order AFTER WAITING 2 WEEKS to say something when they knew I wasn’t getting the shoes then it says it will be 3-5 business days before I get a refund..??!!! So now I’m waiting again wondering will I even get my money back? Moral of story do not shop at goat they let anyone sell shoes it’s a scam & they don’t care DO NOT DO IT, ITS A WASTE OF TIME & MONEY !!!!!
You can’t be the G.O.A.T. if you allow this to happen.
I ordered a pair of Jordan 4 infrared that were listed as “New” and “In the box”. When I ordered them, I received a notification stating that they were being sent to be verified before being sent to me. When I received them, there was a card in the box that appeared to indicate that they had been inspected. When I pulled the shoes out the box to try them on, I noticed that the shoes had been worn. The shoes had been cleaned up really well, but is was obvious that the shoes had been worn several times. I found it extremely disappointing that the person reviewing the shoes didn’t catch the obvious flaws in the shoes before they were sent to me. To make matters worse, instead of giving me a full refund, I was only giving GOAT credit. When i asked the customer care agent what would be done to prevent the same thing again, they never responded to my question. This means that I am potentially going to have to deal with the same issue with the next pair of shoes I am forced to get from them because it is obvious that the inspectors they employ either don’t take their responsibility seriously, or simply don’t know what they are doing. If and when they get me a pair of shoes that haven’t been previously worn, I won’t spend anymore money with this company. (Can’t call you the GOAT when you do business like this.)
This site robbed me. I paid $204 for a pair of Yeezy foam runners. For whatever reason, the shoes were requested to be returned to the sender, which I find very fishy. I contacted GOAT, and they informed me that my shoes would go into my GOAT storage; once they made it back to the warehouse, I could ship them back to myself. I contacted GOAT several times through the app, letting them know I could not see my shoes in my GOAT storage. After over ten days later, I was contacted by someone from tech support saying there was a hold on my consignment account and that in 24-48 hours, I should be able to see my shoes. The next day I received an email saying I should see them and an email saying my shoes were SOLD. I never listed my shoes to be sold or authorized GOAT to sell the shoes I purchased. They sold the shoes for $153. I contacted GOAT again, and they told me that they are a consignment site, so my shoes were automatically for sale after they were returned to the warehouse, which was completely different than what I was told when I was told they could be shipped back to me after being returned. This site is shady and will never get my business again. These shoes were for a sixteen-year-old who used his hard-earned money to pay for them. GOAT is wrong on so many levels. Never again.
This is a great app in theory but their customer service is terrible!!!! The app is set up so you don’t bother them, and trying to get in touch with an actual person is next to impossible. I followed up on an order that had not updated after 11 days. In order to reach customer service you must send an email with your order number. Fine…. I emailed GOAT saying my purchase was taking longer than their website discloses and they have yet to receive the shoes to authenticate…the autobot informed me that they found some issue with the shoes but they were locating another pair for me and the new seller has another 10 days to ship the shoes to Goat. Huh???? But I thought you didn’t receive the first pair…. And why wasn’t any of this shared with me… A “hey this is why your order is taking longer than usual” email would have been nice. I informed the autobot that I am no longer interested in the shoes but the autobot says I’m locked in for life and cancellations don’t exist in the world of GOAT. How can this be? I don’t get a choice? No transparency??? Would you like us to locate another pair for you? Do yourself a favor. Don’t, I repeat DONT use this service!!!! Stay away!!!!!! Horrible, horrible, horrible, nonexistent customer service. Most importantly this company is dishonest…..
You have to be very careful with this app. My wife accidentally bought me 12.5 mens shoes when I’m a 12 and she tried canceling the order not even 15 minutes later into the transaction when I found out about it and they said they could not cancel it because seller had approved already. It was a $320 mistake. Then when the shoes got here they were scuffed on the top of the shoe and when I told them about it they said they would not replace the shoes for other ones nor would they give me my money back and on top off that they said I could sell the shoes as defective on their site. Just wow! All they said they “could” do was give me a $20 credit that never expired. What a bummer. I’ve bought 4 other shoes and I did not have a problem other than them being pretty expensive. I would recommend being very careful with them while purchasing and make sure you have correct size and item before checking out because they will not give you a refund.
Of all the times I’ve tried to buy shoes from GOAT, I’ve only had ONE successful transaction. And that’s only cause GOAT already had them in their storage. So one time, after buying shoes and not hearing anything for a week, the seller canceled the order and put the shoes back up for a huge markup. So after wasting all that time I had to go over to StockX and I got them without a hitch. Another time, a seller sent the wrong size of used shoes to GOAT when the shoes that were pictured were the correct size! I waited weeks until customer service notified me of this. Right now, I’ve been waiting a week for these shoes to ship after the seller had confirmed them, but now it’s showing that they’re unconfirmed. I already know I’m getting flaked yet again. It’s absolutely appalling that simply buying a pair of shoes has to be this difficult and irritating. Customer service has been little help, taking forever to update me on these situations on what’s going on. If you’re reading this, STAY AWAY FROM GOAT. The marketplace is full to the brim with flakers of every kind. Every purchase from StockX on the other hand went fine and the shoes got to me FAST. So I wholeheartedly recommend using StockX over GOAT. They may not have as great of a variety as GOAT, but you can rest easy knowing that you will surely get your shoes without any problem.
I recently bought Nike airvapor max plus ‘ white platinum’, I was very excited since the shoe themselves are very great. I always do standard shipping for the GOAT verification. With any other shoes I’ve bought I never had an issue, always received great shoes( clean, never USED!, and as described *condition wise). When purchasing the shoes they were described as good condition,NOT USED ,etc When opening the box I noticed a huge discoloration on the left side, as I looked under a brighter light one shoe was a beige/brown color almost as if the seller tried to wash them after drowning them in mud! Didn’t even consider using bleach. As furious as I was I asked another friend if they also see the discoloration to double check to make sure I wasn’t going crazy. And of course they confirm that the seller did in fact probably use them due to the sole being slightly dirty and most likely stained the shoe. This only made me not want to buy again! Very disappointed. I recommended goat to many friends who are getting into shoes but now I’m recommending to not buy from GOAT.
The seller should be banned from selling any shoes, it was no mistake they made, they new what they were selling and still continued to ship it. Didn’t consider they were going to waste someone’s hard earned money.
Poor customer service!!!! GOAT is money hungry and could care less about its customers. I have ordered from GOAT 4 times but have had an issue with half of my orders. One order I received Seemed to have been worn although I order and paid for a shoe described as new/ unworn. The bottom of the shoe was dirty and scuff marks on the sides. They wanted me to send the shoe back and only give me a particular GOAT credit smh. My most recent order is what did it for me. I placed a bid and won and after a week of waiting for my shoes to arrive, I was informed that I would be receiving a refund due to the shoes not passing inspection. Some people would be fine with a refund but I wasn’t. I mean I had already been waiting over a week. And GOAT has this particular shoe in its own stock so why couldn’t they just replace it with one of theirs??? That’s what good customer service would do. Not give me back my money after 2 weeks? I could have bought the shoe else where in that time. Now I will not have the shoes for my photo shoot and GOAT could care less about how inconveniencing this was. I asked two different reps why couldn’t it be replaced. I never got a straight answer. I’m sure they keep the shoe from the seller. Or saw that my low bid won and decided to keep the shoe to sell it higher. I’m sure that’s what happened
BUYER BEWARE! Only offer credit even if not your fault for return
I was a loyal customer to GOAT up until recently. I was ordering a gift for my boyfriend on GOAT and I placed it about a month before his birthday. The shoes were still stuck at GOAT 3 days before his birthday. I reached out multiple times and multiple people “looked into it” and I was running out of time. They informed me they lost my package and I told them it was unacceptable. I was running out of time, so I purchased another pair of sneakers thinking they were going to refund me for the ones they lost so it would even out in the end. They “miraculously” found the shipment and it arrived with the second pair that I bought. The one I paid for expedited shipping on came in bad condition. I told them I needed a refund for one of the pairs of sneakers and sent them back. They only gave me credit. $600+ in CREDIT! When I explained the situation they admitted they were in the wrong but weren’t going to honor it by refunding to my card as I would be an “exception” to the rule of no original payment refunds after purchasing and said they were sorry but better luck next time. So I am basically financing through affirm for no reason, I am financing CREDIT for goat. So ridiculous. Will not be buying from them ever again.
I recently sold a pair of shoes on Goat. The shoes were new, but for some reason had a white marking on the sole making it appear that I had worn them outdoors and lied about their condition. When they reviewed it, they identified the problem, labeled them to the buyer of the shoes as “used”, and said they’d send me pictures of the issue. I never received pictures and yet I was pestered to lower the price of my shoes to convince the buyer to follow through with the purchase. I asked why they wouldn’t tell me what the issue was and still didn’t get pictures. Again, they didn’t give me any reason as to why they said they were used. Finally, after asking for a third time, I got fed up and selected the option to not lower the price. Of course, the buyer being misinformed by Goat, decided not to buy the shoes. At this point I had the option to consign them, or have them returned. I chose to return them and they charged me $16 for shipping. This is absolutely ridiculous seeing as I wasn’t given any good option after they had already screwed me, on top of the fact that the original shipping was free on my end. Not only did they waste my time, but my money as well. I do not recommend selling through Goat because if there’s any problem that arises, I guarantee they will handle it horribly.
So I sent out a pair of slides and tracking did not start in 3 days and the order was cancelled. Okay, that’s fine since I forgot to obtain receipt when I dropped off. I requested the slides to be returned back to me. I realized my return address was not correct as I moved two weeks ago, so I contacted customer service letting them know about the situation wanting to update the address (and emphasized a lot that the old address no longer works, please don’t send to that address) I was told that I need to use the email that’s associated with the account to update the address. That makes sense. So I used that email address to send the request but the slides were SENT OUT TO THE WRONG ADDRESS regardless. I then tried to reach out again, asking customer service to reroute the package and was told that I need to contact UPS myself. I contacted UPS and guess what, UPS told me due to shipper requirement, only the seller and shipper can update the address. I reached back out one more time and got assigned a new customer service that was totally unaware of the previous communication, talking to me about the original package I sent out to Goat… I sent out 12 emails over the course of 4 days. Goat customer service is a nightmare to work with. Please stay away.
I ordered some old-school converse and At first I bought a 10 1/2 in mens , first and then they get canceled because the seller sent the wrong SKU or size I never got an email or a text saying they were canceled I just got a refund back im goat credit . They never seem to feel to acknowledge to people about their orders being canceled . so then I order a size 10 in men and they said they were on the way the order has been confirmed and they were on my way , then this morning I’ll check my tracking and then I also get the money back in my account and they never let me know again that my order was canceled. And for this reason it was canceled because of the seller. The the customer service is horrible pretty much pointless there’s no way to actually get in contact with them and they never seem to just let you know I got your order been canceled they just put the money back into GOAT credit. I ordered these shoes December 30th and I even got a tracking ID and my ordered confirm and everything all then 10 days later they get canceled by the seller makes no sense . I’m getting my money back and just buying my shoes somewhere els and never buying from goat or selling to goat again
Paid for a pair of sneakers that were confirmed by seller. Seller never sent the shoes after I received a confirmation that the shoes were on their way through UPS. Seller basically reneged on the deal and now the shoes cost way more and the Goat says they'll refund me. Now they expect me to pay more on a new bid when I'm already paying a premium on the shoe, instead of them paying the difference on the new order after confirming that the original shoes were in transit. Why should I miss out after they confirmed the shoe was coming. If they had a better system I could've possibly bought the sneaker from another seller the same price or lower. I already have purchased other sneakers and want to buy more but this left a sour taste.
Poor customer service because in a store if something you bought was damaged or misplaced you would get the same item at the price you bought it, might I add, a discount.
I'll edit this review if it turns out that they did the right thing and honor my initial purchase.
One more than 1 occasion my offered bid was accepted. My money was taken while GOAT did their “authentication”(basically a window for them to see if the market goes up and they are able to sell to someone else for more money), then after holding my $ for 5 or 6 days, send an email saying it’s can’t be completed and the seller will get a “warning” (oh no, a warning. We must be in 3rd grade), then my funds are released a day or so later. So, I lose out of that purchase, I can’t shop another place because they have my money, I don’t get a shoe that I paid for, the price of that shoe is now a lot more to buy everywhere, GOAT makes more money on the next sale(because they are paid a commission % of sales price) so why do they care. The only purchases through GOAT that have went through were items I overpaid for because I wanted that specific one and nobody else had it or I wasn’t informed of other ways of getting them. I know better now. This is a sellers app and they, along with their partner GOAT, will rip you off. So just know, if you found a good deal, and thought you found a steal, it WILL be cancelled and refunded after holding your money for 6 days, THIS SITE IS OBVIOUSLY OWNED/CONTROLLED by the SELLERS. Us buyers are like cattle waiting to be slaughtered.
Placed my first order! Love the app and it’s design. Very simplistic and minimalistic, but easy to figure out and use. Excited to see how this order, and hopefully more, turns out. Only feedback would be I wish there was a way for a buyer to connect more with a seller (e.g. seller contact information, short bio, previous sales history, etc.) it would make the app much better and promote safer sales; but I do understand that GOAT wants its app to be a basic “browse and buy/sell” only. Will update soon!
Here’s the update!,
My order came in 11 days, due to weather conditions along its route, but only a one day over the promised 7-10 day delivery. Was happy and excited to open the package and it contained everything as promised! A brand new pair of shoes in a pristinely handled box, with a tailored note to prove authenticity. Couldn’t be more satisfied! Will be ordering another pair very soon. Definitely recommend if you’re looking for a way to shop sneakers of any type with out all the hassle of stores, lines, or scams! Big thanks to the GOAT Team!
I was ROBBED over $500 on GOAT, and GOAT blacklisted me.
I take myself a credible seller & buyer with a 106 pt seller rating. Being just an average sneaker head, Goat had been my go-to platform for shoe trading. I didn’t always cash out immediately after sales in case I found something I want to buy with points. But that turned to a massive regret about two weeks ago, when I found in my account an over $500 worth delivered order, not placed by me. I quickly let Goat know what happened and asked for help through submitting a request—the only way of contact they offer. After a day or two, a representative replied and said she escalated the ticket and I should receive an update within 48 business hours at the latest.
I NEVER received any update after that. I tried to reply to the email thread (as they suggested), and submitted another two requests to their “24/7,” “always here to help” customer support. Both in vain. I didn’t even receive a petting on the back like I did the first time.
I will continual to try reach them out, while making myself aware the fact that the platform I trusted doesn’t give a shoot.
My advice: if you don’t want to risk your money and your precious shoes, stay away from Goat.
GOAT at this point is a major consignment company with many obvious competitors, so at this point the customer service should be held to a higher standard. It’s absolutely horrible. I’ve had situations where I would have a buyer, but couldn’t sell the sneaker (hitting sell would crash the app) because of an error with the app which wasn’t fixed until the app was updated hours later. You guys send out LATE email response messages hours later encouraging customers to do the regular old trouble shooting (restart your phone, Erase and re-download the app etc.) when the issues are within your app. The response time has been really bad. If not hours days later. The latest issue is sellers doing everything that is asked (shipping out on time etc.) and when it’s time to transfer their payments the app is not sending out verification codes. You don’t offer email verification and you can’t change or update the number without contacting GOAT via email and ironically enough, you guys are horrible at responding to emails in a timely matter. Definitely considering deleting the app once and for all. Issues are too common as of late and it’s a headache reaching out and receiving help or simply getting a response when there’s issues.
I use goat for all my big purchases. Yeezys primarily but I am writing this because of the wonderful experience I just had. I just got a paid of Yeezy 350 V2 Blue Tints and bought a brand new pair. They were a lot more than I usually spend on shoes so I was adamant about having a flawless new pair and a new box. After purchasing the seller shipped the shoes to goat, and goat then send me a picture of the shoes and they clearly had been worn outside. The seller offered a 15$ discount on 400+ shoes and I wasn’t having it. Goat gave me the option to have them find a new pair for me and or take the sellers offer. I obviously took the new pair and they just got to my house! They are flawless deadstock shoes, and I am so happy with the turn around time even with the seller sending used shoes to them. I did not pay anymore money than what I had already paid and still received a brand new pair. So impressed with that. Will continue to buy from them!!! Highly recommend
I have sold maybe 4 pairs of shoes through goat, and let me say it’s ease is better than StockX, buying I’m not so sure. Yet the questionable thing is, why is your customer service so terrible, a well known company has no Customer service number? What so ever? And it took me unprofessionally getting belligerent to get a email back after i proved to them they were wrong? Terrible i hope you all consider this as clearly there are more than enough people telling you how bad there customer service is. I sold a pair of shoes and confirmed that i shipped them. The order was apparently cancelled on a Friday when i shipped them on a Thursday and confirmed it. How do i know because another pair that i sold went out and was confirmed this same day..so how does that work. They proceed to send me a late email i repeat a late email saying they’re cancelled two days later which i saved and sent to them to which they gave no reply until i got belligerent and told them off. It’s a shame really
My overall experience was not terrible, however here’s what prompted me to write a bad review. Goat took over 1 week to authenticate My items after it arrived to their NJ location via UPS. Once items are authenticated, the “GOAT Credits” become available to you. That was the second part that was surprising and disappointing. So basically after you sell something on Goat for CASH, they keep the cash and issue you “GOAT Credits”. It’s basically store credit. You can use those credits to purchase other items off of Goat, or you can have the balance direct deposited into your account. Here is the part that really disappointed me. On top of GOAT charging over 9% to sell the items, they scam you out of an additional 2.9% in order to do an ACH transfer. So you basically have to surrender another three percent, to wait another 2-3 days, just to get your money. Many other apps charge that fee to immediately deposit funds, and issue ach transfers for free (it’s like the bank taking 3% from you depositing a check into your account... SCAMMMM). So overall, prepare to pay 12-18% of your overall proceeds to GOAT, leaving your profit margins on the floor, or 6 feet below depending on the item you sell.
There was a bit of a dilemma with the delivery process. The shoes were supposed to be delivered by UPS and according to the email I received from them, they delivered the shoes to the front door of my apartment. When I went to check them out, they were not there. This was upsetting. So I emailed Goat to check on the status of the delivery and told them that UPS sent me an email confirming the package had been delivered, when it had not been delivered to me. Goat responded within minutes to my email and told me to sit tight because sometimes the delivery companies often say it’s been delivered a few days before the actual delivery. I decided to wait, hoping they were right, and the next day the shoes were delivered. I’m so thankful to God for putting my mind at ease and thankful to Goat for their awesome customer service. They responded immediately to my questions and concerns! I couldn’t be happier with shoes! Thanks Goat for an awesome experience all around!!!!
Ordered the Air max 90 viotech original color way , was just 2 weeks ago called footlockers all around they all claimed they didn’t have them (even though footlocker owns this app)so I decided to go online couldn’t find them on the footlocker or Nike app so downloaded other shoe apps GOAT ,stadium goods and stock x looked at vids on all just to make sure they where legit an they past the test. so I decided to order a pair of the viotechs from Goat Ordered new shoes and express shipment they came pretty fast no complaints there. But when I opened the box my heart sank , one shoe was completely damaged on the front clearly visible and the other was leaning off center! I ordered brand new shoes and appeared they sent restored, so not even 15 min after getting them I’m returning them filing complaints etc. they take days to accept my return , no explanation as to how these passed a quality test and they won’t send you your money back you can only get goat credit (why would I continue to buy from you guys with a screw so badly) not only that 30 dollars was deducted from my credit for “shipping” because of there lazy screwup. Hopefully I can get sum in store somewhere because the other apps seem to be just as shady. Be safe people 💯
My 1st time shopping with goat for the hyper royal 13 retro’s size 12 was better than all the times I stood in line for the jay’s! I been rocking jay’s since the early 80’s and when I saw these coming soon on another app I wasn’t impressed but on the day of the sale I was tuned in and had to have them but they sold out everywhere I usually get a ticket in 2 different states and 99% of the time my name get pulled so I remember a friend of mine put me on to goat and I thought it was cool back then this was in August of 2017, didn’t think I would ever pay more than regular price but I did and the process took less than a week the emails were on point keep me updated and my joints official!!! I will be letting all my people’s know that goat so far in my book is top of the line I look forward to future business with them I wanna create a good reliable relationship with them! it allways feels good when your money is well spent and in this case I’m completely satisfied with my purchase thanks Goat!
Any purchase made via goat please do your due diligence & research the product make sure it’s what you’ll want & like for sure. I would recommend you Google that product for more reasons than one. This is definitely not a business you want to impulse shop with. There’s a very limited time frame for returns. On top of that if you return an item you are only able to receive a site credit. Which I strongly dislike that method. I impulse shopped & bought two pairs of sneakers bought which I didn’t like in person. One I missed the window of time to initiate the return so I am now stop with shoes I don’t want & the other which I was able to return but received site credit which shipping cost was deducted from so you don’t get the full amount of what was paid. It took me over a good two months looking though the site constantly before I was able to decide on what to use the credit on that would even be within that credit amount which was pretty much nothing there was always a remaining balance to pay. I say all this to say don’t be an impulsive buyers at GOAT.
Reseller customer support services are disappointing
I have sold 35 pairs of shoes and counting so far in 2021 via the GOAT app. I have found the app to be very user-friendly. Do I wish the fees were lower? Of course, but I can wrap my head around the “cost of doing business”, and the fees aren’t enough to cause me to use another app, at least not yet.
However, a couple of instances when I have emailed customer support in response to issues they have notified me about, I received the typical response that there is a back log and they are working through it as quickly as possible. My recent issues have occurred more than six months apart from each other, and my first issue wasn’t resolved until I sent several emails over the course of two weeks just asking for some sort of functional feedback. I basically had to beg to get details. My current issue is currently on day three of waiting to hear from somebody. I have zero faith that I will hear from somebody in a timely manner. Pretty disappointing.
I have been selling on GOAT since May 2017 and I absolutely love it. All I have to do is list my kicks, I don’t have to do any advertising of any kind since GOAT is so well known. List, sell, get paid is what I think every time.
Listing is so quick, it’s super easy and it gets even easier once you have proven that you sell authentic merch and obtain preferred seller status. The payout method I use takes less than a minute to complete and the cash is there for me to use.
The few times I have needed to contact support, my requests have been handled quickly and professionally. Once, a train that was carrying my kicks to GOAT for authentication derailed (the tracking info on the shippers website had an alert stating what happened) which delayed shipping and support was right on top of making sure the customer knew what was going on with the delay. I really have nothing bad to say about GOAT. I sell on GOAT exclusively and I highly recommend them.
Do not trust this app, they sold me fakes and I contacted them and they kept saying they were real and wouldn’t even offer me a refund. I showed them pictures and they kept saying they were real AND not used. The last thing I got from them were definitely used. I bought 5 pairs f shoes in the last month and I let them know I was very good customer for them and the best they could say to me was that it was real and not used and that all sales were final. I want my money back, I have spent a lot on shoes within the last month and a full refund is the only way I will continue to be a customer. I also asked to speak to someone who was important and had more power than the people that respond to the emails and they wouldn’t connect me with someone. Literally last week I was saying how much I preferred Goat over StockX and this definitely makes me want to shop at StockX more and on top o that they have clothes that they sell and the best part is they have refunded me my money the full amount when I had a problem. As of now until my problem is resolved I highly recommend to NOT buy from Goat, instead go to StockX. I would love to change my review to help the picture of Goat but as of now do not shop here.
I’ve recently jumped in to the sneaker game and as everyone in it knows the level of fakes is getting to be off the charts. You can’t just go and buy a sneaker on eBay or other outlets without being nervous about its authenticity. This site gives you the go around to take that worry off of you. The level of insane profit that can be generated in basically 24 hrs after a shoe releases opens the door for the best fakes . Some of the shoes are going for 1000x what they are retailing for so the fakes are just about perfect and are getting to be harder to spot . If I’m going to throw $500 on a shoe I definitely want what it’s supposed to be. I tried this site before I had ever heard a great deal about it and always been beyond happy with the results every time. I have never not got exactly what I was supposed to and for that this is my main go to and will continue to. I’m waiting for a pair off OFF-WHITE AM97 now and I know they will be perfect when they get to me without question.
Bf and I have been using goat for a while. Over the last year everything had gone downhill. Ranging from issues of shoes not coming on time and sellers cancelling after over a week on multiple occasions. Being aware of the no return policy on used shoes we have always been very wary of purchasing used shoes. Photos are studied heavily and they need to be good photos. Purchased a pair of used Yeezy Turtledoves the other week for a steeper price because they looked almost new, possibly worn once or twice. There was very little wear in these photos. The shoes were clean, the outsole had paint still on them. Suede panel was black. Shoes came in and they are NOTHING like the images. They were dirty, been clearly used since the photos were posted (with no note in the post), the suede was a light green. Been a constant back and forth between bf and customer service just to hear about the no-return policy and being able to sell the shoes on goat. Even if he sold them, we’d be out $500 at least because of how much they’re worth in this condition and the cut goat will get from it. Will no longer be purchasing from this company. Don’t believe all the positive reviews because when something happens they will not help.
I bought these faking apes from Goat! Never again! I’m not gone lie I was so upset I didn’t even take any pictures I just threw them away because based off the other reviews I knew it was going to be nearly impossible to get a refund! They looked good they looked new at first but that’s just how they decieved me! I walk to the store and I walk back and it looked like I ran track in them since middle school and I went to basketball practice in them up until that day but they were completely clean mind you! In other words they fell apart like they were put together with playdoh and plastic! They turn into sandals with me only wearing them once literally to the store and back! They played me! I got played I ain’t lying I took the biggest L! So all of you that’s getting recommended to Goat please turn back while you can! You will never see your money again! They sell replicas and rip people off apparently for 100s and 1000s of $ smfh beware I’m only informing yah because nobody should have to be scammed out of $1000 from an app that’s supposed to be trusted according to their FAQ I will never do business with Goat ever again!!!!!!!! They’re scammers
I made my first purchase through goat last week. Didn’t have any problems ordering or receiving my shoes but I do have some questions regarding authenticity. My shoes were sent from Hong Kong directly to me so when did they get verified to be legit? Also, if I would’ve known they were being sent from another country I would’ve avoided the whole transaction completely.
Now, about the shoes, I ordered some all white Jordan’s which I have seen in person and the inner part of the shoes along with the tongue are more of a gray then white. Giving them more of a dingy look than anything. Like I said, I have already seen these shoes before and they are supposed to be completely bright white.
I’m glad I didn’t make an expensive purchase to try these guys out but I don’t think I’ll be making another purchase through them until they make it available for you to know where your seller is located.
Goat is too nit-picky when it comes to certain checks. Materials on some sneakers are just going to age, doesn’t mean the shoe has been “tried on” or worn. Also, if Goat is going to refuse a sale or allow a discount to be made on the shoe, the app needs to provide better pictures of exactly where the discrepancy is so the seller knows what the problem is. Goats “reasoning” for refusal of a sale is way too ambiguous and often confusing. Refusal for a sale reasoning and proof need to be much more thorough. For a lot of these sellers, these shoes just sit in a closet and nothing happens to them except natural aging. The risk needs to fall on the buyer and a disclosure statement on the potential nature that the shoe might go through should be made to the buyer of which they can either accept or look elsewhere before they purchase the shoe. Also, the commission that goat takes off for shoes for itself is too much to not pay for shipping themselves. Stop taking advantage of both the buyer and seller and do right by the people who frequently use the app. GOAT could do WAY better than what it is doing.
I have been fighting with goat to give me my refund for over 6 months!!!! Goat sent a pair of Yeezy blue tints that were supposed to be dead stock but the soles were yellowed very badly so of course I sent them back because for one that’s not what I paid for and for two I paid $500. After two months of sending email after email and never getting any answers as to when I would receive my Goat credit I finally contacted my credit card company and filed a dispute. Three days later I have my goat credit. Convenient right?! But now they send me an email stating that my account will be disabled due to filling a dispute. So they gave me the goat credit just to not let me use it. It has now been over 6 months and I’m still fighting with them. I hope this company burns in hell and chokes to death on a hard 🍆on their way there. I’ve never been scammed like this from an actual company before. And I wondered how they were getting away with stuff like this? My suggestion is to just stay away from this place do you don’t get your hard earned money stolen from you and if they already have then contact your bank, credit card company, and the Better Business Bureau.
I’ve been dealing with the GOAT for over three years now .. I’ve purchased over 78 pairs of Jordan’s from this app . NEVER.. EVER.. once ☝🏾 had a problem receiving good quality product from them .. now however since COVID the delivery times have been a little wait which is understandable.. THE GOAT are not the law makers of this country .. and since then it’s been 2 times someone tried to sale me scuffed and worn shoes .. and THE GOAT contacted me VIA email with pictures asking if I approved or wanted them to go and search for another pair the scuffs were not bad but I still had them find another pair . So it did actually take an extra week for that but everything work out.. I knew once I decided to buy shoes only that it has to come with patience.. this is not like walking in a mall and just picking something up.. I really recommend and have recommended THE GOAT to anybody who are real sneaker heads .. 💯💯💯💯
I bought a pair of glow yeezy a and a pair of cloud yeezys. Both pairs did not fit. I paid for the “fast ship” I paid 290 for the cloud yeezys. When I returned them for the correct size they only gave me goat credit for 200 dollars. So I asked them where the other 90 went. Apparently that fast shipping you paid for to get them quicker is non refundable PLUS you have to pay for it again in order to exchange the shoe for the correct size. Complete rip off will never do buisness with GOAT ever again. So they took 200 from me just for shipping and I don’t even have a pair of shoes in my hand and I have 800 in GOAT credit from the shoes I have to pay another 200 in order to get the shoes on time. So 400 dollars JUST IN SHIPPING! Be careful spending the money on “instant ship” because if you get the shoe and it doesn’t fit and you want to exchange... you don’t get the money back. So when you exchange them you have to buy that “instant ship” all over again. But they don’t tell you that. I want all my money back. Oh and not to mention! Even when I paid for the instant ship it still took forever. Don’t reccommend buying from goat. Read the reviews for yourself. First and last time ever buying from GOAT the JOKE
I’ve been a dedicated Goat buyer for a few years now. I like it much more than StockX to the degree that I actually refuse to cop from StockX.
But lately I’ve been getting notifications about sneakers I did not request and am not interested in, and there’s no way to disable it without disabling all notifications from the app, eliminating notifications about price drops and available sizes for the sneakers I actually want. This annoyance is pushing me to remove the Goat app from my phone for the first time in like 3 years. There really should be an option to disable the unsolicited ads. I think most people who’d be buying on a resell market would already clearly know what they want and don’t want. I don’t see the point in notifying people about sneakers they aren’t interested in, since anything they are interested in they’d request such notifications for.
Goat is essentially spamming their users now. I wonder if StockX does the same, maybe it’s time to switch.
The biggest fault that GOAT has is the return policy. A seller has 72 hours to opt out of a deal where as a buyer only has 3 hours to cancel a bid.
I understand the fluctuation in pricing but if you’ve already agreed to sell somebody a shoe at a certain price unless that shoe sells out a seller should not be able to back out of any deal.
I ordered a pair of Vapormax Fly Knit Lasers and 4 days after my bid was accepted I received an email saying that the seller backed out. So I have yet to try and purchase them again. At the same time I also had a $345 bid on the Travis Scott Catcus Jack Retro 4’s that was accepted. Again with no notice at all was I told that the seller backed out of the deal yesterday. I am now reading everyone else’s reviews to find out they’re not being refunded money, they’re being sold fake shoes, there’s damage done to brand new shoes and the overall customer service is absolutely horrible. I am terribly afraid that I’m going to be sold a fake shoe, will have no way of being refunded my money and I will have no one to speak to about it. Whether everything works out or not after this purchase I WILL NEVER ORDER FROM GOAT AGAIN and the app will be deleted from my phone.
Bruh. Package was promised in 7-10 days. At the time I ordered the shoes there was no closures or delays due to Coronavirus. Their FAQ at the time of the order said they were open for business. I even triple checked after I ordered my shoes if they were open, and was told by Nia they were indeed open. The day after nia told me they were open, I received an email from GOAT saying my package was delayed. Annelyn, then told me that they were trying to find someone near me who could get me my shoes. It has now been 9 business days, and they just found a new seller, and it hasn’t even been sent to GOAT. Felt misled, and was very upset I paid this much in taxes and shipping just to have trash service. Never ordering from GOAT again.
UPDATE: it’s now been 13 business days since my order. I have emailed 5 different people and all have given me the same generic response about delays. The hilarious thing is my friend, who is a seller on GOAT, shipped shows on the 30th of March, and they got to the buyer by the 8th of April. So obviously they are lying about delays. I tried to be courteous in the beginning, but I’m absolutely floored with my experience and the customer service at GOAT. STAY AWAY FROM GOAT IF YOU WISH TO BUY SHOES.
I had listed my pair of yeezys on this app because I heard a lot of good things about it. So I list them and everything thing was going smoothly. Someone offered to buy them off of me and I accepted. I go and drop off the shoes at the goat drop off location instead of shipping them. The next day I get an email saying there was in issue with my shoe. They told me that the shoe was used and they had sent me pictures of the shoes. The shoes are literally deadstock. I’ve never worn the shoes while I had them. I only took them out the box to take pictures of them. So the buyer refused to buy them because they were “used” so I basically lost a sale. I had them consigned listing for a day and took it off and ordered them to ship it back to me. They charged me $10 just so they can ship it back to me. I ordered the shoes OVER A WEEK AGO and haven’t gotten a single email on an estimation on when I will be receiving my shoes. I contacted customer support about the issue and they said they would reply at the latest in the next 42 hours from when they replied to the email. I haven’t gotten ANYTHING at all. Worst service ever and I won’t EVER list another pair of shoes on this app
Do not buy nothing from this company you are going to waist your time and your money. This company is a completely SCAM. You follow the steps and is not true they put your order in a storage status when you don’t even select that option and then after you were waiting to receive your order they don’t even send tracking number and you have to change your order from the storage status, but the price changes and you have to pay for shipping again and wait who knows how long maybe another week or two weeks and see if they are going to deliver your order that you already pay, they take your money and they do Whatever they want with your order. Horrible !!!! Horrible ! Way to operate from this SCAM Company they don’t even have a customer service support phone number where you can talk to someone and you have to do everything by email and wait until someone answer your email, and they don’t except returns or cancellations and they will never give you your money back HORRIBLE !!! HORRIBLE !!!!! DO NOT BUY NOTHING HERE!!!! DO NOT BUY NOTHIS FROM THIS SCAM COMPANY GOAT !!!!!!!
I ordered a pair of sneakers on the 6th. On the 7th my purchased had reached the second stage which is when the seller confirms and sends the merchandise for verification of authenticity. I purchased another pair of sneakers on the 8th which I have received. It is now the 11th and for the sneakers that I purchased on the 6th I am back at square one which only says purchased. Yesterday I decided to purchase another pair of sneakers for which I was told that the order was canceled due to insufficient funds however the money was removed from my account and I received no confirmation of my order that I placed. I’ve been emailing support and trying to get a refund for both of my purchases however it is extremely hard to get into contact with their support team. I’m trying to get my refunds before the price of the sneaker goes up. It wouldn’t make any sense for me to purchase any more sneakers until this matter is solved. Be careful ordering with them. Their customer service is extremely slow and their website is misleading. The shipping dates are not accurate as well as their response time.
I purchased some shoes from GOAT. They sent me shoes with a yellow sole, when the sole should’ve been white. Evidently whoever shipped out the order didn’t care or didn’t inspect what they were shipping. This was my first order with this company and I paid it through AfterPay. I have contacted GOAT so many times about trying to send them back and I got no response. It literally took 20 days to get an authorization to send the shoes back. Then I was authorized to get the credit once they receive the shoes back. I did not want to Credit I wanted to be refunded because I paid in installments. But today are fine, but I have to use GOATS credit because they don’t do refunds. I will never, ever, ever, ever, ever, ever, ever order from this company again. They have bad business practices and ever Denteley they do not do quality-control. I will gladly spend my 100+ dollars somewhere else. Before ordering please read the fine print before you order because they are very sneaky and tricky. Our use after pay all the time and have never ever ever had a problem until I ordered from this company. Please be very cautious. Try eBay or somewhere like that. I hate GOAT!!
I gave GOAT 2 stars instead of 1 because I understand that the coronavirus is causing a lot of stress to businesses. I can also understand that there may be minor delays during this time. But my most recent GOAT order had a delay of over a month and then the order was cancelled. The worst part of this was the terrible customer service. I would email them and they would take weeks to respond. When the staff would finally respond, I would never get messages that were specific to my order, but very generic and unhelpful ones instead. Plus, my account had already been charged during this whole process, so I had paid for the shoes but was given no information on where they were. Since my order was cancelled by GOAT, I will now be getting a refund, but I wouldn’t be surprised if that takes a while to process. Long story short, I understand that businesses are going through difficult times right now, but this horrible ordeal with GOAT’s customer service is the reason that my recent order will be my first and last with GOAT.
Although some people may have had luck from purchasing shoes from this site, I did not. I ordered the Nike Air Max Plus in Metallic Gold for $185 after shipping, which I couldn’t find anywhere in stores where I live so that’s why I bought from this resell site which I normally never do. 2 days later I got a tracking update saying “a shipping label was created for your item on July 26th” , it’s now August 21st and I still haven’t received my shoes or gotten any other tracking updates besides that one. I also contacted them 3 times with no response, so finally I got in touch with USPS to figure out if it was something on their part. They confirmed that the shipping label was created but that the package was never even handed over, and told me to contact them again and see about getting my money back; but of course no response again. So basically they scammed me and took my money and I ended up having to contact my bank and do an investigation on the transaction to try to get my money back which I’m still waiting for. This may not stop you from purchasing from them but I would just be careful.
Ordered a set of shoes for Christmas gift for 99 dollar was excited to get them for practically retail price. After at the verification portion of the order they notified me one of three possibilities took place 1 the SKU was wrong
2 wrong size or 3 no box. They didn’t give me any other chance to say I want them because honestly wouldn’t have cared if there was no box and they were real. And if they were the wrong size they should have contacted the seller informed him the mistake and have them resend the proper size. The fact that I get no compensation for having to go back on the site now reorder the shoes that were once 99 for 154 only 7 days later is super annoying. I think this company need to consider allowing the buy and seller to talk back in forth in case of stuff like this happens. And to add to this I contacted customer service which is a nightmare because it’s just playing email tag back in forth where they give you half answers to you questions and they could even tell me what was exactly wrong with what was sent to them.
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